Myer Reviews 

Disgraceful Customer Service. Issue:
25/05/2026

Good afternoon

From at least 21/05/2026 to the end of promotion/discount 24/05/2026 the following item was showing online as Out of Stock:

Maxwell & Williams
White Basics Noodle Bowl 20cm
Product code 178473820
Item code 178470700

The price now is at $16.95 per bowl. Previously showing as 50% off per bowl.
Oddly on 25/05/2026 (today) the item is now showing as Back In Stock (Online) as confirmed by the Cairns Store this morning.

Initially I called the Customer Service Helpline who (after going away to check) eventually stated that, if only I'd taken a screenshot yesterday as proof. I stated at that time and uphold the view that:
1. I acknowledge hindsight is a wonderful thing
2. I'm not pleased that my integrity is in question. I understand people lie. I do not.
3. As I only require 4 bowls it is incredulous to think I'd try and con Myer out of $33.90. It's hardly a high end item. Current price for 4 bowls $67.80

The Customer Service Helpline were as helpful as possible and stated they could put me through to the local store (Cairns). I spoke to Sue (Cairns Store) from a different Department (as the other section holding the item were apparently busy). Sue was very helpful stating, "We've got lots". Bizarre out of stock for at least 4 days when on special but in stock the following day after the promotion ended. Mmmm......please explain?

Sue had to ask "someone else" about honouring the promotion. She sounded very optimistic. Whomever she spoke to clearly was not so "optimistic". I was told Myer, for $33.90, would not honour the promotion and upheld what appears,allegedly, to be some sort of scam. Items suddenly becoming available when back at full price....

As a customer, this has left a very bitter taste. Extremely disappointing service from Myer. I would expect better but maybe the quality customer service bar has been lowered to reflect the perceived demographic that they service.

I would like Myer to contact me regarding this issue. Phone or email.

So having followed up, I received the generic nonsense, non-addressing of the issue:
MyerXC
16:41 (1 hour ago)

Hi Mark,
Thanks for taking the time to reach out.

We understand your interest, but we can see that the item is out of stock on the day you wish to make your purchase. We apologise for any inconvenience this may have caused. Additionally, we are unable to honor the sales price. Our website also indicates that the item is out of stock.
If you have any further questions, just reply to this email.
Kind Regards,
Allan
Customer Experience Agent | Myer Experience Centre

So, "Allan" yes I have many questions but it's pointless asking them because you do not read and clearly do not care enough about your customer base. Pathetic.

Painful painful painful experience I will never order online ever again I always give people the benefit of doubt however 5 times contacting company no one listens I feel invisible 🫥 especially the online concierge chats 4 times trying to get assistance and no one listened they sent me a photo of the item delivered in another state one delivered with a different order number etc still not listening constantly passing on patiently and kindly. Still no package it's been a month, and no one seems to care I guess I just lost a lot of money and a lesson learned. It's not worth it guys, truly not worth it. Sorry and thank you

It seems I'm yet another person having issues with their online ordering system auto filling addresses and then being unable to change it despite calling immediately to request a change. Presumably because they've outsourced their distribution centres. I won't risk shopping through them next time, once they have your money, they're gone.

In actual fact, I would rate ZERO star because ONE star is too high. My order never arrived due to multiple errors starting from my address to dealing with them ( customer service) on the phone to either get my order or get a refund and this was the worst part, the manager would take the call on the first time only, then never call back as advised and never took my call and the excuse was always ( busy or in a meeting) as if they never finished a meeting or a one call from 0900am to 0500pm, they don’t have the appropriate training in dealing with customers, even the staff when I asked to connect me to someone higher than this manager, the response was ( there is no one higher) as if they are talking to a stupid or ignorant person, Myer should be ashamed of employing people like those staring from junior staff to managers, after 3 weeks of trying and waiting , I insisted to talk to someone otherwise I wouldn’t get off the phone.
I didn’t accept ending the call without getting my refund as I was notified from the people on the wrong address that the courier went back and collected the parcel, yet they were refusing to issue my refund and kept saying “ we’re investigating “ which made me mad. Finally I was advised that they will because I refused to end the call without hearing this statement “ we’ll process the refund “ that wasn’t easy for me , doesn’t even worth the bad health conditions that I went through however it is a principle.

Second time I've had an order that I was depending on cancelled with no explanation. Minimal communication. Will not be shopping with Myer again.

Customer service is absolutely appalling, 18 min hold followed by a girl who wpuldnt know what day it was, she then has to put me on hold again for another 10 min then conveniently for her I get disconnected

After waiting 10 days for my online item to arrive, I decided to call customer service where I waiting 24 minutes for my call to be answered. Not only were they unable to locate my parcel, they refused to refund on the spot saying I would need to wait another 5 days so they could locate my product. The lady on the phone also let it slip that they would need to find out from the distributor, so it turns out, I didn't buy the product from Myer at all. Very poor form. $300 out of pocket with zero action or next steps taken. I suppose I will continue to wait it out.

We had a package delivered that had the wrong contents installed. Wasn’t even a Myer product. After discussion in store that went no where we were told to speak to the delivery company… Myers response was that the weight of the package matched what it should be so the product was correctly
Installed… it wasn’t, and we were told to take it up with the delivery company. For context, my partner who shops spent over 6k in 3 months with Myer and this was the response we got over a $190 dollar order. Courier company was Couriers Please, and Myers are telling us that from their end they have nothing to do with it and it’s our responsibility to chase the courier company and figure it out… way to go Myers, nice way to lose a customer.

Meyer has got to be the worst in customer support that I have ever experienced. Their phone support staff are useless and do not seem to undergo any meaningful training. Their phone support absolutely sucks and it seems as though the whole business is in the toilet. I use to think it was a great place to shop but now it’s the worst and hope they fold soon because they occupy space that is waisted and provide abysmal service. I have deleted my Meyer one membership because they are truly a bunch of losers

Purchased a Breville soft top pure kettle bke700, its lasted 3 months is leaking water pouring from the bottom, the button wont switch it off consistently. If you look at Myer returns policy by the time I do its not worth it. I cant get back to a store which is why I bought online. Dont buy Breville kettles

Purchased a pair of Ai sunnies from Myer only to find out it is on order from China-> No mention on the website for the delay in getting the FKN thing from CHINA !

Do I have to give a whole star?Ordered over $300 worth of homewares from Myer and the items arrived smashed to pieces due to appalling packaging. Multiple dishes and porcelain items were loose in a box with virtually no protective wrapping whatsoever. I cut my hands unpacking broken shards and now also have to deal with disposing of dangerous broken goods myself.

After DAYS of back and forth, being left on hold for over an hour during business hours and chasing missing items, Myer’s response was to offer a pathetic $40 gift card.

Not only is that insulting given the damage and safety risk involved, but they also initially expected me to keep unsafe shattered items in my home and organise disposal myself.

This entire experience has shown:

Extremely poor packaging standards
Terrible customer service
No accountability
No understanding of consumer rights or basic customer care

A premium department store charging premium prices should not be sending dangerous broken goods through the mail with no care taken in packaging.

I will not be ordering homewares from Myer online again and I encourage anyone else not to.

Totally disappointed in a pair of Veralli shoes I bought from Myer. In fact I got two pairs in different colors. The strap in the brown is already coming off. The quality must be inferior for the shoes to break in 4-5 wears. I have emailed customer service as well. I need this resolved

I had a really positive experience with Alison and Peter in customer service at Myer Manchester. The staff were friendly, patient, and genuinely helpful from start to finish. They went out of their way to assist me and made the whole experience easy and enjoyable. It’s refreshing to receive such professional and welcoming service these days. Thank you

I had to give a one star to put a review

Zero-star experience with Myer online.

I am extremely disappointed with the service I have received regarding my missing order. Australia Post has already confirmed to me in writing that my parcel was left in an unsafe place, yet Myer still has not resolved this matter or helped me receive the product I paid for.

I spoke with a manager named Shivani, who advised that she would call me back, however I never received a return call. My case was also closed without properly discussing the matter with me. When I requested to speak with a higher manager, I was transferred to another manager at the same level, with no real assistance provided.

As a long-term customer, I find this treatment very upsetting. Customers should not have to chase both Australia Post and Myer themselves just to resolve a delivery issue. I purchased the item from Myer, and I expected Myer to take responsibility for helping resolve the issue.

I have email evidence from Australia Post confirming the parcel was left in an unsafe location, along with all my communication history regarding this matter.

This is only the beginning of my review process. I will continue updating my reviews weekly with further evidence and updates until this issue is properly resolved.

Very poor customer service experience. I would be very cautious ordering online from Myer based on my experience.

Myer has eaten itself. It’s lost the brand identity that once made it a fantastic shopping experience. David Jones has recognised this and offers a far better experience because of it.

As a gold member, I’ve shopped regularly with Myer. Over the last 6 months, I’ve repeatedly had to follow up on partner points earned from Dan Murphy and Petbarn. After 3-4 attempts to resolve the issue with a customer service team that can barely grasp any form of basic common sense, the hassle just isn’t worth it. It feels as if the whole scheme is a scam because it’s that hard to claim your points.

Yesterday, I went into their Joondalup store to buy some fragrance. All their fragrances were locked away. Within the space of a minute, I was swamped by three attendants asking what help I needed. Judging by the eye roll I received from one rep for wanting to browse, and I couldn’t sample any scents, I walked out. I felt smothered and not trusted to try any fragrances I might like.

Later, I went to buy a fragrance online. I found one but there was a difference between the product image, the title, and the description. After following up with their customer service team to clarify which product it was, they asked me to contact the supplier (??). I followed up again, and the next customer service rep suggested I read the product description.

If this is the level of service Myer thinks is acceptable, I see no point spending any more with them.

Looks like David Jones has acquired a new customer.

If I could give Myer ZERO I would. Mon 20-Apr-2026, I placed an on-line order with Myer for 2 pair of Jo Mercer shoes one white and one black. Thu 23-April the white shoes were delivered but not the black. I phoned Myer Customer Service Fri 24-April and told them I had not received the black shoes, they said they would e-mail an enquiry to the supplier. Wed 29-April, still no shoes or response from Myer or supplier. This time I e-mailed Customer Service, they told me they would e-mail the supplier and to give them 5 business days to investigate. Mon 04-April, I e-mailed Customer Service again, they asked me to give the supplier more time. Thu 07-April, still no shoes or response from Myer or supplier. I e-mailed Customer Service again and after waiting 10 business days, they again asked to give the supplier more time to investigate why I hadn’t received the WHITE SHOES. It was not surprising they were investigating the wrong shoes. I told Customer Service they had no idea what they were doing and demanded a refund which I received, at least they got that right. I will NEVER shop in store or on-line with Myer ever again. Myer has lost another customer.

I placed a Click & Collect order before 2pm on Friday for a specific Myer store, ensuring all items were in stock and requiring no gift wrapping or extras. Based on Myer’s stated turnaround times, it was reasonable to expect the order would be ready by Saturday morning, or at least within 24 hours. Instead, despite repeated attempts to contact customer service and the store throughout Saturday, I received no meaningful assistance and was repeatedly cut off.
Customer service provided only generic advice to wait for an SMS, despite requiring extensive personal and collection details first. I explained that we live rurally and my husband was only passing through the area, but no effort was made to help or escalate the situation. Even after being told I would be transferred to the store manager, I was placed on hold and disconnected.
More than 24 hours after ordering, my husband went to the store in person and was still refused collection of the paid items. He was told only one staff member handled Click & Collect, no one else could assist, and there was no option for him to collect the items himself while waiting. The order was finally marked ready for collection at 7pm — after the store had already closed.
This was not only an extremely poor customer experience, but a deeply upsetting one. The gifts were for Mother’s Day and my mother-in-law’s 80th birthday, and both are now left without gifts. The in-store staff were reportedly polite and doing their best, so the issue clearly lies with Myer’s management, resourcing, systems, and processes.
From the online shopping experience, to customer service, to the inability to collect paid items within a reasonable timeframe, the entire process was frustrating, stressful, and unacceptable. Myer has lost a customer.

Zero star - extremely poor customer service. Purchased a set of headphones worth $595. The website auto selected my old address despite me having updated my new address. The parcel was delivered to the old address in a different state. The parcel was left at the door with no signature or photographic proof of delivery. Meyer suggested going to the police which I did, but the police declined to investigate since there was no proof of delivery. I contacted the current resident of the old and they said they did not receive any parcel.
Myer acknowledged what happened but said that it is not their problem. Long story short, since I did not receive the product I paid for I lodged a formal complaint with Consumer Affairs Victoria and I also reported it to the ACCC. I encourage people to do the same so that big companies like Myer stop ripping off people.

How is it possible to be so bad? Orders are ridiculously slow to ship, and trying to get through to them on the phone is even worse.