Green Star Energy Reviews 

I recently purchased an property that was empty for 2 years previous. The bill for 2 yrs of sitting empty was £900. Despite not having a contract with these con artists they continue to block our new selected supplier from taking over. After many phone calls they tell us the objection has been removed only to issue a new objection. In order to successfully switch they want us to PAY the bill for the two years it sat empty. As a result I now have a property that I cannot renovate to move into. This is how they treat a pregnant disabled woman!!! Avoid them like the plague!

NOT EVEN WORTH ONE STAR!!
BEWARE DO NOT USE THIS COMPANY.
CUSTOMER SERVICES IS APPALLING - Been calling for the last six days as I am after a refund, being totally ignored by Nina the Customer services Manager, no one has come back to my numerous emails and telephone calls, every time I call, she goes into a meeting with other managers. We are not even with this company but money has been taken from our account and we want it back.

One of the worse companies I have ever dealt with, I don't ever write reviews, but felt compelled to vent some anger! Ludicrously expensive, also the online portal doesn't work and if you request data they have to send it by email. Awful wait times. I'm not sure what level you have to get to to be reported to Ofgem but is must be this level. Do not use!!!

For me and a toddler I was being charged 137 a month gas and electric and then billed every quarter for between 200 and 400 pounds on top of what I was paying my account was constantly in debt cos of this and you can't leave if the debt is over a certain amount stay well away from this company

Their billing and accounts service is abysmal. I have changed to Bulb, who are much more proficient.....and cheaper

Stay well away from them. Could not access my on line account for approximately 6 months. Phoning company regularly, only once l managed to talk to someone who tried telling me l owed a ridiculous amount of money £2000 plus ..lm on a smart metre, he asked for a reading, l said you can see it in front of you but still gave him one , l was told that's wrong ..Complaints department have blocked my emails . I've phoned Energy Ombudsman, National debt line.

Ive been with Green Star for about 2 years and all has been okay when suddenly im told Shell are now my supplier but my direct debits were not transferred over during lockdown. Having always been in credit im now £350 in debt because of their error but they blame me!! Im taking it up with the energy ombudsman but has this happened to anyone else?

Awful company as soon as you Join them they raise the prices sky high!! Customer service is non existent and when you leave they slap you with another large bill that they seem to pull the figures out of no where and expect you to pay it! I left after just receiving a bill so had about 3 weeks worth of electric to pay for at the end and they sent me a final bill of £251.00 for just 3 weeks worth of electric. Stay well clear of this company!

STAY WELL CLEAR!!!
This is the most unprofessional company I have ever dealt with.
We changed suppliers in March as we felt their prices were getting too high so went to another supplier, 3 months later I had a bill from them saying we owed them £208.93 and 6 days later we had a letter from a debt collecting agency saying the matter had been passed over to them. I immediately paid the £208.93 to the debt collecting agency fearing a bad credit rating. I thought that was it until I had a red letter come the door from green star saying we still owed them £208.93. I rang them the following day explaining to their representative that we had paid the money to the debt collecting agency and would they please clear up the matter and to my amazement I was told to ring the debt collecting agency myself as they didn't have their number and it would be easier that way.
I rang the debt collecting agency who to be fair were on the ball and had me on hold while he spoke with green star and was told it was all sorted.
2 days later I received another bill from green star for £60....
I once more emailed green star about this new bill and once more had a generic response same as all previous emails.I now question my original bill. After seeing all these reviews I really do feel for all the pain this company is causing and all the stress to honest hard working folk and no doubts I will receive a generic comment from Gurptree to get in touch.

Review for Green Star Energy aka Hudson Energy aka Shell Energy - They overcharged us on standing charges, let us get into arrears, then failed to send a final bill. We settled our account when switching supplier so thought we were up to date, but they then back-billed us and took 2 years to notify us via nasty debt collection solicitors. Customer service is non-existent, they couldn't even enable our account so we could login to see our bills. Complaints service was equally corrupt, tried to bribe us and say they had actually undercharged us! We eventually paid off our bill at the rate it should have been, but we were never offered compensation for all the distress caused and loss of earnings as we're self employed and lost days of work due to their incompetence. Our experience with Green Star Energy has been horrendous. Shocking that Ofgem still allow them to supply energy in the UK.

Unfortunately my partner & I had no choice in having to deal with these bunch of tools, as the previous owner of our house had an account with them, so they were providing our gas & electricity. We quickly realised from their extortionate tariff that we were going to be using another provider, & that is where the fun began! When speaking to an 'advisor' ( I use this term lightly), we were informed that to set up an account (we were only doing this so we could receive a bill we could pay so we could change provider asap) we would need to provide proof that we owned our house, which I have never had to do with previous providers! We were given an email address & told what to send, which we did, to which we recieved no correspondence whatsoever & were still receiving letters in the name of 'The Occupier', despite them having our names & proof of ownership. 2 weeks after the phone call someone came & read the meter, seemed like we were getting somewhere, wrong!! A month later we decided to call again & were told that what we had provided was not adequate, would have been nice to have been told that 4 weeks ago, but getting any kind of response from these morons is next to impossible! So again, we sent another email, this time with our actual contract as proof we owned our house, & again no response & continued letters with The Occupier! By this point we'd been living in our house for over 3 months, still had no bill or acknowledgment of our names, so we decided to take matters into our own hands & switch providers. To our amazement, they didn't stop the switch, & finally, after 4 months of residence, we got a bill! It was ridiculous, £489, mainly due to the fact they'd massively overestimated our usage. I forgot I lived in Buckingham Palace & owned a zoo full of reptiles I needed to provide special heat for!! Another phone call, admittedly this time we managed to speak to someone who knew what they were talking about, & after giving our ACTUAL readings were told our bill would now be £369, still way more than anyone should be paying, but better than £489!! This bill was dated 10th Jan-11th April, we changed provider on the 28th April. So our final bill eventually arrived on 3rd July & my mouth fell open as I read it as £126!! Somehow, in 17 days & with no heating on we'd apparently used £126 worth of gas & electric, nearly a 3rd of what we'd apparently used in 4 months!
Honest to god I do not know how this company still exists, their customer service is a joke, apart from the 1 person who dealt with our bill the rest of the so called advisors haven't got a clue what they're doing, & the non existent communication with emails is unbelievably unprofessional. Our story is not as bad as some I've read on here, but there's a reason they only have 1 star, stay well clear of this circus & the bunch of clowns they have working for them!!!

They say its cheaper electricity but the charges creep up. We went from £89 a month to £400!!! No way do we use that much electricity. Lots of negative review on Martin Lewis website too. Be careful with Green Star

Discusting company. No regard to respecting the Direct Debit Guarantee. Took 7K out of my account 7 months after my contract finished. Criminals

TERRIBLE, I left them in September 2019, and had no bill from them from 4th January 2019, until 5th June 2020. Despite my numerous emails and telephone calls, nothing ever happened .Because of OFGEM back billing regulations they are only entitled to charge me for power consumed in the 12 months prior to the latest bill. So in effect they can only charge me for usage from 5th June 2019 to when I left in September 2019. A fact agreed by then via numerous emails. However they keep telling me in various emails that they have reduced that 5th June bill (app £1300) by just £300 to refund usage till then, but their pitiful calculation leaves a balance of nearly £1000 for just over 3 months summer usage. When using the "SMART" meter readings ( agreed with them ) for the 2 dates (June & Sept 2019) my bill should be around £360. I am spending days in trying to resolve but to no avail. The citizens advice have agreed with me, as have Which. I am now about to pursue the matter via the ombudsman, and am taking advice on going to the small claims courts with regard to false billing for services not provided, and will also try for the additional costs I am incurring.

Horrible company was with them a week they told me I'd be on pay as you go meters what I wanted when I changed to them asked were my cards were and surprise surprise they told me I pay monthly what I didnt want now sent me letters saying o 229.36 for a week worth or gas and electricity???. Rang them up told them I was going bk to my old supplier and they cut all gas and electricity to my property luck enough utilita sorted it and get all supplies back on 24 hours later would not rate this company they need shutting down!!!!! They rip people stay away from them

I left these robbers over 12months ago .. now i get an e mail from a debt collection company saying i owe Green Star ( not sure yet of amount because the letter sent by that debt company has not arrived stating how much ) . How can Green Star demand money when they didn't even send any bills???

This company are not ethical in any regard ,I cannot understand how a business is allowed to operate like this ? I live in a 2 bed property and had duel service for gas and electricity .I ended up paying them £2500.00 for one years power supply .standard tariff mega expensive .I got into some dept with them as they did not take enough money from my standing order .ended up paying 250.00 a month DD to recover my dept with them.Tried to change over several times but they wont let you switch if you own them money .Their Bills do not make sense and it seems like they just make them up .I asked to finish up with them and wanted the total to pay £670.00 they said up to Feb 2020 .Paid .They informed me there would be a further Final bill up to switching over to BGas 17th FEB to May 6th 2020 total Bill £347.55 .paid total £1017 Paid to get rid of them . Thier bills are tottally unfathamable ?? So I have switched to BG from May this year .Made 2 off resonable payments to BG £75.00 DD .Just got another bill from Green Star telling me I owe them £1467.19 and that I should pay £249.14 by end of July 2020.I have more than paid them off.and thier nasty dept collectors and still want to charge me .They are like a nightmare that will not go away.??? How this company are allowed to operate in this country is beyound me. They overcharge and make bills up that are not understandable .If this was a Russian Rip off company i could accept it ..Avoid this company at all cost...

GREEN STAR RIP OFFS these morons did this to my parents sent them Bill's after bills that they didnt owe green star should be ashamed of them shelfs doing this it's made my mum ill n she is age 83 my parents have never been in debt owed money to any 1 n then you get the likes of green star sending threatening debt collectors letters for more money they have paid thousands of pounds to these theifs all I can say I give them a -0 star rating n I hope green star are proud of what there doing. You ain't doing a proper job n u should call ur selves RIP OFF BRITAIN ENERGY as u are nothing but theifs ripping people off and pensioners to ur nothing but scum

This company is hounding me for money that we don't owe. By their own admission, we've paid everything we owe for them to close an account that belonged to a previous tenant. Four months after we switched, they're still hounding us, emailing us with threats of debt collection and sending letters every other day. They've ignored my emails, tweets, whatsapps for a month and a half, and calling them offers no resolution. This has been such a stressful experience for a company that we never signed up with. Under no circumstances sign up to Greenstar!

If I could give no star that would I would!! Worst company I have ever had to deal will!!!! Customer service rude, unhelpful and a totally worst of time to phone!!!! The company seem to have been bought over by shell energy hopefully they will be better!!! DO NOT USE THIS COMPANY!!!