Myplaydirect Reviews 

I ordered Christmas gifts on December 7. As of 12/22, no one can figure out where they are. Lost in shipment? Who knows. UPS doesn't know. The post office doesn't know. I emailed the company 3 days ago and did not receive a response. Asked them to call me. Did not receive a call back. Could not find a phone number to contact them.
I paid $9.00 to have them shipped via UPS to find out the items were dumped at an unknown post office.
I asked the company to overnight replacement items. Of course, that did not happen. One thing they managed to do: Charge my credit card. Not very merry about Christmas being spoiled.

12/23/15 UPDATE:
Thank you, MyPlayDirect, for the reply email. I appreciated reading that all I had to do for you to reship my items at no charge was to reply to your email. UNFORTUNATELY, IT IS IMPOSSIBLE TO REPLY TO YOUR EMAIL. It will not go through your server. I'm not sure what that means, but I've tried to reply to the email 20 plus times on 3 different devices. I sent another email accessed through your website after sorting through the many drop down options. I included the order number and asked you to please reship the items. If you do receive notice of bad reviews and you read this update, please reship my items.

I would certainly advise against you using UPS Mail Innovations in the future. I would gladly pay a higher shipping fee to reliably receive my items. I will be wrapping pictures of items my son should be opening on Christmas morning.

1/20/16 UPDATE:
This review was originally a one star. The company made things right by reshipping lost items. I appreciate it so I am upgrading to a 4 star rating. I really would like to see your customer service "department" have a phone number for people to call.

I would order from this site again. Reccomend ordering in October if item is a Christmas gift.

so upset about the lack of customer service. Placed order back on Nov. 27 for a Dec. 20th birthday present. Received initial email confirming order and nothing since. As far as I know they haven't even bothered to process the order. No updates, no phone number to contact them. What a scam! Beware! I never post comments but if I can spare someone else the trouble it's worth it! If I could give them zero stars I would.

i've ordered and paid 20 days ago for a present for my son
Till today i've not received info notwithstanding several mails i've sent to customer service
The problem is that there is any phone number so that mail is the only way to keep in contact with this very bad online store.
Also the tracking no. I've received is not correct and i don't know how to get my shipment
Thanks a lot from my son because he can't get is Christmas gift more expected!!!!!!!!!!!!
Cristina Scotti from Italy

Very fast, understood the problem, resolved immediately!

Just like all the reviews here, MyPlay customer service is terrible, so terrible it doesn't give you a phone number or respond to its emails. I'm really just sad because my order was suppose to be a Christmas present and again just like many of these reviews my first order was declined even though there was a pending withdrawal from MyPlay on my account for a day or two. I'm apparently a huge fool and reordered the item on a different card. The website advertised that Dec. 17th was the last day to receive your holiday orders in time for the holidays, my second order took place on the 17th (my first was on the 8th). Now my order status reads as "shipping soon" with the shipping dates of January 4th-6th, that's way past Christmas. I would cancel but of course no one is responding to my two emails. I can't call because there is no number. The worst part is that this item is a gift for someone special, it was going to be perfect.

It started in October when I ordered the Ultimate Fan Package from Shawn Mendes. I ordered it the moment it was released so I was suppose to get a signed poster. I submit the order and all is well until November comes when the music part of the package is suppose to ship and I'm informed my payment failed. This didn't make any sense because I had plenty of money in my account to fund this package. I immediately contacted my play and the agent told me it'd be no problem that within a few days they'd send me a private link so I could reorder the package with the signed poster. A few days later I get nothing so I contact them over the course of a month probably 50 times and each time they say don't worry we'll have the link soon. After one month they respond that they actually can't give me a link and I won't get the signed poster like I've been told. So after two months of excitement waiting for that signed poster from my favorite artist I'm informed I'm not getting it. My Play support led me on for much too long. I have never been so upset with a company. I order online very frequently and have never had this bad of an experience. All I want is that signed poster I was told I would get. I'm going to make sure nobody I know buys from My Play Direct and that I spread the word on social media to my large amounts of followers on many social media sites of the terrible nature of your company so that no one else I know has to experience this.

Placed order they charged my card did not ship. Tried to reach customer service which is non existent! Sent numerous emails no response

I have tried for days to contact myplay on my snoopy items order with no response..they stated they shipped my snoopy dog house CD "with my LP" and they did not..only the LP was received and it is smashed. A tshirt on my order shows in stock but still has not shipped either...I don't understand why they take your money and ship nothing?? I'm filing a claim if my items are not received in a week.
I still need my order C3D486663E here and need a response today to when I am getting it..they are gifts for next week.

I've had nothing but problems trying to deal with this company. I had some orders for Olly Murs Deluxe Signed CD's and and my Paypal was charged and the orders where supposed to have shipped on the 17th November, but I received absolutely NOTHING, and still haven't.

I made it clear in my original complaint and subsequent follow up emails that I was no longer interested as I waited to long and wished to have all orders cancelled and refunded, and so got a reply to say it can't be cancelled as it is shipped, and to refuse any package if it turns up (as it would be returned and refunded.) ..... But nothing happened.

LET ME MAKE THIS CLEAR, I NO LONGER WANT THOSE ORDERS, I WANT MY MONEY BACK BEFORE I ASK PAYPAL TO DISPUTE THE TRANSACTIONS.

I sent a further 2 email (with the support question ref) and have had ZERO response over a 2 week period. Disgusting customer service.

My second complaint refers to an agreement that I would receive a partial refund for Little Mix Get Weird signed CD orders, again I was promised that the refunds where sent to the financial dept to process, but haven't received anything, again this was 2 weeks ago and ALL my follow up emails have been ignored.

So MyPlayDirect, what precisely is going on with you at the moment ?, I'd like to know where my refunds are please.

Time to redeem yourself.

[EDIT 22/1/2016]
I can confirm that all issues have now been resolved, all refunds have been confirmed as of today, it's just a shame it took a lot of unnecessary effort to get everything sorted.

But it's now all over. thank you.

The site said that the item was in stock and ships 1-2 days and that my card would be charged when shipped.

My card has been charged but the status still says processing and there has been no response form the company in regards to my customer service emails even after the 24 hour response window has passed.

I placed the order almost a week ago and there has been no update. After reading the reviews I feel like I've paid for something that I will not receive from a company with no customer service to contact.

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Update
I received my order and got in contact with customer service but the only reason why they responded was because I posted on this site.
I would suggest posting on this site if you are having issues if you want them to respond to you.

I ordered my roommate the vinyl conflict:slayer complete lp set on december 6th and got a conformation email saying it will be shipped between the 9th and 11th. 12th rolls around and no shipping confirmation email. I look back at my original email and in the ORDER CONFIRMATION email it says status:canceled. So i click the tracking link and it tells me the same thing. So i try to fnd a contact number, but the site doesnt offer one, probably because they pull stuff like this and dont want to deal with the people they rip off. So i send them an email with my question as to why it says my order is cancelled, get the "we'll respond in 24hrs" BS. Because 2 days later and 5 days after it was supposed to be shipped i still havent heard anything back. 12/15/15 finally heard back, turns out they dont actually have any in stock and now 10 days later my friends birthday has come.and gone and he never got his gift because these people dont know how to run a website, customer service or to check their inventory. This site sucks and I wpuld save the hassle and the stress and just pay a few extra dollars to buy whatever it is you are looking for somewhere else.

Still waiting for 2/3 of my order to arrive, after nearly 2 months. Items are "temporarily back ordered" with "estimated ship date unavailable." Exactly why are you selling items that you don't have? Are we waiting for a new factory to be built in China, or what? There are so many ways to make an honest living in the world. why waste time, money, and energy jerking people around?

Preordered an album box set to discover that they would not ship it to outside North America - that is an error on my part, yes. However. I then used the web form provided for cancellation. 24hrs later? No response whatsoever. This is £80 quid by the way, not a tenner, plus £20 shipping that they apparently don't do??? Very annoyed. Avoid.

I was promised a partial refund on a faulty item in late October. Despite numerous emails requesting payment/an update I still have not received my refund and now they don't even afford me the courtesy of a response. A totally unacceptable experience, and totally unreasonable conduct-hence the one star.

So. Everything was in stuck when i orderes accept for one preorder. So they waited. And waited. And after 1,5month i wrote to them.. The same Day they shipped the preordered one, but of cause the other things was now out of stuck.
Therefor i asked them not to send it, and let me find supplements for my order, so i dont have to pay shipping twice.
But Nope. That could not be. Nor could i get a shipping free of cost for the rest of my order for the missing stuff...
So. The Day after the mail i get a 20% coupon fra the store. I again mailed them. Even though it was just sent, i had to send it back and reorder it with the coupon I havent even got it, if i wanted the discount? They could just give me 20% of the order?
I ordered the stuff on 19/9 - 2015,
Now on 2/12 - 2015, it still isn't here ......

They have cool stuff, and cheap prices .. But dont f****** bother, they will crunch you!

Sorry for my english because i'm a french client...

I received only half of my order ... I ordered a t -shirt Dog and Daryl lamp but got the dog t shirt ...
Also I paid € 45 customs fee for a dog t shirt ... I contacted customer service guarantee an answer within 24 hours but I still have no answer ... I 'm disappointed because if are my christmas gifts that I expected ....

I really hoped to receive my lamp in addition to a commercial gesture because if is not correct from a commercial site of this size fail to European customers because we pay expensive import ...

Absolutely pleased with the customer service. There was a problem with my order and it was taken care swiftly.
It really means a lot to me thank you so much, you've made me so happy :)

In all honesty, I have enjoyed more amazing service from myplaydirect/popmarket than I ever could have imagined. First, my orders arrive quickly and are very well-packaged (no damage in transit). Second, the catalog I have to pick from and the offers that are delivered daily are fantastic. Third, AND MOST IMPORTANTLY, whenever there is a problem with a disk -- e.g., a bad pressing -- it is resolved IMMEDIATELY and in the best possible way: The item is replaced, satisfaction guaranteed. Frankly, I don't see how this kind of service can be improved upon.

YOU GUYS ARE GREAT!!!! KUDOS TO YOU!!!!!

Thanks!

--Timothy

I had ordered a hat on pre-order on September 6, from the Neighbourhood Store, waited until October 30 for it to be shipped, then another week after that for it to arrive. Upon arrival, it was the wrong hat, still a great hat I do love it but still not the right one. I emailed customer service immediately, inquiring about the mix up. I received a response within one working business day and was able to converse with Dianne, who was very polite and helpful, apologizing for the error and thanking me for my patience. She went so far as to refund my original paid amount and informed me that the hats were on backorder until some unknown date. Although I did not get the right hat as soon as I could have, in the end I am overall very pleased with my experience and I will be able to enjoy two dope hats for no cost :) :) :)

Contact was made within 24 hours and after a couple of friendly exchanges, the issue was resolved (even after I misunderstood and had to correct myself) staff were very very patient and very clear.

My only issue was that my discount code had expired by the time my order had been cancelled to be re-ordered but that's nobody's fault in particular, just bad timing on my part.