Myer Reviews 

I ordered and paid for the Myer Christmas bear. I was told that they were preparing the order. After 3 weeks I wrote and asked for contact to discuss and got totally ignored. I eventually wrote and asked for a reply advising them I would have no option but to take this to Consumer Affairs and then receive an email advising of the cancellation of my order. Whist I fully understand that the item was not available I feel that the service received was way below that one should expect. No apology was given just an email of the cancellation. Poor service Myer who I thought was a great reputable company. I feel they are happy to take the order but the after sales service is the worst I have dealt with.

Selling items that are out of stock when their item page states it’s in stock.
Absolutely the worst retail experience I have ever encountered.
Do yourself a big favour and avoid Myer at all costs.
Where are these big wig Myer executives, get out of the lunch room and clean up this disgraceful retail business.

Be very careful with online purchases from this retailer!! They constantly sell products that they don’t have in stock - AND THEN REFUSE TO PROVIDE REFUNDS!! They tell you to just wait and see if the product eventually shows up. WTH???

Highpoint myer 9th December 25The customer service officer Katherine in men’s footwear refused to serve me when I asked for assistance - she was on her laptop and said she was at a meeting . I asked another assistant in a different department and she directed me to a Pauline - who was very very helpful and apologised that we didn’t get served earlier. Though Katherine said she was at a meeting -she wasn’t around when Pauline came to assist us . it was her attitude that I felt was rude . I got the impression she didn’t want to serve me

Order was placed on 23rd of November and dispatched via DHL. I tracked the order and there were no updates on the DHL website (consignment in Melbourne). I chased this up with Myer and the told me it had now been given to Aramex, so I tracked this with the new tracking number and, once again, nothing happened for a week, and it was somewhere in Melbourne. Three weeks later I contacted Myer again and was told 'We have had no reply from our couriers after chasing them, so we can only suggest you try to give them a call'. I somewhat disagreed with this as I had purchased from Myer, so they should be doing the chasing. I was then told to wait another 3 - 5 days to see what would happen. At this point I asked to cancel the order as it had clearly been lost/stolen but was told I couldn't cancel because Myer didn't know where it was. So, no product, no help from Myer and not allowed to cancel and buy from somewhere else. Great service Myer.

Terrible company that don’t care for customers. Ordered an item that was hoping for Christmas. I had 3.5 wks to have it delivered I figured even the most incompetent company could have it delivered by then as they had stock. Nothing for 2 weeks not even dispatched. Chase them up by email, a day later they tell me a shirt is damaged (zero communication before this that there was an issue) unsure of how long a replacement shirt would take. I say ok can you send the rest of the order and when the shirt comes in send the rest ? No answer just ignored. 4 more days pass… finally I call the lady doesn’t really care and says choose something else or a refund!!! Wtaf worst experience ever cheers for completely stuffing presents for my family up. Will never use you

Extremely disappointed in myer delivery. Ordered a ceramic item. It was shipped with no packing material and arrived broken. Went to the store for a replacement they tried to charge me $30 to get another one sent out. Wtf Myer

It’s absolutely pointless and false advertisement to have things on your website that you don’t have in stock!! Nevermind letting people actually order and pay for things you don’t have in stock!! I’ve used MYER many times but this is the first time it’s happened. I’ll be shopping elsewhere going forward. Absolute waste of time

FALSE ADVERTISING OF PRODUCTS THEY DONT ACTUALLY HAVE!!
Myer delivers goods that are not what I ordered and then tell me that they know the products advertised on their website are not available. The photo shows what I thought I had ordered (a 500ml bottle). What I got sent to me was a 350ml satchel. My guess is they will remove this image and the description ASAP.

I ordered two 500ml bottles of diffuser oil but was sent two 350ml sachets of diffuser oil. When I called customer service they told me there is a problem on their website and they know what is being advertised as 500ml bottles are actually 350ml sachets (that aren’t even advertised on the Myer website)! No offer of credit or sending out additional diffuser oil to make up the difference. No, the only options provided is for me to go to a post office or back in store to refund. Obviously NOT HAPPY as I ordered online to avoid Christmas shopping chaos. This is disgusting customer service for a long time customer. Will be taking my patronage elsewhere.

If I could give zero stars I would. I purchase 2 items online, was not asked for the delivery address at checkout. When I received my order confirmation, I realised the delivery address was incorrect. I called Myer customer service immediatly and asked for the delivery address to be changed before they mail the items. I was told they cannot change the delivery address and I have to contact the courier once the items have been sent, I called the courier and asked to return one of the items to sender, they said they would, but instead deliver it to the incorrect address. The delivery for the other item has been stopped, however Myer’s response is that they cannot guarantee delivery. I will never buy from Myer again, I have paid for items, but they did not care about the delivery of my items! Their customer service is a scam and there is no point contacting them! Nothing has been resolved!

Ordered a picnic basket a month ago from Myer. Aramex lost my parcel. I had to keep chasing up with aramex and Myer. Asked for replacement and NOT a refund 2 weeks ago, then again a week ago, still nothing. By the time they got round to ‘dealing’ with my request I was given a refund as out of stock!!! No surprise there, given it was Black Friday sales. Asked for like for like replacement … no they can’t do that, computer says no! Was told they finally would give me a $30 gift voucher as compensation to be emailed straight away, still hasn’t arrived!!
Did a review after they sent an email about what I thought of the product ??? that I never got. Guess what, my review which was politely truthful was rejected as didn’t meet their conditions… as in I wasn’t raving about it, go figure. I simply told the truth and that customer service wasn’t exactly great, but mgr Sebastian was polite but sadly didn’t send promised voucher!!
Disappointing Myer #myer
Also wasn’t impressed with aramex either I had to chase them up over it as well and have heard other friends saying aramex have lost items.

Seriously if there were NO STAR I would give it, a minus.
Don’t do click and collect, guarantee to be notified by 12 midday. I tried to call Macquarie Toy department 4 times ,no answer. Called the customer service centre, a person who had a very strong accent , and her English was terrible said” they’re busy, it’s Xmas” .
I actually know that, that’s why buying.
However her attitude and not referring me to a Supervisor is unacceptable . She said there was NO WAY i could speak to anyone reguarding my order and they have no contact with the click and connect department.

Very disappointing Myer

Placed an online order - realised the address was wrong. Tried to cancel using Myer Concierge their chat bot as outside of hours for their helpline. Was not possible. Phones as soon as helpline opened and was told it is not possible even though order had not been picked, packed or processed. Was told to redirect it through Aus post app. Did that and aus post weee unable to redirect due to an internal error! Whatever that means. So the long and short is I live in Central Queensland, order was sent and delivered to my old address in Canberra ACT and Myer said sorry not our problem. I am $369 out of pocket and they simply couldn’t care less. Spoke to a manager after a 48hr wait and they simply read and repeated a scripted sentence to me 15 times over. I will never shop with them again

Made an order for a present and day 12 and the item hasn’t even being posted yet. Myer keeps saying they have sent it but the tracking number doesn’t exist. Customer service team are hopeless.
Can’t even get a refund or go instore to buy it

I ordered Miss Dior Blooming Blush 100ml special edition perfume on the 19th November as a present for Christmas. I paid $260. I received a parcel from Myers on the 28th November .. it contained Dior Rouge Blush .. yes makeup rouge. I phoned to let Myer know of their mistake. Instead of apologising, I was told that
I had to return the rouge before I could receive what I had ordered. The parcel took almost 10 days to arrive in regional NSW and therefore I assume 10 days to return... maybe a few more to process and then if whoever was filling orders could distinguish between perfume and makeup.. another 10 days to arrive back here .. not in time for Christmas. My only other option was to repurchase the perfume again at another $260 (and hope they get it right) and wait til the makeup was returned and received by Myer and wait for the refund to be issued. Wonderful customer service. Their error.. my cost. Won't be ordering from them again.

I had a similar experience to others. Myer allocated my Item to an old address, a place I moved from 7 years ago, even though the address on my account is my current one.

I only noticed the old address once i'd hit 'order'. I contacted them immediately (it took 10 minutes to get through). The customer service guy was unhelpful and quite surly and told me that it can't be changed or cancelled as it was due for dispatch. I said that this can't be true, no online store dispatched that quickly. He told me it can't be changed, and i'd have to chase up the courier/postal service when it gets dispatched 'soon'. Apparently they can't do this at all.

I chased them again via online chat a day later, to ask someone else and they were equally unhelpful. I was told again it can't be changed or cancelled. I asked why this dispatch hadn't happened as I was told it would be straight away, the day before. The chat human said 'it might take 4-6 days to dispatch'. Which is a different story than the day before.

The upshot is, once you order anything, it's your problem, even if they have glitches. there is no 'cancel order' option.

I like Myer as a physical store, but the online counterpart is very bad! I won't use the online store again. I may go to the store.

Juliano @ Cambridge from Myer Bondi provided excellent service.
Thank you
Ian

Makerita in Sydney Pitt street store did a great job wrapping up a gift

Hopeless!
Will never order online again!
Quoted one total price, then charged double.
Rang up to cancel.
Can’t cancel … put me on hold for 20 mins and then hung up on me.
WORST company ever..!!!!

1. Twenty-seven items in one order arrived in 25 separate deliveries - one arrived in a box so large I could nearly fit in it and contained a single child's softcover novel wrapped in 3.7m (we measured it because it was simply astounding) of bubble wrap.
2. Security tag left on item but couldn't instigate return because it was a discounted item.
3. Phone bot shuts down call unless you use correct keywords to get you through to a human so latest return I used the chatbot online.....
4. Sent incorrect item so I have to submit a return (we live remote, I need to take leave from work to go to the post office), wait for the return to be processed for the refund and then reorder the correct item and hope they send the correct one because I used the chat function instead of calling....the customer service rep gave me a speech about calling instead of using chat function....