My Green Pod Reviews 

131
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Have spent over £100 on products over six weeks ago and they have not arrived!!! Tried both emails for Jarvis and company but no response. I've heard this company is going bust!

Company replied

Rated 5 out of 5 stars

Ordered a cranberry supplement and limescale remover. The latter came v fast but wondered why the cranberry didn’t come in the same box- bit odd so I emailed customer service. Answered very quick... See more

Rated 5 out of 5 stars

Love MyGreenPod! Great marketplace of ethical, sustainably sourced products. Love my Pit-tastic deodorant bars and great to be able to buy Bio D washing up liquid and fabric conditioner in bulk too. A... See more

Rated 5 out of 5 stars

Can't fault this place. Able to buy something that I could only find on Amazon (yuck) for barely any more, safe in the knowledge that I still don't give any money to amazon and that instead I've contr... See more

Company details

  1. Shop
  2. Cleaning products supplier
  3. General Store
  4. Hair product shop
  5. Household chemicals supplier
  6. Toiletries Shop

Written by the company

My Green Pod Ltd is an independent, family-run UK business, founded by Katie Hill and Jarvis Smith. We want to share the real stories behind the brands and people working tirelessly to offer ethical alternatives to mainstream products and services. You might not see these options on the high street and they may not be the first to appear in online searches. Unlike any other company we know, we meet and connect personally with the owners of the companies we work with. We do this because we believe that authentically ethical products and services can only be produced and supplied with conscious, heartfelt intent. Plenty of businesses are cashing in on the trend towards natural and organic products, but if those companies are cutting corners to be the first to market – whether in their packaging, their supply chains, their ingredients, or their staff welfare – they won’t be featured here. This isn’t something you can check by visiting a website, so we go behind the scenes to investigate the company’s entire DNA. Our Hero products and services are the most effective and enjoyable alternatives to mainstream options that we can find. We use them in our home and we use them on our family. They’re also from companies that are working in co-creation with the planet – intentionally operating in harmony with nature and in service to the wellbeing of their customers. With your support, these companies could change the face of business and the health of our environment – and you could save some cash and discover some extremely effective ethical products along the way! Every time you buy from our Marketplace, we’ll plant a tree in the tropics (through charity partner TreeSisters) as our way of saying thank you for helping to change the path of the future. Together, lots of small actions make a huge difference. #PutYourMoneyWhereYourHeartIs


Contact info

3.4

Average

TrustScore 3.5 out of 5

131 reviews

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3.4

All reviews

(131)

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Rated 5 out of 5 stars

Top service and a real person on the…

Top service and a real person on the other end of the email, not an AI chat facility. There was an issue with delivery, not sure quite what happened, but it was swiftly dealt with by Daisy. Thanks.

14 August 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

Daisy was really friendly, helpful and quick in response to queries and the wine she recommended was really lovely. I didn’t get to taste the chilli gin as I had it sent to my brother as a present, but he said it’s now top of his birthday/ Christmas wish list for the rest of time so it must have been really special. Orders arrived swiftly with good notification of arrival times.

8 August 2020
Unprompted review
Rated 1 out of 5 stars

Not all the order appeared.......items…

Not all the order appeared.......items come from different suppliers, but the website gives no details of who these suppliers are, so one can't get in touch with them direct. MyGreenPod not fast at replying.....

7 August 2020
Unprompted review
My Green Pod logo

Reply from My Green Pod

We are sorry you have had a bad experience with us.
With Covid 19 we have been short staffed and unable to deliver as quickly as usual.
Also for future reference you need to contact us directly if you have an issue with suppliers.
Kind regards
Jarvis
co founder

Rated 5 out of 5 stars

Welcome source of organic wine

We had been looking for a reliable source of organic wine when I stumbled across My Green Pod. A nice range of wines and exceedingly quick service. We are working our way through our purchased selection rather more rapidly than I had anticipated. May have to reorder soon.

7 August 2020
Unprompted review
Rated 1 out of 5 stars

My order has still not been delivered…

My order has still not been delivered and I’ve not had a reply to my email requesting information about it.Most disappointing.

7 August 2020
Unprompted review
My Green Pod logo

Reply from My Green Pod

Dear Jan,

I’m personally disappointed to hear this. We totally missed your email and can see why you have given us a bad review.
Please know we are dealing with this immediately and will come back to you with a resolution as soon as humanly possible.

Kind regards
Jarvis

Rated 5 out of 5 stars

Admirable ethos behind this website

Very well researched projects of good quality and of course, the ethos behind the site is admirable. Some items are very highly priced but of course you can choose what you select to buy. If enough people don't buy a product the penny will inevitably drop that the price may need reducing. I purchase some excellent skin oil "Golden Body Oil" by Fitzjohn.

30 June 2020
Unprompted review
My Green Pod logo

Reply from My Green Pod

We would like to thank you for taking the time to leave us a review.
Very kind regards Jarvis and Katie

Rated 4 out of 5 stars

bin liners

The bin liners I bought for my swing top bin are not robust enough and everyone has torn so far on using, I wouldn't buy them again.
The other products were fine and the service was excellent.

18 June 2020
Unprompted review
Rated 5 out of 5 stars

5 stars

5 stars! great service, love the ethos of Mygreenpod.. we should all plant more trees and be mindful of our buying behaviour..

10 June 2020
Unprompted review
Rated 5 out of 5 stars

The only problem I have with ordering…

The only problem I have with ordering with you, is that each company has delivery charges, making it quite impractical and expensive. Otherwise, no problem per se, and I like your commitment to a greener future. May it be accessible to everyone one day!

10 June 2020
Unprompted review
Rated 5 out of 5 stars

Caring

My experience to date of buying through Green Pod is that the suppliers care about the environment and about their customers...long may it continue!

7 June 2020
Unprompted review
Rated 5 out of 5 stars

Very pleased with the bio cleaners

Very pleased with the bio cleaners. Quick response to my enquiry about when the replacement ceramics should be put in and astounded to hear it will be in 10 years time !

1 June 2020
Unprompted review
My Green Pod logo

Reply from My Green Pod

Katie,
Thank you for taking the time to feed back to us. We are so pleased your having a nice experience shopping with us.

Jarvis and Katie

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