Emma Inc. Reviews 

I’ve been using Emma for many years and am very happy. Excellent service and support and an easy-to-use platform. This is an online service with personal attention.

The support team always respond so promptly and with great detail/expertise. Absolutely fantastic service!

Emma is a wonderful service to use. I was unsure about how to interpret the results from an email campaign of mine and the support agent there went the extra mile to look into and further explain what a perceived discrepancy was really all about and how to better interpret the response to my email. He took time to research my issue and got back to me later in the day with a detailed explanation that was spot on and much appreciated.

Emma's support team are the best! I always have a friendly, knowledgeable person to help when I need it (which is not often).

I was amazing the my email was answered and my issue was solved on a Sunday.

Emma support responds very fast. I contacted support by email, they respond quickly and address the issues almost immediately.

I was feeling dumb calling because I was working in the new drag and drop, I knew my issue was something very simple. When I called and of course my support person walked me right to my problem. I explained to her how I misunderstood the button she told me that she would share that with the creators because others may be reading the review button the same way. So instead of feeling dumb I hung up feeling helped and that I could be helping someone else.

Thank you for the use of your mind to brainstorm marketing. Best of luck in your new position.

Their support folks were responsive, friendly, and very helpful. One of my questions had to be escalated, and it was done very quickly.

Great response - problem most-likely resolved.

The call was intended to know if Emma had the function of sending the link through txt, but I am very professionally he told me that no and advised me another way to send the link

Quick and thorough response by email.
Unfortunately it confirmed that Emma is not available for Spanish speaking users and there are no support materials in Spanish which would help our organization more broadly use the system.

It's really nice to work with a company that has real people available to answer your questions and help solve your problem. And not only a real person, but also someone as friendly and easy going as Liz. this could have been really frustrating experience and she made it easy.

I cancelled my subscription fifteen days before the annual renewal. I received a snippy email that I had to unsubscribe within thirty days prior to renewal and that I was now stuck paying for the next 12 months. RUN! RUN! Find an ethical company to send your money.

Worst customer service I have ever dealt with. Do not use this company and do not give them any business. They treat customers like their enemies. Not sure how this company is still in business.

Like the software have had it for 3 plus years. But I can't figure out how to get customer support. That is why I'm giving them a 2 star. I see 5 stars for customer support, you know something we can figure out.