Myer Reviews 

Absolutely disgraceful “customer service“ bought men’s BOXERS aka sleepwear online
Ordered wrong size realised error as soon as received
Posted back - unopened!!
Received them back in post with refund denied slip attached.
Back n forth with”customer support” ( more like zero support)
Got nowhere so logged with fair trade to investigate .
Boxers are not in the excused from refund list .
As for being open-the customer service team in refund department opened them to assess!! And then declined refund because they were open!!
Myers is a disgrace.

Did online shopping from MYER, took them 7 days to cancel 3/4 of my order, I had also used 10$ voucher for this purchase, they disregarded my $10voucher which I had applied and offered me a new 10$ voucher-.- finally items arrived after 11 days, out of 3 items 2 were white in color, both had either make up marks / black mark on the clothes. Like seriously, the worst online shopping ever man !

Poor customer relations. Ordered an item 4 working days ago, apart from telling me they had received the order not another word or update. Rang customer service who suggested I wait another 2 days, if I hear nothing ring them back ....really! Finally notified after 8 days it is finallyon it way.

After buying a sunbeam coffee machine just before Christmas, after 5 weeks the machine failed.

I was told by the staff member when they received the item back I would be refunded and could purchase the item again.

After 10 days after it was received back by Myer, they emailed asking me why was wrong with it, despite over phone and email I had originally gone into great detail about the issue.

They now want to send it away for assessment and repair. They have no guideline about how long this will take, and simply apologise, but have no option, and refuse to refund or replace the item.

I will never ever buy from Myer again after this. Their service and support is worthless, and infuriating. They have no clue what’s going on and have nothing but meaningless platitudes to try and make you go away.

I will not be stepping inside a Myer store while their ridiculous, virtue signalling rainbow colours are up. Myer, you have not considered your customer base.

Online order not processed in the correct time frame, contacted customer service, they refused to refund and just said to wait another 5-7 days for the order. Absolutely useless, extremely rude. Never buy online.

Terrible experience. My order has been stuck for nearly two weeks. Customer support is unhelpful and keeps asking me to wait indefinitely. Save your money and shop elsewhere until they fix their logistics

I lost my Apple Airpods Pro on Sunday 8/2 when shopping in Sydney City area, I thought to give it a try to search the shop went to see if I could get it back. Myer customer service lady (Level 2) Rose and Makerita from Hub help me. I am so happy when I get my airpods back. Thank you so much Rose and Makerita!!! Your kindness are very much appreciated!

Totally messed up our order and then took months to get a refund - zero customer service - Never again

I ordered a Sealy Kota Flex Firm Mattress from Myer online on 12/01/2026. Almost a month later, the order had still not progressed despite multiple attempts to contact Myer via call centre, online chat, email, and even visiting a store in person.

I requested to cancel the order before delivery, but my requests were ignored or redirected with no resolution.

When the mattress was finally delivered on 02/02/2026, it was not the mattress I ordered. I received a Kota Cushion Firm Mattress instead of the Flex Firm model. This mattress:
- Has a different name and SKU from my original order
- Is less supportive, cheaper, and uncomfortable
- Has caused back pain due to inadequate support
- Required me to dispose of my old mattress in anticipation of receiving the correct one

This experience demonstrates extremely poor communication and unacceptable customer service. I would not recommend purchasing large items online from Myer, as there is a significant risk of receiving the wrong product and having to fight for a refund.

What a great experience at Myer Melbourne this afternoon! My wife needed new bras. Avryl at the Bra department spend a very patient, considerate, friendly hour finding and fitting a comfortable bra for her. Also provided clear instructions for the washing.
This is such a change from my previous visits to Myer when hardly any staff was available to help.
Maybe the new CEO in Ms Wirth, with her experience in Qantas costumer service,has made this difference.
Well done and congratulations!,

Staff are rude and unbothered. This is why they can never compete with David Jones. They will always be second class until they train their staff on how to properly serve customers

Myer's service is very slow, staff are not helpful. Product quality is not as expected for the price.

Dearest gentle reader,

One must confess, society has witnessed many scandals this season, but none quite so vexing as the trial I now endure at the gloved hands of a certain Retail Giant.

Of a three-piece order, only two have seen fit to arrive at my doorstep. The third, it seems, has embarked on a grand tour of a completely different state. Australia Post(ever the unlikely hero) presented me with the receipts, the maps, the cold, hard truth. An investigation was conducted. Findings delivered. Evidence forwarded.
And yet.
Twenty days have passed while Myer conducts what can only be described as a very private inquiry.

I, a woman of modest expectations, desire only a refund. Alas, upon summoning the courage to telephone today, I was instructed to wait until late Friday afternoon, as though this were a debutante presentation rather than missing merchandise.

The messenger was required to consult a higher power, though I was strictly forbidden from speaking to said authority myself. Instead, I was advised to wait a further 24 business hours. A most elegant delay tactic.

One is tempted to abandon civility altogether and declare: pick up in store, people, for clearly parcels are roaming freely across this great nation, while refunds remain locked away like a well-kept dowry.

Yours in disbelief (and barely restrained sarcasm),
Myer Online Customer

Bought a dressing table online from Myer and it arrived with a scratched Mirror - even though other items were undamaged around it in the box. We gave up trying to get a solution from Myer - no response - so took it to the tip

Customer service ? 😂😂
I ordered an item from marketplace . It was actually an item for my special needs child . It was never delivered but went back to the shipper .i have not been reimbursed . I went to leave a review and the Myer website would not allow me to leave a review . Myer was not helpful at all . They blamed the shipper . They also said contact the supplier . I have no idea who the supplier is . I thought that I was safe ordering from Myer but I guess not . They don’t value their customers . Customer service is a joke .

I swear I will never go to Myers again. I am elderly male and when my wife wants my opinion etc in womens clothes it is a nightmare. There are no chairs for men to sit on, so consequently I will not be going again. It should be labelled CRUEL AND UNUSUAL PUNISHMENT!!!

I was sent an eGift card via email for a return and refund, my emails were hacked and so someone went along used the eGift card unauthorised and Myer dispatched the Cameras they purchased not to my address. Obviously Myer was aware that my address was incorrect and they allowed it to happen. I complained to Myer and they said in laymen's terms - bad luck. $399 down the gutter. Never ever will I set foot or buy anything from Myer again... Be careful, They don;t have your Back!!!

Customer Service non existent. AI chatbots useless.
Ordered online a 3 pack of size S underwear. The box was taped up on receipt. When I opened it, it smelt like an uber driver had been wearing them and they were all size M. Called customer service (haha) and was told to take into a store. I took 2 hours out of my day and paid for parking to return to store. They said they processed the refund. Refund came through for less than the total. Called customer service (haha) and they said they can issue a gift card for the non-refunded amount. after 30 mins on the phone, they are going to transfer back to my card the balance of the total amount.
4 hours of my time, parking costs and painful phone calls later.
My solution - Shop at David Jones only from now on.

requested a refund for a damaged Tefal wok and received an email that it was processed and would be in my account within 3-5 business days, and then got an email saying another Tefal wok was 'on its way’,tried the chat line but hopeless as just went in circles on how to return goods. I emailed the problem of the two conflicting messages twice but no reply to either. Tried to phone yesterday but after waiting nearly half an hour I was cut off. Was subsequently disconnected twice more. Told today as call connected that, as I had initially asked for exchange in first phone call, the exchange button had been activated. However, at the end of that phone call I had said to send me the return slip but I hadn’t yet decided if I wanted a refund or exchange. Decided I didn’t want a wok that dented so easily so wrote on return slip I wanted a refund. After long phone call today I was told wok to arrive today and no matter what I wrote or emailed I wanted, what button the agent pressed overode my requests. Supervisor to check my emails and return note and ring me back but so far no record there of any of those. To return the new wok, yet to arrive, means another request for a return slip and a trip to the post office. Hours of my time wasted. Beware the Myer refund process!