Green Star Energy Reviews 

Nil stars for this company!
I live in a one bed flat. When they informed me of increased prices in November 2018, I sought to change suppliers and told them and submitted a meter reading. I made my last payment of £56.66 to them 7th December 2018, as well as paying my first payment to Bulb. I then received notification of an amount outstanding because they had 'underestimated' the previous bills. So I paid another £18.86 on the 2nd January 2019. Then received a request for £10 admin fee on the 16th January 2019, which I paid... Then..another request for £10 administration fee on 7th February 2019 which I paid without thinking properly, like a mug!!
I then received an Outstanding Balance notification from Zinc Credit Management on the 18th December 2019 for £170!!!!!! I tried to contact them but couldn't. Eventually, on the 7th January 2020 I spoke to DIAGO and told him I had bank statements proving every transaction made. He appeared confused, and don't think he could actually understand me, so said he would have his manager look into this? Then I began receiving letters from Pastduecredit.co.uk..13/05/2020 and 01/06/2020 who are threatening to take me to court! They can't be contacted because they have reduced working hours....
I think the only solution now is for me to see a solicitor and take this company to court to get compensation for all the stress, aggravation and harassment of disabled old people.
I suggest that all the people complaining here start a petition to get this company closed down?
FAO Gulpreet. I am not on social media? I have written to Hudsons, and rung them? So they already have my details....

In 20 years of home owning/renting, i;ve never seen anythign like this. 10 months into new house, I'm still not set up. Cant get through on phone, fb messanger and emails from Jan/Feb/March still not answered. And they're now hiding behind covid as an excuse. Miserable, miserable company. At this rate I'm going to leave this house witohut paying a penny for gas or electric, so their ineptitude might end up in my favour!

*One of the worst companies ive ever dealt with. AVOID.
I moved into the house and tried to set up with the previous energy supplier, couldnt get the online account to work for 3 weeks, coundnt set up a copntract without it and the staff on the phone and online couldnt help.

Switched to another energy provider aftter 4 weeks. 2 months later have a meter reading dispute with greenstar where i apparently used 3600kWh in 1 day! (the day i moved in) Was told there was nothing i could do and to pay a years worth of energy supply for one month. Laughed at by the rep on the phone and told he was done talking to me unless i can provide pictures of the day 2 months in the past to update their records.

If you want a struggle, stress and a hard time Greenstar is the place to get it.

**update, after complaining to an energy complaints and standards agency I phoned back greenstar to get a letter declaring they wouldnt help me.

At that point a nice lady on the phone reviewed my account saw the point I was making and cleared the meter reading that was generated by them as an estimate. For reference the estimate was submitted on the 7th of feb and my actual correct image of the meter was submitted on the 08th feb when I moved in and she reduced my bill by £500.

Whilst I am happy and glad it is sorted I am so disappointed with the customer service I've had online and on the phone. The fact I pointed this out before and was laughed at and told I would have to pay.

Also with a meter reading which is an estimate from greenstar it seems clear they know what they are doing and are trying exploit people.
Be aware!

Please avoid at all costs dont be on my shoes when they give you a bill for 524 even though I pay monthly. Worse company out there, they shouldn't be operating. RIP off.

AVOID at all costs !!!!!!
rip off company that just keeps on trying to charge and charge !
billing is very unclear as well and call centre non existent.
BE WARNED do not use !!

in short it is the most thieving company in uk

This company actually took over my energy supply without me even knowing I was informed by my present company that someone had taken over my energy I emidiately registered back with my own company that was 2 yrs ago I have just received a telephone call from a debt company demanding I pay money I have just explained to them about this and it turns out that I once made enquiries online about cheaper energy the fact that I have had no letters or any correspondence from them says it all they even had a wrong email address please avoid at all costs I know have to see a solicitor to clear my name

Not surprised one bit reading all the other customer reviews. i moved into a new property in October 2019 and got sent through a payment reminder at the end of May 2020 for outstanding payment of £101 for the first few days i had moved into the property. I also got letters of my account being passed on to the debt collector with threats of impacting my credit rating. Shocking. You send me a letter after 6 months regarding overdue payments which I had no knowledge of. Whats more shocking is their customer service. Close down your helpline please. Its useless any way. And maybe take down the email addres

I first came across Green Star Energy as an energy supplier when I took over handling the disbursement of my late mothers estate. Upon contacting them I explained about my mothers passing, their account holder, and asked them to add my contact information so that I could receive information regarding the account and that I could pass security in my own right, as the administrator of the estate. They agreed and requested a copy of the death certificate as proof. After providing this proof, they not only added my contact details into their system but they transferred the deceased account into my name and have now began pursuing me personally for the monies owed. As I have explained to them countless times, in order for me to disperse the account it must come from my mothers estate and not mine personally. They either do not understand how to handle a situation like this, or they simply enjoy hounding the bereaved parties of their late account holders.

This company are the worst ive ever been with. They have been charging me for it seems a six bedroom house mine is two bedroom by bills despite me paying a direct debit (which didnt seem to be taken into account) got higher and higher i kept complaining but nothing now ive had a bailiffs letter!!! This company owe me money not the other way around and dont bother calling their call centre its in Columbia and you cannot understand a word they are saying and no matter what you say to them they do not listen they run you around in circles. Big mistake going with this company robbed me blind and now want to have one last go at their robbery of me! Im not with Octopus and what a difference my bills have gone down to on average about £70 per month as opposed to the £40 to £50 per week these bunch of robbers were stealing from me!

Would give them zero stars if I could.
Their customer service is based in Columbia and the advisors do not give a cr@p about any of your queries.
My mother's bill has been recalculated because they made an error after sending one of their engineers to take a reading. They've lumped 2 bills together and won't give a breakdown nor will they tell us why we weren't informed of this error their part.
They won't allow you to speak to a manager as they can only take inbound calls.
The advisors won't give a crap if you go to the Ombudsman because they don't even know what that is in Bogota Colombia.
Stay away!

The worst energy company I have ever dealt with. They are charging me for the previous tenant's bill and despite me calling them and email them to say so. They referred my name to a debt collection agency. When you speak to them they go back on what they have said previously on recorded phone lines!

Even if British Gas is a few pounds more expensive it is worth it for the hassle you will go through with Greenstar!

I was a customer of Greenstar until early April but since then I'm having trouble getting them to send me the final bill.
And the reason I left was the letter I received at the start of lockdown that the prices are going up and my next direct debit would be 20% higher. Not a chance!
For the past 8 weeks I have been trying to settle the final bill.
I can't get through to customer services.
Replies to my emails are useless, copy and paste jobs without anyone taking trouble to understand what I want THE FINAL BILL!!!

After reading all the comments here I'm now concerned that the bill will be wrong and I will be harassed by this bunch of incompetents.
Wish me luck!

Avoid this company at all costs!! Finally got through to customer service after waiting 40 minutes was then placed on hold for 50 minutes and then the advisor decided to cut me off. I called back to go through the same thing again 🤦🏽‍♂️ I don't no what's worse the prices or the customer service. Absolutely horrendous customer service have now have been chasing a refund for over 4 months after they decided to over charge me. None of the advisors working seem to have any idea of what is going on. I could get more sense out of a brick wall of I was to ask it about my bills.

My mom has been with this company 3 years. She was in hospital for around half this time in and off.
They are sending her threatening letter for over £6000...
This is not possible hardly anything was being used and even it if was it's not £2000 a year.
No Bill's were sent at first and then all of a sudden she recieved one for over £2000 we called up and two weeks later it doubled.
We tried to call again and the guys was very aggressive demanding £400 a month. My mother is on a state pension.
We ignored them after this and she have just recieved a bill for over £6000.
These people are criminals and should be treated so, these people need to be bought to justice.
Absolutley disgusting, this is not a company it's a bunch of crooks taking advantage of the disabled and elderly within out society.

Having never had an account with Green Star Energy, or indeed had my supply managed by them, I have suddenly received a number of debt collection notices for an amount they claim I owe them. I have now asked on 4 separate occasions (once on the phone, three times in writing) to see a bill or some evidence of the time period in which they claim to have supplied my address, but have received radio silence. At no point did I receive any contact directly from them, only via their horrible debt collectors. They seem completely shambolic and incompetent, and I think it's outrageous they can get away with treating people this way.

I rarely give reviews, but if I could give this company NO STARS or Negative stars I would. Appalling (or non existent) customer service and aggressive, unacceptable collection of payments - i.e. not sending invoices to customers but passing accounts directly on to Credit Management Company's with no prior notice.

I've never contracted with Green Star nor had any services from them, but bizarrely they insist on sending me bills and debt collection notices. I can't imagine what it would be like to actually be a real customer.....

Awful company.

I bought a house where Green Star was used by the previous owners. I tried to contact them to discuss going forward but refused to speak to me because i was in a car.

I left them and nearly 12 months later they send me a bill for £81 for a few days usage despite no correspondence from them, the 12 months prior.

A WEEK after receiving their bill, I then received a letter from bailiffs saying they are coming to collect the money.

Bully tactics, shocking customer service and the reviews speak for themselves.

Keep away and do some research on other much better companies.