The repair request online form was a nightmare. After several attempts I requested to speak with a customer service agent. Once I got to an advisor everything went smoothly. Agent was professional... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Operative was good. Although she didn't understand that a toilet wouldn;t overflow unless it was blocked! Tried to use portal, that didn't work.
Company replied
Unable to report a repair via the website which never seems to connect, I spoke to an advisor on-line (PeterW) who was extremely helpful and successfully booked an appointment. However the process is... See more
Company replied
Agent was good, responsive, but obviously takes a little time to speak to her colleagues about specific stuff.
Company replied
Company details
About Clarion Housing
Written by the company
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideContact info
More London , SE1 2DA, London, United Kingdom
- www.myclarionhousing.com
4.4
Excellent
19k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hollie was very understanding
Hollie was very understanding. And was clear about what would be happening every step through the process. She took my fears on board, as well as my mobility issues. She was very kind. And helpful. And has the patience of a saint in 37⁰c weather. I hope that the next team that I have been passed on to will be as kind understanding and helpful, with hopefully at least half of Hollie's patience.
26 June 2026
Unprompted review
Reply from Clarion Housing
Good morning F - We are so happy to hear about your positive experience and that our team member was able to provide such clear, kind, and helpful support. We appreciate you sharing your feedback - Kind regards, Kate.
Hollie
Excellent service. Prompt response, no need to answer multiple virtual questions taking you round in circles.
Hollie was quick to reply and dealt with my query efficiently.
26 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Alice - We're delighted to hear you received excellent service and a prompt response. We appreciate you acknowledging the efficiency in handling your query. Thank you for your positive feedback - Kind regards, Kate.
Reply from Clarion Housing
Good morning Vicky - We're happy to hear that we could help. We appreciate your kind words - Kind regards, Kate.
The reply was prompt and helpful
26 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Jacqueline - We are glad our reply was prompt and helpful. We appreciate your feedback - Kind regards, Kate.
Very help full Lady
Lady was very help full and organised an appointment for me to sort out my repair
25 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Wendy - We're happy our advisor was helpful and effectively arranged your repair. Thank you for sharing your positive experience! Kind regards, Kate.
Very very understanding and helpful
Very very understanding and helpful
25 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Natasha - We appreciate your feedback. We are glad our team was understanding and helpful. Kind regards, Kate.
Kai was amazing
Kai was amazing, very quick and helping resolve my queries. Kai was polite and respectful.
25 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Kayleigh-Jay - We are so pleased our team was quick, helpful, polite, and respectful in resolving your queries. Thank you for your positive feedback! Kind regards, Kate.
Reply from Clarion Housing
Good morning Maureen - We're glad to hear arranging things over chat was easy for you. Thank you for your positive feedback! Kind regards, Kate.
Kai was very helpful and helped me do…
Kai was very helpful and helped me do what I needed to do , hopefully it will be dealt with asap , thank you Kai
25 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Tresa - We're happy to hear our colleague was very helpful and assisted you. We appreciate your positive feedback! Kind regards, Kate.
Reply from Clarion Housing
Good morning - We appreciate your kind words. We are glad we were quick, polite, and helpful - Kind regards, Kate.
Nichola customer services at Clarion…
Nichola customer services at Clarion Housing helped me with my enquiries. I had no problems she was a pleasure to talk to.
24 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Jane - We're happy to hear that our colleague was a pleasure to talk to and helped with your enquiries. We appreciate you sharing your positive feedback - Kind regards, Kate.
Quick response
Quick response. Agent understood my problem and raised a repair case straight away.
23 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Carol - We're happy to hear our response was quick and that we understood your problem, raising a repair right away. Thank you for your feedback! Kind regards, Kate.
Helpful polite and effective operator
Helpful polite and effective operator. Enquiry dealt with smoothly and quickly.
23 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Darren - We are so pleased our team was helpful and effective, resolving your enquiry smoothly and quickly. Thank you for your positive feedback! Kind regards, Kate.
Nichola was very quick and friendly
Nichola was very quick and friendly, good communication.
23 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Eden - We're so glad our team provided quick, friendly service and good communication. Thank you! Kind regards, Kate.
Focus on the issue
Focus on the issue, and find a solution straight away
23 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Ozlem - We are glad you enjoyed your live chat experience. We appreciate your positive feedback - Kind regards, Kate.
I got through to adviser quickly and…
I got through to adviser quickly and they arranged the call out quickly and handled the chat well
22 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Stephen - We're so glad we could connect you with an adviser quickly and arrange your call out efficiently. We appreciate your positive feedback! Kind regards, Kate.
It was easy to book repair and John was…
It was easy to book repair and John was helpful
Thanks
22 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Rabah - We're glad booking was easy and our team was helpful. Thanks! Kind regards, Kate.
Great Chat service
Hollie was very helpful and left me feeling like something would be done.
22 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Nicky - We're happy our team member was helpful and left you feeling positive. We appreciate your feedback! Kind regards, Kate.
Hollie answered my quickly and managed…
Hollie answered my quickly and managed to get me the earliest appointment for my repair
22 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Nat - Thanks for the five star review and letting us know your enquiry was answered quicky - Kind regards, Kate.
Reply from Clarion Housing
Good morning Holly - We're happy to hear we resolved your query quickly and thanks for taking the time to leave a review - Kind regards, Kate.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.