Myer Reviews 

They are an absolute joke. I purchased a dress online and it had makeup all over it when it arrived. They could not miss seeing this when then packaged it. For a month now they waste my time and keep asking for information I have already provided them.

I Would Like To Thank DYLAN From Customer Service At your MYER Store In Fountain Gate S C Narre Warren On Wednesday 24th December For Providing Me With A VERY HIGH LEVEL OF CUSTOMER SERVICE IN A PROFESSIONAL MANNER.
Keep Up The Good Work DYLAN.
Errol Fernando.

The necklace I ordered so was so poorly packed it arrived broken in several places. Prompted to review by Google but review was rejected. Very poor experience overall. Wouldn't bother using Myer again.

the online site doesn't intrinsically let you use your Myer points and I want to correct the delivery address and there is no contact point that I can find to do this. david Jones is a much better proposition to deal with. very disappointed at my online experience (noting that I may be part of the problem with there site, but don't have the same issues else where!).

Very bad experience to deal with Myer online order recently. I have been Myer one member near 15 years, but my first online order on Myer website was on 7th Dec, 2025, as previously always went to shop instead online . I put through my order for 1 Dyson Air Multiplier Am09, but finally completely disappointment for Myer's strange processing. On 7th Dec I put my order and paid by my credit card, 8th Dec I received E-mail confirmed shipment done and also received invoice from Dyson, and Start Track from AusPost tracking link, however, since then no any progress and info until now, I called delivery company they said no shipment assigned to them at all, and then on 18th Dec, I communicated with Myer customer service team, they said something blocked and will resolve it soon, but no further info, finally I contacted Myer before 24th Dec close business, Myer has no clear explanation for delay, and just said they will refund my payment, I told Myer I still want this product and I can wait until after holiday, but they didn't care for it and directly processed refund procedures on same day night, actually I haven't received my money until today. Quite frustrating to deal with Myer, for my first time online order, I believe I won't order online on Myer website anymore, even quit from Myer one membership. Worst feeling in my life.

We ordered items online and were sent the wrong products.

These items were purchased as Christmas presents, and because of Myer’s delivery error and the lack of effective follow-up, they will not arrive in time for Christmas.

I contacted Myer customer service twice. On both occasions, the assistance was poor and entirely scripted, with no ownership of the issue and no practical resolution offered.

When I asked to escalate the matter, I was unable to speak to a supervisor. I also asked where the call centre was located and was given no clear answer, which only added to the frustration.

Regardless of where the call was handled, the experience showed a complete lack of accountability and customer care. An error made by Myer was left unresolved, leaving us out of pocket and without the items we ordered when they mattered most.

Based on this experience, I will not shop with Myer again and would caution others considering ordering online, particularly for time-sensitive purchases.

Myer at Chatswood NSW has always had a terrible reputation as staff are incredibly rude and unhelpful. The young male staff ‘working’ in the menswear dept are particularly useless. They can’t even pretend to give a shit!

I Shopped Myer online in which they promised double Myers points. They never supplied me with any points to this purchase... So I emailed them about the issue but they still denied my extra Myer points. Why does Myer promise things they don't deliver. No wonder they're going broke ..

I bought a coffee machine for my son for Christmas. Myer had it addressed to an old address. I let Myer, and the delivery company know the address was incorrect all sorted I was told. A week later I received an email saying it had been delivered to the wrong address. I went to the old address, but the guy said nothing had been delivered there. Many emails to Myer and Couriers Please later and both have wiped their hands of the whole thing.
I am out $450 for my disabled son who only wanted to make coffee for everyone at Christmas. Cheers Myer

I ordered $280 dollars worth of bras. I got a delivery notification that it was delivered to my old
house. I rang the local post office and checked my Myer one account because I’ve moved house for for 12 months and since ordered from Myer to my new address with no issues. When I spoke a woman in customer service she told me that the system is known to revert back too old addresses even though it was updated through my new Myer one account and log in and all my auto fills are
Correct and up to date.

The new recipient at my old address have my parcels to another driver and now Australia post said they don’t do returns so my parcels have basically been stolen and Myer and Australia post are claiming they fulfilled the order and no one can help me. I was deeply disturbed by this encounter and will not be shopping with them again. The fact that they admit system fault and don’t do anything to change that or take accountability but state it’s my fault that I didn’t triple check for a known error makes no sense at all. Especially given I’ve been shopping with them and even worked for them since I was 21 and never had this issues.

Myer has lost my package and won’t give me a refund until it’s found! No communication from them whatsoever, I have to ring in each time to follow up, spending hours on hold…,no more internet shopping with Myer

Ordered a Christmas tree, what showed up was a Christmas tree sized box, but when I opened it, it was some saucepans. Wtf?!? Return was simple enough dealing with customer service, but then I had to lug a Christmas tree sized box to an Australia Post on public transport to return it, and refund was slow. The whole point of me ordering a tree online was that I don't have a car so couldn't get the box home, how do you expect me to get it to your preferred return point when it was your fault?

Update: finally got a return processed. Refund timeframe was given as 3-4 weeks. 4 weeks later and I've still not received a refund - called customer service and got connected to an agent, but that agent stayed silent, didn't greet me or speak at all over the line, like they were just hoping customers would just give up. Appalling customer service!

Really wish I’d read the reviews here first. Ordered 23/11. Received confirmation of receipt of order and courier ready to dispatch with DHl. Discovered on chaseup that DHL no longer deliver for them.
9/12 chased again and told a ticket would be logged.
Rang 11/12. Told by next operator I had been lied to and no investigation ticket had been raised. Was raised at that point.
17/12. Told the courier company looking into it.
18/12 advised that the courier has 3-5 days to bother to respond to a lost package. Requested escalation to a manager. Tried to talk me out of it. Turns out that the manager she was regularly seeking advice from was unable to talk to me and would ring me back “within 24 hours”.
Very much looks like Myer have cheaped out on couriers and customers are wearing the consequences with only front line staff bearing the brunt of it.

Zero stars. Australia’s worst retailer.

Myer uses Couriers Please. Australia’s worst courier company.
No email responses. No phone calls answered.

All 4 orders were never delivered and then returned to sender after 3 weeks.
Still waiting on a refund. Absolute silence.

Well done Myer.
Goodbye Australian retailers.

I have been chasing my online order for 2 weeks now. I have had numerous online chats, called customer service numerous times and sent an email in desperation. Still waiting for a resolution and the only consistency is that every customer service person says the same thing. I CAN'T GIVE YOU AN UPDATE AS WE ARE STILL WAITING FOR A RESPONSE FROM OUR SUPPLIER. The supplier has 3 -5 days to respond I was told today. When I said Its been over 2 weeks. I was told they are investigating. Can't tell me what they are actually doing to investigate and Myer have no idea either. Obviously the 3 -5 day rule means nothing and so does being a Myer one customer.

I was extremely disappointed with the customer service of Myer’s online team. I will specifically mention the manager, Brooklyn, and customer support, Savvy. As a manager, Brooklyn raised his voice and continuously interrupted and spoke over me.
I placed an order during a sale period. The order clicked over and was processed on Myers side at 12am. I was advised Myers system can take a few minutes and now I have been charged the full amount and not sale price. After I was charged, I checked the website and the discounted prices were still online, however they will not honour the sale, even though: 1. I have screenshots of their website with the discount and 2. They confirmed their system can take time to process. It’s unfair that a technical difficulty on the retailers side means that a consumer is affected!

There was no kindness, no apology, it just appeared as attitude from the staff. I even experienced a patronising response by the manager. In this day, when there are so many competing retailers, and also being in the field of customer service, I suggest major improvements with your customer service teams and your website. I’ll be returning the entire order, due to the response and attitude by the team.

Ordered a mattress. It arrived 2 December. Mattress was damaged. Lodged a complaint that very day. Matter still not resolved. I’ve made several calls to Myer they tell me it will be resolved ‘shortly’ but 2 weeks later I have the damaged mattress in its broken box in my living room.

Placed online order on 23 November which included a bonus item.
They used Couriers Please to deliver the item who provided virtually no tracking information.
Parcel was eventually delivered 10 days late with damaged outer box and no bonus item. Made a number of complaints to both the courier and Myer customer service.
The courier at least apologised for their poor service, Myer customer service didn’t care at all.
I will not be ordering online from Myer again as I would not care to repeat this experience. When I’ve attempted click and collect before the order is almost always cancelled even though it shows the item in stock when I order, it’s like the staff in store can’t be bothered to go find it.
Very disappointing service.

If I could give 0/5 I would. I ordered a pair of shoes and were sent the wrong ones. Ok it's Christmas maybe someone was having an off day so I reorder only to recieve the exact same wrong pair. Customer service is useless and don't care. I will not be buying anything from them ever again.

I ordered and paid for the Myer Christmas bear. I was told that they were preparing the order. After 3 weeks I wrote and asked for contact to discuss and got totally ignored. I eventually wrote and asked for a reply advising them I would have no option but to take this to Consumer Affairs and then receive an email advising of the cancellation of my order. Whist I fully understand that the item was not available I feel that the service received was way below that one should expect. No apology was given just an email of the cancellation. Poor service Myer who I thought was a great reputable company. I feel they are happy to take the order but the after sales service is the worst I have dealt with.