American Financial Solutions Reviews 

3,287
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and knowledgeable staff who go above and beyond to make the debt repayment process smooth, friendly, and completely manageable. People also appreciate the exceptional customer service, noting that representatives are always remarkably kind, empathetic, patient, and responsive when answering questions along the journey. Consumers note how easy it is to set up structured plans that successfully lower monthly payments and reduce high interest rates. However, some customers also noted minor limitations regarding ongoing creditor negotiations, mentioning that the team was occasionally unable to reach compromises with specific financial institutions or required extended timeframes for complete account resolutions.

What people talk about most

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Staff

Users describe positive interactions with staff, highlighting that representatives are consistently... See more

Service

Customers consistently note positive experiences with service, highlighting professional and timely... See more

Payment

Reviewers highlight positive aspects of payment programs that simplify debt management through manageable... See more

User experience

Customers had positive experiences with user experience, finding the setup process remarkably fast, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

American Financial Solutions has truly changed my life! Thanks to their guidance, I’ve paid down my debt for an entire year without the crushing 30% APR that had held me back for years. Their staff is... See more

Rated 5 out of 5 stars

Every step of the way, American Financial Solutions worked with us to meet our repayment goals. They were kind, helpful, compassionate advocates for us. They made an impossible task doable. They never... See more

Company replied

Rated 5 out of 5 stars

American Financial Solutions took us under their wings and guided us along every step that led us to accomplish what be believed to be impossible and out of reach for us, which was to get out of our s... See more

Rated 5 out of 5 stars

AFS has been essential in my journey to clearing my debt. I can’t emphasize that enough. They were incredibly helpful, understanding and made a huge difference in lowering my payments and getting a co... See more


Company details

  1. Debt relief service
  2. Credit Counselling Service
  3. Financial advisor

Information provided by various external sources

American Financial Solutions is a 501 (c) 3, non-profit credit counseling and financial education agency. In 20 years, we have assisted over 480,000 people in paying off over $50 Billion in debt. Our certified counselors will help you to determine your current financial situation, make a plan to get out of debt, set financial goals and plan for your financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(3,287)

264 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful. They always answer the phone and answer your questions - big or small. Never surprised or confused they told you what was going to happen and what you can do to help your own situation. Found a solution for me and didn’t judge my situation. Treated me like a human who needed some help and provided the respect and decently you always looked for.

5 May 2026
Rated 5 out of 5 stars

This company was so helpful in paying…

This company was so helpful in paying off my debt goals so much faster and easier. I don’t know where I’d be without them. Customer service has been great. I’ve been with them for a year now and I’ve made a much bigger dent in my debt than I would have on my own.

5 May 2026
Rated 5 out of 5 stars

AFS renegotiated my credit card…

AFS renegotiated my credit card interest rates after months of trying on my own to no avail. They arranged an easy monthly payment plan. The interest was dropped to 4% and I paid them in full in 4 years, which I wouldn't have been able to do on my own because every payment I was making to the cc's was 2/3 interest. AFS got me out from under it. They were easy to work with and took time answering all of my questions. I'm grateful I found a reputable organization to help. I highly recommend!

13 March 2026
Rated 5 out of 5 stars

AFS has been wonderful

AFS has been wonderful. Everyone I have talked to has been extremely helpful and kind. They WANT me to meet my goals and have been wonderful every step of the way. I finally feel like I can breathe again.

5 March 2026

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