Myer Reviews 

How is it possible to be so bad? Orders are ridiculously slow to ship, and trying to get through to them on the phone is even worse.

I can see it seems to be a running theme that Myer has the worst customer service. Glad its not just me. So I happen to place 2 orders from Myer on the same day. One for bedding and a skirt. The bedding arrives with security tags still on it. The kind you cant remove yourself. How do they miss a large plastic security tag ? Now i have to go through all the hassle of returning it and waiting to have the tag removed. The skirt was supposed to be a small. I am a standard sz 8. Always wear a small. This fits like a medium i emailed them and asked to please have a shipping label to send back the issue case and could they please allow the skirt to go in the same package. They said the skirt was "change of mind" and that i would have to pay shipping for it. Both items going to the same place. The mistake they made with the security tag and the inconvenience that it has cost and they can't even offer a lousy shipping lable. They already messed up and would rather infuriate the customer even more when this is their chance to actually offer some service recovery and do the right thing. Disgraceful!!! Why would anyone shop here for clothes when there are so many wonderful competitors who actually provide good service. Learned my lesson.

Ordered online, selected Apple Pay and sale completed but the Myer system added in an address that was 3 years old - even though I have ordered online many items over the last two two years and the system delivered them correctly.

The big issue is calling them to get this changed. Firstly I get a message saying they dont open until 10am. While waiting I use their chat option - remember this is just a few minutes after the order was placed. The chat person tells me nothing can be changed and that I'll just have to wait until I get a email from the courier and try to get them to redirect the order to the correct address.

I then at 10am call them and the call is obviously picked up by a person working from home who offered the same useless advice.

It was their system that chose an old address, but now it is my problem to fix it. Very poor.

Update: Three weeks later and I still do not have the item ordered. I waited until the courier (Australia Post) was nominated and completed a redirection online form. The item has now been stuck at Regency Park for over a week. Connected to their chat line and the person on that told me its on its way and I will get it by last Tuesday - yes that's right, they said its on its way and will arrive a week ago. I promptly told him that that is in the past, to which he then said well maybe you will get it by 29 May. If Myer had allowed an address change within minutes from the order being place all would have be good. I can tell you it isnt worth buying online from them as if there is a problem there is no level of customer service.

have just spent 1hour and 10minutes going around in circles with a female customer service agent. I was trying to cancel an online order that had not been shipped, thus saving Myer the cost of the shipping too. I repeatedly asked to speak with a manager and the female agent read from a script and would not put me through, as she would not help me. I was advised I would need to take the goods when received to a physical store for a refund. I repeatedly explained this was a 2 hour round trip. Eventually she hung up on me. I received no customer service whatsoever. So Myer are now paying to ship the order, upon receipt I waste time, money and fuel returning the goods. Where is the logic and commonsense in this? What has happened to Myer’s customer service, as I received none. Very frustrating and extremely disappointing. Why offer a phone number if staff aren’t going to assist?

⭐ 1 Star

Order value: $800+

This has been an extremely frustrating and poorly handled experience from start to finish.

Within minutes of placing my order, I realised the shipping address needed correcting and contacted Myer immediately. Despite acting straight away, I was told no changes could be made and that I would need to deal with the couriers myself.

The situation has since escalated unnecessarily. My order has been split across multiple parcels and sent with different courier companies, requiring me to track and manage each one individually. I am now being redirected between couriers and Myer, with neither taking ownership of resolving the issue.

One courier has confirmed they only received shipment information but not the physical parcel—indicating that Myer still had control at that stage and could have intervened after being notified, but did not.

As a result, I am now facing a genuine risk of losing over $800 worth of goods due to a preventable issue that I attempted to resolve immediately.

This reflects a serious lack of operational coordination and customer support. Customers should not be left to manage multi-courier logistics issues themselves, particularly when raised promptly.

Very disappointing experience.

Today I placed an online order, but unfortunately it was sent to the wrong address. I only realized this when I received the order confirmation email from Mayer. I called customer service to ask for help fixing it. They told me they couldn’t change the delivery address and that I would need to contact the post office to request an address change. I was very disappointed because I expected them to be able to help their customers.

Myer uses Couriers Please to deliver online product customers purchase. Complaint after complaint about Couriers Please on various online platforms (one popular review site records Courier Please as having 90% negative reviews).

Myer is being mentioned within those complaints as still using this unprofessional and dishonest courier service to deliver goods customers purchase from their store. Reviewers are warning others not to buy from Myer and other stores (Kmart mentioned frequently as well).

As a disabled person who frequents online shopping and relies heavily upon this service, there are things I would like to buy from Myer - but yet I won’t, purely because of the courier company Myer uses. I cannot take the risk that I will never receive what I paid for (couriers are clearly stealing parcels if you read the reviews) or that I will somehow miraculously receive the parcel but it will be damaged (couriers throwing parcels).

Worst DELIVERY experience the frying pans were just chucked in a box at top of each other no padding nothing to protect them from scratching .
CUSTOMER service on the phone was like a robot so unintrested

Ordered a present for someone online, 10 days later I get an email saying my order has been cancelled and then my money won't be refunded to me for another 3 days. Cheers Myer you have really let me down and left me in the lurch.

I have had lots of good experiences with Myer online store until my last order. I ordered some bras. One pair came enclosed in a plastic bag with it's tag unattached and loose in the bag. I returned that bra because it did not fit, in the bag with its tag, just as I received it. Myer online warehouse returned it to me and said they could not refund me because the tag wasn't attached!!!! They didn't even phone me to ask me why it wasn't attached! They simply returned it with a note to say it was unreturnable because the tag was unattached! I phoned them to say that I received the bras like that from them but they would not accept my explanation! I find this pretty upsetting as I have been a good customer of their's for a long time with no issues until now! So Myer themselves sent the bras to me in an unreturnable condition and I'm stuck with them! I'm left feeling vulnerable when it comes to online shopping now! That an online shop can send you something in a unreturnable condition and you are landed with it!!! What can we do about this??? I could have phoned them when I received the bras but would they have believed me? I have contacted ACCC and have been advised to write a letter of complaint.

Ordered a kitchen mixer with a ceramic bowl (I live 3 hours away from nearest store, so it had to be online) it obviously arrived damaged, was told I could drive 3 hours to a store to swap out, was trying to email to see what store had stock only to be told that I was given the wrong advise and I would have to post the item back. If it was posted back it could take a week or so to “investigate” the item before I could get a refund/exchange.
Each service team you speak to gives you a complete difference answer.

I am writing to compliment one of your staff at Myer Southland Chanel Counter. This young lady has shown excellent customer service well above all expectations.
I would like Myers to relay my comments on to this young lady and alsoher area manager.
Regards. Alice Houston

Zero star for myer online customer service. Disgusting service whether phone call with actual person or email..which is AI based so never actually get a hu.an response! Took 4 months to get a refund even though they admitted the supplier was at fault. I got an apology, but it was fake and kept being told to be patient! 4 months is extremely patient I think..don't rely on online shopping to be correct or timely. Shocking, I always thought of Myer as being a reputable company..now I'm thoroughly disappointed.

I had a miserable experience with Myer online. They sent the wrong item and then made the return process unnecessarily difficult by providing incorrect instructions. After wasting hours on hold and dealing with constant delays, the issue remains unresolved.
Now, we are heading overseas, and the replacement will likely arrive while we are away. The lack of efficiency and poor communication has been exhausting. I will never shop with Myer again

Very disappointing experience with Myer. I purchased a coverlet and matching pillowcases that were clearly advertised as a pair, only to receive a single pillowcase. Myer has acknowledged this was an error on their website, yet they are refusing to honour what was advertised and will only offer a refund.

I specifically purchased the items together (over $340) to have a complete set, so a refund is not a reasonable solution. Extremely frustrating that a large retailer will not stand by their own advertising. Poor customer service and no accountability.

Placed a online order on Sunday but not long after I realised it was going to wrong address. Rang on Monday to see if staff could help. Rang 136937 placed on hold for around 20 mins eventually Rita picked up and was I told I can’t do anything until I receive the delivery email. VERY POOR SERVICE Waiting so long for someone to pick up and I can’t do anything until I receive the delivery email

I have had the exact same experience as a couple of other poor customers. My order defaulted to an old address, even though it had been changed for a long time. I immediately tried to call customer service, where I waited and waited to be hung up on 3 times. I finally got through to a human, where the overseas line was so bad, I could barely understand. Nothing could be done. I have been a loyal Myer customer for years, but that's it, no more. What has happened to our once beautiful country, it is NOT ok to treat customers like this! Grrrr

If you want to make an online order that disappears into thin air upon payment, then resurfaces a couple of weeks later, (eg when you are on holiday) this is your place. Try to track the parcel? Receive message on tracking link “something went wrong, try again.” I try again, same message for days. It’s like they took $120 from me just to annoy me. Eventually (7 days after ordering) I received an email from Auspost saying they received the parcel. Already outside the “expect delivery 3/7 days metro area” timeframe. And even that is now delayed. Don’t waste your time there are better alternatives. Australia should not accept such shoddy service. I still have not got my bed linen… as I am now on holiday hoping it’s sitting at my front door as there was no option to redirect delivery or deliver to a pick up location …

Just when I thought good old fashioned service was a thing of the past I was served by Victoria from Clinique today. She went above and beyond to get me my perfect foundation. I am so happy with my purchases and the exceptional service I received from Victoria at Myer Joondalup. Thank you!

Attempted to purchase a piece of lingerie today at Myer Bourke St store. Unsuccessful at 2 cashpoints. First attempt at one service desk staff were discussing their lunch break while 5 customers were waiting. I then proceeded to another cashpoint on the same floor and no one was serving. I left my item on the desk and won't be back. I noticed the store was quiet, no wonder.