The repair request online form was a nightmare. After several attempts I requested to speak with a customer service agent. Once I got to an advisor everything went smoothly. Agent was professional... See more
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Operative was good. Although she didn't understand that a toilet wouldn;t overflow unless it was blocked! Tried to use portal, that didn't work.
Company replied
Unable to report a repair via the website which never seems to connect, I spoke to an advisor on-line (PeterW) who was extremely helpful and successfully booked an appointment. However the process is... See more
Company replied
Agent was good, responsive, but obviously takes a little time to speak to her colleagues about specific stuff.
Company replied
Company details
About Clarion Housing
Written by the company
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideContact info
More London , SE1 2DA, London, United Kingdom
- www.myclarionhousing.com
4.4
Excellent
19k reviews
No recent history of asking for reviews
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Mary Anne was professional and sorted…
Mary Anne was professional and sorted things out quickly for me.
6 July 2026
Unprompted review
Reply from Clarion Housing
Good morning Joy - We're happy to hear that our colleague was professional and sorted things out quickly for you. We appreciate your positive feedback! Kind regards, Kate.
Honestly Clarion are one of the least…
Honestly Clarion are one of the least helpful companies I’ve dealt with.
I lost my job around 2 years ago & when things became difficult, I got in touch, because apparently Clarion are there to help. Instead, it took them absolutely forever to respond to anything and even longer to offer any sort of support, with some agents actually being quite rude.
Fast forward to now; I am earning, a payment plan is in place, and being paid fine as far as I’m aware. Problem under wraps. Oh no, Clarion send me a delightful threatening letter about legal action due to my arrears.
I get in touch, obviously confused, and just get a very unhelpful response telling me I’d missed a payment (when?), my direct debit had been suspended (again, when?) and basically they won’t stop any legal action unless I pay the (somewhat hefty) arrears (how?). Oh, and that they’d previously sent a letter about this (where and when?). Obviously we know the postal service is super reliable so there’s no way anything could have gone missing or not been delivered, right?!
Funnily enough, I’ve received no notice from them about this until the threatening letter. I wouldn’t mind if I’d simply ignored them and made no effort to pay, but apparently Clarion give not a damn about situations their tenants might be in or how to support them. Long story short, if life gives you a bit of a kick and you find yourself struggling financially for a bit, don’t expect Clarion to care or help. It’s absolutely all your fault.
3 July 2026
Unprompted review
Reply from Clarion Housing
Good morning AM - We appreciate you taking the time to share your detailed feedback regarding your experience with us. We are truly concerned to learn about the difficulties you've faced, especially during a challenging period in your life. It is clear that our communication and support have fallen short of your expectations, and we sincerely regret any distress this has caused, kind regards, Kate.
We understand your frustration regarding the perceived lack of timely responses, the inconsistent support you received, and the recent threatening letter about legal action. We are also concerned about the confusion surrounding missed payments and suspended direct debits, as well as the delivery of important correspondence. We aim to provide clear and consistent support, particularly when our residents are experiencing financial hardship, and it is evident we did not meet that standard in your case.
We are actively reviewing your account and the circumstances you've described to understand where our processes failed and how we can prevent similar situations from occurring in the future. We are committed to improving our communication and ensuring our residents feel supported, not threatened, especially when they are actively working to resolve financial matters. Your feedback is invaluable in helping us identify areas for improvement in our support services and communication protocols.
Nicola she handled my query very well…
Nicola she handled my query very well with fast response
3 July 2026
Unprompted review
Reply from Clarion Housing
Good morning Sultana - We are happy to hear that your query was handled very well with a fast response. Thank you for your positive feedback, we appreciate it - Kind regards, Kate.
John was helpful
John was helpful and assured me he would contact contractors ,and get them to ring me
3 July 2026
Unprompted review
Reply from Clarion Housing
Good morning Kat - We're delighted to hear that our team member was helpful and ensured that contractors would reach out to you. We appreciate your positive feedback - Kind regards, Kate.
Clarion do not give a damn about…
Clarion do not give a damn about neighbours commiting anti social behavour
I have for two months been complaning filling in forms but they do not do anthing
The two stars is for there ok for doimg repairs
3 July 2026
Unprompted review
Reply from Clarion Housing
Good morning John - We are truly sorry to hear about the ongoing issues with anti-social behavior and the frustration this has caused. We understand your concerns and appreciate you bringing this to our attention - Kind regards, Kate.
Whole process into moving into first…
Whole process into moving into first home was such a smooth and exciting experience. Keeley is absolutely amazing, she was always at hand and so so helpful. She goes above and beyond to make sure you settle in.
27 March 2026
Unprompted review
Reply from Clarion Housing
Good morning Courtney - We're so happy to hear that your move into your first home was such a smooth and exciting experience! It's wonderful to know that our team member was always on hand and so helpful, going above and beyond to ensure you settled in. Thank you for your positive feedback! Kind regards, Kate.
Was very helpful and sorted my problem…
Was very helpful and sorted my problem out straight away
2 July 2026
Unprompted review
Reply from Clarion Housing
Good morning Jay - We're so happy to hear that we were able to help you and resolve your problem straight away. Thank you for your positive feedback! Kind regards, Kate.
Horrible Phone Service
Clarion’s phone service is genuinely one of the worst experiences I’ve ever had. They respond painfully slowly, and even when you finally get through, they have this unbelievable habit of cutting the call mid‑conversation. It’s not a one‑off, it happens constantly. This level of neglect is beyond frustrating, it’s exhausting.
To make things worse, they sometimes transfer you to the wrong department, forcing you to start the entire process all over again. There is only so much patience a person can have, and Clarion has pushed that limit completely. Absolutely unacceptable.
2 July 2026
Unprompted review
Reply from Clarion Housing
Good morning Ramen - We are truly sorry to hear about your incredibly frustrating experience with our phone service. The issues you've described, including slow responses, dropped calls, and misdirected transfers, are unacceptable and fall far short of the service we aim to provide. We understand how exhausting and disheartening this must be, and we are actively looking into these serious concerns to prevent them from happening again - Kind regards, Kate.
John was great at handling my enquiry…
John was great at handling my enquiry efficiently and with kindness.
2 July 2026
Unprompted review
Reply from Clarion Housing
Good morning Charlotte - We're delighted to hear that our team member handled your enquiry efficiently and with kindness. We appreciate your positive feedback! Kind regards, Kate.
Quick and effective to get support for…
Quick and effective to get support for the issue
2 July 2026
Unprompted review
Reply from Clarion Housing
Good morning Rebekah - We are happy to hear that our support was quick and effective in resolving your issue. Thank you for your positive feedback, we appreciate it - Kind regards, Kate.
Very responsive and helpful
John Holden was very responsive and was able to help me with scheduling an appointment for my toilet leak.
2 July 2026
Unprompted review
Reply from Clarion Housing
Good morning Bamei - We're happy to hear that our team member was responsive and efficiently helped you schedule an appointment for your plumbing issue. We appreciate you sharing your positive experience with us - Kind regards, Kate.
Reply from Clarion Housing
Good morning Heather - Thank you very much for the great feedback and letting us know your live chat went well - Kind regards, Kate.
Very good customer service an help
1 July 2026
Unprompted review
Reply from Clarion Housing
Good morning Emma - We are so pleased to hear that you had such a positive experience with our customer service team. We always strive to provide excellent support - Kind regards, Kate.
Janice on line chat repairs advisor…
Janice on line chat repairs advisor handled my repair very efficiently
1 July 2026
Unprompted review
Reply from Clarion Housing
Good morning Marilyn - We're delighted to hear that our colleague handled your repair so efficiently. We appreciate you sharing your positive experience! Kind regards, Kate.
Janice was very helpful and…
Janice was very helpful and professional could not fault her and helped me with my problem quickly she deserves all the praise
1 July 2026
Unprompted review
Reply from Clarion Housing
Good morning Jack - We're delighted to hear that our colleague was very helpful and professional, and that they were able to quickly resolve your problem. We appreciate you sharing your positive experience with us - Kind regards, Kate.
Bad customer relations Housing Management /caretaking.
Regarding the complaint about having no TV signal for over ten days and being told that it was first reported on the 22/06 and could take up to 28 days to get it repaired with no fixed time for the repair to be carried out is not good .If it takes 28 days to repair that is 1 month without any service that has bee paid for. The tv licence is not free( over 10 days at the time of writing) nor is the service charge which they have so pleasure in raising every year. It is a communal aerial so it is for everyone. When we had our own aerials we were responsible for the upkeep of them I would not have been ripped off for the TV licence and the service charge If it is not repaired by the end of this week I shall put my own up and they can swing. We never see a housing officer or the caretaker. Who are they ? Do they exist? Not happy .Clarion Clowns.
30 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Del Boy - We appreciate you taking the time to share your concerns regarding the ongoing TV signal issue and the extended repair timeline. We understand your frustration with the lack of service, especially given the costs involved with your TV license and service charges. We recognize how inconvenient it is to be without a communal aerial service for such a prolonged period. We are actively looking into the delay in repairs and the communication surrounding this issue to ensure we address these points effectively. We also acknowledge your comments about not seeing housing officers or caretakers and will review our presence in the community - Kind regards, Kate.
Very helpful and professional but also…
Very helpful and professional but also very polite
30 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Jayne - We are so pleased to hear that our team was very helpful, professional, and polite. We truly appreciate you sharing your positive experience with us - Kind regards, Kate.
Julia was incredibly helpful with…
Julia was incredibly helpful with raising a repair
30 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Jody - We're happy to hear that you had such a positive experience and found our team member helpful with your repair. We appreciate you sharing your feedback - Kind regards, Kate.
Reply from Clarion Housing
Good morning Carole - We're happy to hear that our team member was very helpful and able to answer your questions. We appreciate you sharing your positive feedback with us - Kind regards, Kate.
Hollie was very understanding
Hollie was very understanding. And was clear about what would be happening every step through the process. She took my fears on board, as well as my mobility issues. She was very kind. And helpful. And has the patience of a saint in 37⁰c weather. I hope that the next team that I have been passed on to will be as kind understanding and helpful, with hopefully at least half of Hollie's patience.
26 June 2026
Unprompted review
Reply from Clarion Housing
Good morning F - We are so happy to hear about your positive experience and that our team member was able to provide such clear, kind, and helpful support. We appreciate you sharing your feedback - Kind regards, Kate.
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