Myer Reviews 

Myer online has extremely poor customer service. When submitting my order the delivery went straight to my old address, there was no where for me to update. I called straight away and was told no changes could be made and I couldn't cancel the order. Their online system is outdated and not user friendly. There should be an address confirmation not just the address linked to your account. Extremely disappointed. Apparently I now need to wait for a dispatch and contact the courier 3 times for updated details, it would be much simpler if you could update directly with the company you order. No after sales service 😓

We went to Myer Chadstone to buy a birthday present and we were greeted by a beautiful lady called KAY her customer service was amazing she went over and above for us! Thank you so much Kay for everything we will definitely be back again to buy more Armani cologne

Don't buy from Myer online! Even if you live a fair distance from your nearest store, buy elsewhere

I recently purchased a quilt via Click & Collect on Sunday evening because the website showed the item as being in stock at my selected store. However, after completing the purchase, I received an email advising that the stock actually needed to be transferred from another store and could take up to 7–10 business days.

When customers choose Click & Collect, there's generally an expectation that the item will be available within 24–48 hours, or at least a couple of days. It's now Tuesday afternoon and I've had to call both the store and customer service to try and get an update. The store couldn't see any information in their system, and customer service could only tell me that the stock was shipped from Brisbane to the Gold Coast today, with no indication of when it will actually arrive.

What makes this particularly frustrating is that the quilt is in stock at multiple nearby stores, including one only 10 minutes away. The lack of real-time stock visibility, tracking information, and estimated arrival dates creates a very poor customer experience. In 2026, it's surprising that customers still can't track a Click & Collect order or receive accurate updates without having to contact multiple people.

Compared to other retailers, where Click & Collect orders are typically fulfilled within 24–48 hours and customers receive clear tracking and delivery estimates, this process feels outdated, inefficient, and unnecessarily frustrating.

You've lost me as a customer.

Myer online is so frustrating. When buying it goes from checkout to payment without review. Turns out their system decided to process my order against an old address. No explanation as to why this was the case this time. Of course Myer does not allow cancellation or changes even minutes after the order is placed. No wonder Myer online has 1000’s of negative reviews. Looks like David Jones 1 Myer 0.

Ordered 5 things for a birthday.

1 thing arrived damage beyond repair, had to be returned in store. Next day, 2 things arrived with the security tags still on - couldn't be given for the birthday, and had to go in store AGAIN. Contacted Myer, they said there was nothing they could do and would "note to improve services".

Wouldn't buy online again.

My recent shopping experience with Myer demonstrated to me existential crisis department store brands are facing. I recently wanted to purchase an item online to use some Myer gift cards AND a Westfield gift card. I couldn't utilise the Westfield card online as it could only be redeemed in person at a Westfield Myer store. I attended the Chatswood Myer store and explained my situation and the Myer sales attendant was completely disinterested in helping me and disengaged from any form of customer help as she wrote it off as an online purchase issue that she couldn't navigate. Because the item i wanted wasn't physical in store stock, she wiped her hands of me. I walked away frustrated and disappointed. The next week i attended the Sydney City Myer store and encountered a lovely sales person Tu Linh who upon listening properly to my situation took ownership immediately and processed my payment to facilitate an online delivery and enabled me to make payment via the gift cards and Westfield cards. Herein lies the dilemma with department store service which whilst in steady decline does itself no favours when existing in house store staff don't care enough to go the extra mile and satisfy a customer need. I ended up getting my need met, but Chatswood Myer were hopeless and dismissive of a potential sale. If department stores are trying to compete effectively EVERY store assistant needs to be customer focused and try and facilitate the needs of a customer even if it is a slightly out of the ordinary request.

Silver edition box rubbish, not worth going to collect it!?

It was quick and so was the delivery

If I could rate their Customer Service as below zero I would. For several months I was unable to access my Myerone account. I wrote numerous emails, complaints, rang numerous times and contacted live chat all to no avail. I was told someone would be in touch, a ticket was raised etc etc etc. NO ONE ever got in touch. After numerous months finally I got access to my account. In the meantime an offer came through to avail of a $20 reward. I contacted Myer AGAIN stating that I could not access my account and I wanted to avail of the reward. Again given the runaround and someone would contact me. Again no contact and reward expired. I contacted 3 seperate areas again explaining that during reward valid timeframe I was unable to access my account and could they please reactivate the $20 measly dollars or credit me with $20. Days later I was told reward expired ( like they were telling me something new!!) and that was that. No offer of good will, no offer to try and make amends for the many MONTHS I had been in contact with Myer trying to get access to my MyerOne. Just woeful. $20 from a multi billion dollar organisation. Shame on you Myer!!!

to those who work for Myer and are unhappy, I would recommend to collectively walk out because you deserve better and Myer needs to understand that their service and overall business structure matches the quality of a dead raccoon.

I am extremely disappointed with the customer service I received regarding my online order.

Less than six hours after placing my order late at night, I realised the delivery address was incorrect and contacted Myer as soon as your customer service centre reopened. I also contacted PayPal, who advised that this should be a matter that could be resolved directly with the seller.

I called Myer twice seeking assistance, but on both occasions I was told that nothing could be done and that I would simply have to wait for the courier. Given how quickly I contacted Myer after placing the order, I find it unreasonable that no attempt could be made to amend or cancel the order before dispatch.

This has been a very frustrating experience and falls well below the level of customer service I would expect. Customers should be able to receive assistance with a simple address correction when reported promptly after purchase.

I would appreciate this matter being reviewed and a response provided regarding why no action could be taken despite my immediate efforts to resolve the issue.

Delivery was delayed with no warning and missed the date I was hoping for.

I ordered from the sale items that in total was $580. I applied 3 Myer Gift Cards ( totalling $45) Then when I went through the checkout the voucher were removed and the $45 discount wasn't applied. I call "customer experience" only to be told there was nothing that could be done, but feel free to use the gift cards on another order....Really??? I asked to cancel the order and MIKA said he couldn't as it was not policy. I asked for a Manager, but (surprise, surprise) there was not one availble. This happened immediately after the order was place. If I hadn't been kept on hold for 30minutes, they might have help. WHO AM I KIDDING , THEY DON"T CARE. There is NO CUSTOMER SERVICE. DON'T BUY FROM MYER, THEY ARE NOT A GOOD COMPANY TO DEAL WITH. I'LL be returning my order directly to a Myer store and I'll be seeing a manager

Do not order online from Myer. The worst customer service. I ordered a product 5 weeks ago. Never turned up. I emailed them 2 weeks ago. Not heard a thing from them. Now I just jumped onto their chat & the guy is useless and palmed me off saying he will get back to me via email in 7 business days. Dodgy.

So disappointed that Myer doesn’t supply chairs through out the store for elderly shoppers to rest

Walked in to Myers Adelaide with my wife who had seen her make -up reduced
Got there, nothing of what she wanted on display.
Went to the next make up display Aesop, told by the young lady there. She said there is no one available to help us. Didn’t offer to look in a draw or cupboard etc, just walked off and totally ignored us. When I suggested “ how do people buy something“ no interest, went back to get internet monitor.
No sorry nothing.

Ordered cookware online from Myer during the Mother’s Day sales. The order never arrived, so I contacted support. It then took over a week just for them to investigate, only to eventually tell me the parcel was “lost in transit.”

After waiting nearly 4 weeks in total, all they did was refund the balance back onto a Myer gift card instead of properly compensating the customer experience or even offering any goodwill gesture. Their response was basically: “Feel free to order it again.”

The customer support experience was honestly one of the worst I’ve dealt with from an online retailer. Communication was extremely difficult, responses felt scripted, and there was very little ownership or care shown throughout the whole process. It genuinely felt no different to dealing with an online chatbot.

I’ve now reordered the same item and am just hoping the courier doesn’t lose it again.

Absolutely terrible experience, will never purchase online from Myer again.

I intended to use my Credit Card award points for my online purchase but I mistakenly used by credit card instead. I picked this up straight away and contacted Myer online within a few minutes to see if I could correct this. However, Myer said that as soon as the order has been created it cannot be changed or cancelled.

myer is NOT my store. they are gatekeeping my doc martens. ANDDD i contacted them twice and what have they done???? NOTHING! myer you were once my store and now you are not. have a day. 😠