Emma Inc. Reviews 

We have been working with Emma for over 11 years and have always enjoyed the platform, and their responsive and proactive improvements over time, but most importantly the Team! Customer Support is the most knowledgeable, helpful, and kindest of any Company's we've had the pleasure of doing business with!

Emma's support staff is always readily available by phone (which is very unusual these days, and a real plus!) I have consistently found this team of individuals to be friendly, competent and eager to help solve problems quickly and efficiently - whatever it takes. One of THE BEST support teams - Emma ROCKS!

Speedy response. Thank you!

Doxie, their technical support specialist was amazing. She was so quick answering back. She was very professional and knowledgeable.

I was having trouble with the new template, and Kristen figured out the issue and we fixed that. I was having trouble with test email sending. We fixed that. She was so patient. I use My Emma because of the customer support. Today reinforced that.

Kristen, who helped me today, is fantastic. She is calm, upbeat, and super-knowledgeable. I'm an older person, and she was able to guide me through the process I needed--and answer a few other pesky questions!--with elan. Such a pleasure talking to her, and she was immensely helpful.

EMMA us always there to help. The customer service experience is why I have been a customer for more than 10 years.

I reached out to a customer support email address thinking I would hear back in who knows how long. Within minutes, I had a personal (aka, from a live human) response and in less than an hour, my issue was resolved with only one additional email exchange. My support person, Whitney, was awesome!

I have called Emma's support team multiple times. They are seriously the best support team on the planet. I know that sounds dubious, right? But they will train, fix, patiently understand what you need, and then help guide you through what needs to happen. Highest recommendation!

Your My Emma associate was extremely patient, kind, and very knowledgeable.

Whitney was excellent and very proactive in helping resolve the issues.

My contact at Emma support was so helpful- patient and persistent- he solved my problem after several tries

Helpful customer service people that are easy to reach and very responsive.

Customer Service is very responsive and when you have a real problem they work on it and they get back to you always.

After a quick phone prompt message, Emma is quick to answer your phone call with a live person. Austin, with tech support is wonderful. He answered all my questions. And i am sure i will have more in the near future.

MyEmma has a lot of self-help information on their site, but for someone who is not that tech saavy, it was a pleasure to be able to actually talk to someone on the phone. Most companies these days just want to interact with their customer by chat, but when it comes to technical issues, you need to talk to someone in person and ask the questions. The tech I spoke with was patient and walked me through the issue and I, in turn, was able to help my customer. Everyone was happy.

I have been using Emma email marketing for years and years. It's great! And they have always been a tremendous help with any issues that have arisen. The fact that I can call and talk to a helpful, well trained HUMAN is HUGE! I recommend Emma highly!

We have been trying for almost 5 weeks to get in contact with someone in your creative services department to give us an estimate and timeline for a new template. This is unacceptable and is putting our project in jeopardy. Please get someone to contact us ASAP.

Every time I reach out to Emma's support team, my problem is resolved rapidly. They are so kind, so friendly, and so thorough. Sometimes my tech support questions seem ridiculous, even to myself, but they are never condescending and always so wonderful to speak with.

I needed to be guided through setting up Subscriptions in Emma, and different 'manage preferences' forms.