Myer Reviews 

Customer Service non existent. AI chatbots useless.
Ordered online a 3 pack of size S underwear. The box was taped up on receipt. When I opened it, it smelt like an uber driver had been wearing them and they were all size M. Called customer service (haha) and was told to take into a store. I took 2 hours out of my day and paid for parking to return to store. They said they processed the refund. Refund came through for less than the total. Called customer service (haha) and they said they can issue a gift card for the non-refunded amount. after 30 mins on the phone, they are going to transfer back to my card the balance of the total amount.
4 hours of my time, parking costs and painful phone calls later.
My solution - Shop at David Jones only from now on.

requested a refund for a damaged Tefal wok and received an email that it was processed and would be in my account within 3-5 business days, and then got an email saying another Tefal wok was 'on its way’,tried the chat line but hopeless as just went in circles on how to return goods. I emailed the problem of the two conflicting messages twice but no reply to either. Tried to phone yesterday but after waiting nearly half an hour I was cut off. Was subsequently disconnected twice more. Told today as call connected that, as I had initially asked for exchange in first phone call, the exchange button had been activated. However, at the end of that phone call I had said to send me the return slip but I hadn’t yet decided if I wanted a refund or exchange. Decided I didn’t want a wok that dented so easily so wrote on return slip I wanted a refund. After long phone call today I was told wok to arrive today and no matter what I wrote or emailed I wanted, what button the agent pressed overode my requests. Supervisor to check my emails and return note and ring me back but so far no record there of any of those. To return the new wok, yet to arrive, means another request for a return slip and a trip to the post office. Hours of my time wasted. Beware the Myer refund process!

I had a very bad experience with Myer, and I strongly advise everyone not to repeat it.

My order was extremely delayed, and the customer service was very poor. They completely forgot about my order and did not respond to my emails at all. When they finally replied, they only told me to wait, with no clear update or solution, and then stopped responding again.

This caused me a lot of inconvenience and prevented me from ordering the item elsewhere.

Very disappointing service and unacceptable communication. I would not recommend shopping online from Myer.

The wife ordered some tops for Xmas, when they arrived one of them still had the security tag on it. After several emails was told to print out return form repackage it and send it back, all in my own time and cost to print out package return forms, travel down the street to send it etc. I was happy to do this as I told them I still wanted the top and once tag was taken off if they could send it back to me as it was my favourite one of the 4 I got. I even wrote it in the return slip so as they knew what I wanted. They have now just issued a refund for the top and if I still want it can purchase it again now at full price and pay postage again. Customer service is a joke there, won’t be buying from them again if this is their attitude towards their customers

Myer National Customer Centre assigned Brooke Maddad from Pacifc Fair to my service request on Jan 1st. I provided all evidence immediately, yet was met with 3 weeks of total silence and multiple ignored emails.
When I eventually chased the store, I was told Brooke was 'away'. In any professional setting, setting an Auto-Reply is absolute common sense. To use 'being away' as a cover for weeks of negligence is pathetic. It is clear Brooke lacks basic workplace literacy and professional integrity.
Myer management should seriously reconsider if this individual is fit for a customer-facing role; she is fundamentally unqualified. I only received attention after escalating to Rej and advising of my intent to involve ACCC and Fair Trading. Truly a disgraceful standard of service.

Shoppers beware. Myer online is an absolute nightmare. I submitted a delivery online under my current address but it defaulted to an old address in their system and showed up under my old address in the order submitted page after the order went through. When I called to change the address, literally two minutes later, I hadn’t even received the confirmation email yet, I was told it’s impossible to change the address. I then asked to cancel the order. Again I was told “that’s impossible”. I was then told to redirect the package through the courier, IF they allow it. This means my parcel will now go to the wrong address. It’s now up to me to contact the people at my old address to try to retrieve my $120 dinner service from them. I asked to speak to a manager and was told one will be in touch with me “in the next 24 hours”. Obviously this will be too late as the parcel will have been dispatched and well on its way to the wrong address. The call handler then hung up on me after repeating the same phrase over and over again like a stuck record “I’m sorry it’s impossible to change anything once you’ve submitted your order”. And once my order is delivered, if the current tenants deny receiving it, I won’t receive a refund. I work for a distributor, so I know how easy it is to change the address on a delivery before it’s dispatched. After it’s dispatched it’s not easy to do and couriers usually refuse to do it. Well, I can kiss goodbye to that $120.00 then.

I am NEVER shopping at Myer again.

What a joke. Myer won’t publish my negative product review because it ‘doesn’t meet their requirements.’ It seems they only approve reviews if they’re positive. Anything honest or critical gets rejected.

Ordered online with no disclosure that this was being drop shipped. Item went to one courier where it sat untouched for a week. Once I chased it up DHL (first courier) transferred it to StarTrack for delivery however they selected the "wrong service" and StarTrack promptly returned it to the manufacturer with no attempt to deliver it. Myer customer service is a complete joke. They have thus far denied my refund as they are waiting on the manufacturer to confirm they have it. This may take 5 business days. I explained my transaction was with Myer, that Myer had my money and that the tracking everywhere showed this item has never been with me and will not be delivered. Payment for the item is between Myer and the manufacturer. Refund of my money is between Myer and me. They have no intention of returning my money. Last time I spend a cent with Myer (I am a lifelong in person shopper).

Worst online service ever

I cannot believe how poor the online service is. I ordered items online and haven't received any update notification for a week, so I called customer service, but they weren't helpful because they have limited access to everything. What they said is what I saw on the website, which was what they could see, and nothing else they could do. So, okay, I will wait a little bit longer. waited 3 weeks, which I gave them enough time to do the delivery. But still, the order status was the same, and there have been no updates since I ordered. Called customer service again, and all I got was the same answer. So, customer service was absolutely useless. A month later, I received an email from Myer stating that the item had been lost. And they asked me to either request a resend of the items or a refund. I decided to trust again here, assuming this order was just a mistake. So I requested to send the items again. But haven't heard from them for 4 business days. So, I had to call them and get a refund. I cannot believe how bad Myer's online service is. The brand's name is well known, but the service they provide is worse than that of any other small businesses.

28/12/2025 Placed order online, received Dispatch Tracking number 29/12/25, called Myer 06/01/26 no updates on tracking number, I was told by a team member they will follow up. Called on Friday 09/01/26 and was told a manager was to return my call and that I had to wait 5 business days for the courier’s to get back to Myers. I missed the call from the manager and returned the call straight away to be told someone will call me within 24 business hours.
I then had to call Myer back Thursday 15/01/26 because no one had called me, I requested someone to call me because I wanted my money back, yet again was told someone will call within 24hrs - still NO CALL. I am starting to think that MYER has scammed me out of $199! DO NOT BUY FROM THEM!!

Bought x3 dinner sets in the sales. Three weeks later rang to query about delivery, they managed to find one box but have no idea where the other x2 are. Service is nonexistent with replys of wait 3 to 8 business days each phone call.
Myers has lost its sparkle.
As a longtime customer I will definitely be rethinking any future online purchases.

Worse customer service ever. Item cancelled and didn’t receive refund for more than week. Trying to contact and explain. Said”call my mani to find out”as they processed week ago. Shame. Such a disgraceful

Online order from Dotti did not arrive, emailed customer service on 28 Nov 2025 who after alleged contact with the courier declared parcel lost. Been given the round about responses, and until now 9 Jan 2026 no refund was made, only pro forma/template replies & apologies, and promise to refer my claim to their Finance unit! So disappointing & exasperating!
Bwfore, when Dotti was still under the Just Group, customers are treated well and claims addressed promptly!

I ordered a dress from Myer that was only available online. I had been unable to find anything similar in several shopping centres. Once I logged into Myer and clicked on the dress, they asked for my body measurements, asked for size and brand of a dress from another brand that fits me. I entered Witchery size 16 and the Myer bot said I needed L in this brand, Belle and Bloom. I always take 16 or L in every other brand. I checked the Myer website that I could return or exchange the dress.
The order arrived 5 days later but although the dress is labelled L it is a size 10, with bust 92cm . I could hardly get the dress over my head, let alone fasten the zipper at all. The Myer website has no ability to return or exchange. It seems I have to take it to a Myer store and they may or may not give me a refund. The dress is similar quality and 8 times the price of other Chinese dresses I have bought online, but other online stores have correct sizing for each garment, unlike Myer, and offer free returns if they don't fit. I have lodged a complaint with Myer asking for a full refund and return postage but havent heard back. Avoid Myer for clothing.

My item delivered with damage. No protective covering at all. Their own website for reviews won't publish anything they perceive as negative. Like 98% of other reviews they are useless. Can't believe Solomon Lew still want to take over this company. A great icon run into the ground by useless, egotistical, uneducated, inept and unqualified morons ! "Did I forget anything?"

I ordered a Dyson Airwrap online (Order No. 1158509453) and the payment was taken immediately. Several days later, I was informed that the item was out of stock and my order was cancelled.

This was extremely inconvenient and disappointing, especially considering this is a high-value, expensive product. Taking payment for an item that is not actually available shows poor stock management and led to a very frustrating experience.

Overall, I would not recommend relying on online availability, as the order confirmation did not reflect real stock levels.

I bought school shoes from Myer online that didn’t even last a single school term. They were worn only 2–3 days a week between September and December, which is completely reasonable for school shoes. The quality was extremely poor.

When I tried to lodge an online return, I received no response. I then went into store and was initially told a return or exchange would be fine. When I returned later the same day with the shoes, I was told it needed manager approval and that “too much time had passed”. I was promised a call back — which never happened.

On a later visit to the customer service desk, staff were dismissive and laughed off my concerns, refusing to help simply because the shoes had been worn. There was no understanding of Australian Consumer Law, which requires products to be durable and fit for purpose.

I’m not sure whether I’m more disappointed with the quality of the shoes or the way I was treated as a customer — both were unacceptable.

Myer rejected my review on their website, here it is: Took my money but still no blazer 6 weeks later
Unable to review the actual blazer as I still haven’t received my order - it’s now been 6 weeks since my purchase, I followed up with Myer and am still waiting!! Interesting they are still selling size XS when they haven’t been able to deliver mine. Myer blames the supplier Belle and Bloom but at the end of the day it’s their website. Very frustrated - would love to receive my order. Contacted Myer twice and was told they would refund the blazer and I would need to repurchase it in order to receive the item. Ridiculous!

If I could leave a zero I would.
With myers being an iconic brand they have the most awful customer service.
We sent a baby gift from an online order to Victoria with us being in Perth.
Wrong product sent by Myers.
Photos sent and they are wanting us to send the product back before sending the correct item.
This has been going on since 2nd December. Meaning no baby gift for Christmas which has past.
My husbands daughter is unable to send it back.

Do not buy from Myer. Ordered a heater and got a fan instead. No customer service support at all for online orders. You just stay on hold on the phone forever.