Myneosurf Reviews 

Worked for a short time but it suddenly stopped and it was hard to find why. In settings they asked for ID Verification and they havent responded to any customer support or verified the documents I sent. i saw another review saying they waited 2.5 months for verification so I wouldnt recommend depositing in case until they fix this. Now they've blocked my account on the app so i cant log in but it is fine on my pc.

Total scam, the withdraw function has been disabled so you can't get your money out. TOTAL SCAM

9 days after deposit there is still a zero balance in the account. This is a scam.

I explain my situation to you. I have bought a neo surf card for 50 euros to bet and I had to make an account. I have put the code and it came out that I have € 47.75 (I suppose 2.25 for management) because you do not approve the invoice data? I would like to use my money, please, I ask, I am very much in need

best company ever, neosurf have great support, they never block , and they are good people ,on the other end paysafecard all the time blocking , and paysafecard are bad people, and paysafecard never answer , i saw that paysafecard have many positive reviews and neosurf have a lot of negative reviews , and the only explanation for this is bots of paysafecard , so the negative reviews of neosurf are fake , and the positive reviews of paysafecard are fake , only the positive reviews of neosurf and the negative reviews of paysafecard are real , you don't belive me ? ignore positive negative , you will see that in trustpilot paysafecard have more reviews than facebook , so it's 100% bots , and they want to win , so they make also bots to do bad reviews to their good competitor neosurf.

Responsive on email but this is second week ending without account approval. Support check ticket 36161 and speed things up.

Look at case # 35392. Tired of waiting.

I sent money through this company, but they are just gone from my account but they are not on the other side, where they should be. No one is able to getting touch with me and explain situation what happened. I would like to have refund all of my money back. ASAP!!I have contacted company via email what they have provided, but still I'm waiting.

No customer service, they will lock your money and no one will answer.

Neteller and any others should stop working with this kind of non serious companies.

UPDATE: I change my review cos they verified my account and unfrozen my money. Anyway they should reply to customers or reviews like this one will fill internet. The KYC should not take more than one day.

I may change my review if this changes today. If not, it will stay here forever.

I was wondering why it takes long for my account to be verified, and now I read here and very worried. But I sent support email and Susan reply twice that they looking into issue. so am still waiting to see if they good or bad. Will update my review. Please check mine ticket 30081. Thanx.

Update: Still no solution. People writings here are correct about support and company. Disapointing.

I have had the same experience and also a Pamela and a Susan . They blocked my account with £200 in it. They won’t respond to emails I’ve only had a Pamela and a Susan close my requests and emails . They won’t respond they haven’t refunded!

My experience with myNeosurf services has lasted over 6 months. It was a complete waste of my time due to the extremely poor product and customer service. My reason for using their service was to purchase cryptocurrency on bitit.io using myNeosurf. When attempting to purchase, it says you must get special authorization from myNeosurf for the first purchase. Once that is done, you are free to make purchases. I completed my KYC on bitit.io and on myNeosurf. I became a premium member once I completed the verification of my details. I contacted bitit.io and they responded promptly explaining that the authorization had to come from myNeosurf for the first purchase. So I contacted myNeosurf as a premium member and they gave me the poorest customer service in the world. If you ever have to deal with a Susan or a Pamela over there, I feel sorry for you. It takes 2 weeks on average to get a response from them and when they do respond, they make little effort to solve your issue. They seemed completely clueless on how to help me and my account would get blocked out of the blue for no reason. This happened on 3 different occasions. The first 2 times, they unblocked my account without explanation but I still could not purchase on bitit,io. So I decided to remain patient with them and wait until they finally authorized my purchases on bitit.io. Unfortunately, I waited in vain because they never even tried to help. I had 100 $ in the account and they blocked it a month ago. I contacted them about the situation but they wrote back to me saying quote”Sorry, our products will not meet your expectations.To avoid an inappropriate use of your myNeosurf account, its operation has been permanently restricted.” When I wrote them back again explaining that I have money in the account and if they cannot provide the service on bitit.io, then I want to close the account and take back my money. It took another 2 weeks to receive the same exact response. I wrote back again but I was livid and this time they told me to contact the police if I want my funds back. They never even tried to make an attempt to verify my identity to make sure that I am the rightful owner of the account to grant me access to my own funds. For 100$. I have to take it as a loss but I would not recommend anybody using myNeosurf or putting any big amount into it because they can and will outright steal your money and dare you to go to the cops. Their service is extremely unreliable. You can have access to your account one day and the next day it is blocked for no reason and it will take at least 2 weeks to unblock it if you are lucky. For them they call depositing funds into your own account, inappropriate use and they will confiscate your funds. This is by far the most dishonest and unreliable company I have come across in a long time. Their customer service is absolutely horrible and the product is subpar at best. Hopefully this post can save many of you some precious time, money and energy instead of wasting it on a bunch of scammers like myNeosurf. Cheers everybody

Looking likely a scam, been emailing them for weeks for a refund, finally they tell me i need to verify my ID and address for the refund, and as soon as i did this and it was verified, they close the support ticket without even a mention of the refund. useless. i just want my money back

Edit: Finally have refunded the money so i will revise my review to 2 star

URGENT : COMPLAINT AGAINST NEOSURF

But instead of creating a file, why not give me my money back ???

These are transfers that I have made since June, but for reasons that you cannot explain, the account has never been credited.
Although you confirmed having made the transfer without ever having proof of success ...

My neosurf has been blocked without explanation. I sent emails couple times but without any reaction from support.

hi i make withdraw to my bank account from my neosurf account (47.75 euro) and now its 4 days and still nothing on my bank account how can this happend explain neosurf support please !!

my ticket : 17607

added 16 EUR. Then the account has been blocked without reason. Wrote to support, but no reaction. Where is my money?

Waiting over 4 weeks for accept my documents and waiting since the 21.7 for my money over 160€! No help from the support.. always the same reply from them... always the same answer to my question. which account is and what amount. when I answer it comes the same answer again. which account ? and what amount. are they kidding me! I want my 160 €.

(Third confirmation) my issue hasn't solved yet. I haven't recieved $200 in my neosurf account or refund to my bank account either

I deposited a voucher into my account, and they suddenly suspended my account without explanation.
I have sent them all the documents requested, now it has been almost 2 months, they ignore all the email I sent them.
They basically just stole all the funds on my account, avoid at all cost.