American Financial Solutions Reviews 

3,287
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and knowledgeable staff who go above and beyond to make the debt repayment process smooth, friendly, and completely manageable. People also appreciate the exceptional customer service, noting that representatives are always remarkably kind, empathetic, patient, and responsive when answering questions along the journey. Consumers note how easy it is to set up structured plans that successfully lower monthly payments and reduce high interest rates. However, some customers also noted minor limitations regarding ongoing creditor negotiations, mentioning that the team was occasionally unable to reach compromises with specific financial institutions or required extended timeframes for complete account resolutions.

What people talk about most

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Staff

Users describe positive interactions with staff, highlighting that representatives are consistently... See more

Service

Customers consistently note positive experiences with service, highlighting professional and timely... See more

Payment

Reviewers highlight positive aspects of payment programs that simplify debt management through manageable... See more

User experience

Customers had positive experiences with user experience, finding the setup process remarkably fast, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

American Financial Solutions has truly changed my life! Thanks to their guidance, I’ve paid down my debt for an entire year without the crushing 30% APR that had held me back for years. Their staff is... See more

Rated 5 out of 5 stars

Every step of the way, American Financial Solutions worked with us to meet our repayment goals. They were kind, helpful, compassionate advocates for us. They made an impossible task doable. They never... See more

Company replied

Rated 5 out of 5 stars

American Financial Solutions took us under their wings and guided us along every step that led us to accomplish what be believed to be impossible and out of reach for us, which was to get out of our s... See more

Rated 5 out of 5 stars

AFS has been essential in my journey to clearing my debt. I can’t emphasize that enough. They were incredibly helpful, understanding and made a huge difference in lowering my payments and getting a co... See more


Company details

  1. Debt relief service
  2. Credit Counselling Service
  3. Financial advisor

Information provided by various external sources

American Financial Solutions is a 501 (c) 3, non-profit credit counseling and financial education agency. In 20 years, we have assisted over 480,000 people in paying off over $50 Billion in debt. Our certified counselors will help you to determine your current financial situation, make a plan to get out of debt, set financial goals and plan for your financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,287)

271 reviews in the last 12 months

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Rated 5 out of 5 stars

AFS has been essential in my journey to…

AFS has been essential in my journey to clearing my debt. I can’t emphasize that enough. They were incredibly helpful, understanding and made a huge difference in lowering my payments and getting a control over my finances. Thank you so much for American Financial Solutions. I can’t say enough good things about them.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

God bless this organization

This organization has been a blessing from God, going above and beyond every measure in delivering me from what was a very stressful debt situation. Everyone has been nothing but extremely kind and generous and non-judgmental and I have nothing but the best things to say about all of them ! May God bless you all and your organization as you have all blessed me ! Thank you for everything !!

20 January 2026
Rated 5 out of 5 stars

One word for my experience with them

One word for my experience with them: Great! From start to finish, employees are so helpful and very understandable your situation. They really want to help!! They shared all the helpful info with me during and after the process. Explained to me very carefully since I didn't know what to do and never been into this situation before. Very calm, patient, and nice people working there and the company shows they really want to help you to get out of your debt situation.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Account handeling…

My account was handled in a very professional manner. My creditors were contacted and worked with the representative without having to involve me personally. Much appreciated.

24 December 2025
Rated 5 out of 5 stars

A wonderful experience

I don’t think I would have ever been able to get out of my credit card debt without this program. They were so helpful setting up my plan in the beginning and the everything was so easy after that. Always so easy to talk to someone if I needed help or had questions. I cannot recommend this program enough to anyone considering it.

17 December 2025
Rated 5 out of 5 stars

The entire staff is incredibly personal, friendly, supportive, and positive.

The entire staff is incredibly personal, friendly, supportive, and positive. They genuinely were interested in seeing me succeed, They walked me through the entire process in a manner in which I could understand it. They were also available to answer any questions. They sent friendly reminders and telephoned during the first three critical months to make sure I stayed on track with my payments. They are a very caring and supportive company.

10 December 2025
Rated 5 out of 5 stars

Highly recommend!

A friend told me about American Financial Solutions, and I am so grateful. We are now paying down our credit card debt in one manageable monthly payment, and they made the process very easy. The staff are always friendly, respectful, highly professional and knowledgeable. Can’t recommend highly enough if you have monthly payments that are getting hard to manage.

10 December 2025

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