Fusion Energy Reviews 69

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Horrendous experience with gas boiler. Pleasant enough lads but slap dash and hand fisted. Far more damage than expected. Hilarious few minutes watching one chap trying to pull badly set bricks... See more

Rated 1 out of 5 stars

Had this company install my boiler and new water system in May. Turned on the heating last month and had a problem. Because they replaced pipwork they have caused a few radiators not to work. Had a... See more

Rated 1 out of 5 stars

If I could score these 0 I would have. Outrageous communication from Kelly who should be fired for her rude and arrogant!! She is a disgrace to customer service delivery. There is a complete lack of c... See more

Rated 1 out of 5 stars

Found a leaking a very slow leaking pipe which has stained my ceiling to be told that it’s two years and out of garrentee so tough .second leak since fitting very poor workmanship! Very poor customer... See more

1.4

Bad

TrustScore 1.5 out of 5

69 reviews

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Rated 3 out of 5 stars

I had a boiler fitted and underfloor …dissatisfied customer

I had a boiler fitted and underfloor insulation on the government scheme.
However I had a leak which was repaired. I recently had another leak on the elbow of the plastic outlet pipe. An engineer came to fix it but it made the copper piping spring a leak. I paid fusion 78 pound for the engineer to do a service at the same time. He said he needed a part so would be back in a few days, he phoned me to say he would come on Aoril 1st. He did not come so I phoned him the following day. He said he had been called into the office as he was on his way to me to be told he was redundant and Fusion had gone under. So no service which I paid for and still a leaking boiler. No one answering the phone at Fusion

6 April 2021
Unprompted review
Rated 5 out of 5 stars

Underfloor insulation and new boiler.

I have been delighted with the work that was carried out in January at my home. The 'team' of young guys who came to do the under floor insulation were efficient, polite and friendly and the guy who fitted my new boiler was first class, most efficient, minimum of mess and a pleasure to have in my home. I would recommend Fusion to anyone thinking of taking up these generous Government offers. I seem not to be able to register FIVE Stars but that would be my choice!

7 March 2021
Unprompted review
Fusion Energy logo

Reply from Fusion Energy

Thank you for your lovely review

Rated 5 out of 5 stars

Excellent service from Fusion Energy

Excellent service from Fusion Energy. The underfloor insulation team worked hard, cleaned all their mess up and finished by early afternoon. The carpets were fitted back down neatly and evenly. We had a change of boiler to a Combi, which needed lots of alterations and hard work. The young man worked non stop all day. He was very pleasant and very efficient. We were very satisfied with the service.

21 January 2021
Unprompted review
Fusion Energy logo

Reply from Fusion Energy

Thank you Pauline from the Fusion Team!

Rated 2 out of 5 stars

Totally disappointed with the team from…

Totally disappointed with the team from fusion who left my home like a builders yard ,sloppy ,dirty and careless .Left without as much as sweeping up ,We had to stay away because of COVID I could have cried when I saw the mess , damage and dirt

20 January 2021
Unprompted review
Fusion Energy logo

Reply from Fusion Energy

Hi Helen, please contact our customer services team to discuss your comments at your earliest convenience.

Rated 5 out of 5 stars

Excellent service and work

Excellent service and work. Everyone involved in the process was professional and efficient in their respective skills and would fully recommend.

16 December 2020
Unprompted review
Fusion Energy logo

Reply from Fusion Energy

Dear Graham,
Thank you from the Fusion Team!

Rated 5 out of 5 stars

Underfloor insulation and boiler fitting

The team who did our underfloor insulation and boiler were very good. Punctual, efficient, polite and very little mess. Started at 8Am were finished by 1pm. We were a little apprehensive about the carpets being lifted but put back and could not tell, so no problem.

16 December 2020
Unprompted review
Fusion Energy logo

Reply from Fusion Energy

Dear David
Thank you from the Fusion Team!

Rated 4 out of 5 stars

Wouldn’t say things went smoothly

Wouldn’t say things went smoothly, to start we had to have 2 surveys, not sure why.
When we finally got the go ahead.
The guys a Gas n Elec were brilliant.
Arrived on time and were fully mindful of COVID-19 precautions, fitting went great the guys were tidy and cleaned up after them selves. Took time to explain the boiler and it’s set up.
Boiler working well with no issues

15 December 2020
Unprompted review
Fusion Energy logo

Reply from Fusion Energy

Dear Peter,
Thank you for your comments.

Rated 5 out of 5 stars

What can I say

What can I say, but I was very pleased with the service and efficiency of my new boiler instilation.
The work men arrived on time, installed the new boiler and left their work area clean and tidy afterwards.
As the boiler was installed just before 2nd lockdown the guys were very conscious of Covid safety.

15 December 2020
Unprompted review
Fusion Energy logo

Reply from Fusion Energy

Dear Christine,
Thank you from the Fusion Team!

Rated 5 out of 5 stars

we are very satisfied with the work…

we are very satisfied with the work that was done, the underfloor insulation & installation of the boiler was done expertly & the workmen kept to the safety rules.
mr d broom

15 December 2020
Unprompted review
Fusion Energy logo

Reply from Fusion Energy

Dear Daniel
Thank you from the Fusion Team!

Rated 5 out of 5 stars

new boiler installed and under…

We had a new boiler installed and under our wooden floor insulated. I have to say the 2 lads who did the insulating were very friendly, for the short time we saw them because as soon as they arrived they got on with bringing in what they needed and then they were under the floor. when they finished they showed us on their tablet what they had done very impressive same goes for the guy who fitted the boiler started work as soon as he arrived when finished he then explained how to set the boiler, very knowledgeable
No mess from either job and all rubbish removed

14 December 2020
Unprompted review
Fusion Energy logo

Reply from Fusion Energy

Dear Patrick,
Thank you from the Fusion Team!

Rated 1 out of 5 stars

worst company ever

worst company ever. Very unsafe boilers and lack of proffessionals

18 September 2020
Unprompted review
Fusion Energy logo

Reply from Fusion Energy

We are unable to identify you but if you care to contact our customer services we would be happy to deal with any of your concerns.

Rated 5 out of 5 stars

Had my boiler installed it's made such…

Had my boiler installed it's made such a difference can't thank you enough. From start to finish only took 2 weeks . Work men was on time and very friendly and efficient. Had my celler done as well and that's a lot warmer down there as well . Would highly recommend and a hudge thank you to everyone involved 👍👍👍

1 September 2020
Unprompted review
Fusion Energy logo

Reply from Fusion Energy

Hi Beverley
Thank you from the Fusion Team!

Rated 5 out of 5 stars

Excellent service

I was a bit sceptical about the free boiler and under floor insulation and was worried when the time came to have the work done which was within two weeks of my initial telephone call. We need not have worried everything was done so professionally and with no mess. All carpets were put back correctly, the boiler was put in by one man in a couple of hours. He left us all the paperwork explained how to use the boiler and about the servicing. We took out the 10 year warranty 8 plus the initial 2 for just over £300 bargain. We are very happy with the excellent service given. Thank you.

1 September 2020
Unprompted review
Fusion Energy logo

Reply from Fusion Energy

Hi Kevin
Thank you from the Fusion Team!

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