Myplaydirect Reviews 

Upon receving my chet faker LP I was disappointed that it was creased at the bottom. I contacted customer service immediately and within 24 hours without even having to ask, they were sending me a replacement! Outstanding service!

We had a problem with an order that we had placed. The problem wasn't anyone's fault but when we raised our concern it was dealt with quickly and very successfully.

There was a problem on Myplay's end and my order did not ship when I expected it to. Once I inquired, they responded to me within 24 hours, looked into it, and my order was shipped - free of charge - that day. Their customer service was absolutely excellent and I won't hesitate to order through Myplaydirect again.

I sent in a email inquiring as to why the website was saying they had stock of a certain item and yet when I went to purchase said item the website stated that they were out of stock. In the reply the agent (Steve) answered my question quickly , and informed me simply that the website had not been updated and that the tech team would get right on it. 4/5

In April 2015, my wife bought me the KISS Vinyl Collection Kissteria for the not to cheap price of $1750. Once opened it was determined that half of the albums (16) were missing from the shipment and duplicates of 2 were received. Because MyPlay does not give customers a phone number to call, an email was placed with our issue on 4/17. The response received was that an order would be placed for the missing albums and shipped out. Then silence for 6 weeks. We reached back out them on 6/1 and received a response on 6/2 that MyPlay had no idea as to when the albums would be available. Silence again. I reached back out on 7/21 with a request for someone to come pick up the product and give me a refund. Received an email the same day that my isue had been sent to the "escalation team". More silence. On 8/4, i reached out to them again only to be told that the "escalation team" had no provided any info. Even more silence followed. Sent an email on 8/29 and did not receive any response at all from anyone. today, I have tried again. So now, I am trying this to see if someone will actually respond and make this right. Still have never heard from the infamous "escalation team". And still no one has ever had the kindness to actually talk to me face to face. All I want now is a refund. I do no want this product any longer. This has been the worst customer experience ever. I would've hoped that for $1750, I would've received excellent customer service. But now, I am just simply hoping for a refund and for someone to come pick up the little bit of product I have received.

I had to query something with Customer Service and left a message on the website. I received a reply within 2 hours with a message saying that my problem had been sorted out.

Answered my question within 3 hours of problem coming to light much quicker than other company i've needed help from in the past. Understood my confusion and sorted it quickly. Definatly recommend this company to my friends and family.

I ordered an album due to release september 11th and to be delivered september 11th i placed this order on the 30th of august.. Friday the 11th rolls around i check my mailbox aaand nothing same story for the next 5 days.. No message from them whatsoever so i decide to email their customer service, their anwser boiled down to check with your post office goodbye.. What postoffice?! How the hell am i supposed to know where it ships to be distributed they give 0 information and basically say good luck mate you're on your own not our problem anymore, i've since demanded my money back and as you would expect.. No response
For sure the best webshop out there people really.. They really better fix this i'm not known for rolling over and taking bs like this

In a time where competency seems to be elusive in the customer service arena, this experience SHINED! Customer service was prompt, courteous and COMPETENT! This was a wonderful experience and I really appreciated it!

My order had not arrived so I contacted the company. I received a quick response and the matter is being looked into. They responded to my email the same day.

I had an issue with using a non-re-loadable card that did not have quite enough to cover my order. I worked with CSR: Kevin (Adam Lambert Store Question {375428}) and worked it all out. Kevin not only responded to my question quickly, but also over the holiday weekend! I am extremely satisfied with my purchase (which has shipped and arriving soon), but also with the level of service.
Thank you! <3
Katie

After realising I had placed an order I didnt want, I didnt know what to do but thanks to twitter I found the MyPlayDirect twitter. I saw that I wasn't alone, a lot of customers were having troubles with their orders too. A bit of twitter slalking later, I figured out the start of fixing my problem.
MyPlayDirect is the best and fastest online customer service i've experienced. Their friendly and active twitter page that always responds quickly to customers question and the less than 24 hours email response was best part. The agent that helped me fix my huge mess up was so helpful and kind.
I wish the @ was promoted more when orders are placed, so more customers know where they can get a quick response to their questions. The only trouble I had was with website's question & answer guide I think should be more explict. Over all it was a A1 type of customer service .

I've had many issues with the quality of Rhino records. Many of the "new" records have come either blemished (fingerprints everywhere) and/or scratched! Also, I received 2 Joni Mitchell's "Blue" Lp's and on both they had pops on "All I Want" right when she begins to sing. This is a Rhino issue and not a Popmarket issue. Popmarket has the best customer service, responded to me quickly and refunded my money.Thanks again Popmarket (especially Kevin and Macey) for all of your help.

My card was stolen a few weeks ago, and I had to cancel it. My pre-order for the Halsey Signed Badlands was supposed to go on it. I contacted customer service and within a few hours Chris, an employee, sent me a private link to update my payment info. Amazing job, very satisfied from all the purchases I've made here, and I plan to make many more!

I had a problem with my original order, which is obviously unfortunate, but after submitting an enquiry I received a friendly and apologetic response, and the problem was dealt with entirely within a few hours, with no further action required on my part; I was very impressed. Thanks!

I had an issue with not receiving my order acknowledgment email for this and another order. Quickly received a response from Diane in customer service saying there was a known problem with their system - appreciate the honest answer - and my orders had been traced from my email address and confirmed. Diane also sent me a hyperlink to each order similar to what normally arrives in an acknowledged net email. Excellent. Thank you.

My first ordering experience with Myplay was not all that great. The item I ordered was back ordered and not avail. to ship right away. When item came avail. I got no notice that it was avail. and about to ship. They tried to charge my card, I was a couple dollars short but had a different card I could use to purchase the gift I ordered. Instead my order was canceled. I contacted Customer service, they responded very quickly and gave me a discount for my troubles immediately. That was great. I placed another order, but I was a little nervous I had not received a confirmation. Again, contacted CS and got a very prompt response and confirmation that my order did go through and in fact had already shipped. I am happy with the PROMPT service they were able to provide.

Macey responded quickly, with a well informed and kind answer.
i am more then pleased with her and with your service in general

I purchased a item and once I received the item I was unhappy. I sent a email to customer service asking my options. They told me I could return the item for a refund. This was a autographed guitar, cd, poster and t-shirt. I never opened the shirt or cd, the guitar was never played and the poster was still in the tube. After I returned the item, the sent me an email stating the items wasn't received in like new condition and they would only be refunding me 25% of the price. I paid $506.97 and now you are going to keep the merchandise and refund me $126.74! You have lost your mind! If this is the way you conduct business I will never buy another guitar, cd, t-shirt ever again. I do work in television so I will spread the word if I need to. It's up to Myplaydirect to do the right thing!

Great customer service. There was a glitch with the Father's Day coupon code. Kevin was quick to send a reply and a new code I used to purchase my husband's birthday gift. The Band Box Set he had being eyeing before it's release was a great find. We love following the daily deals. He has bought me some great titles (Norah Jones Box Set) and many others. They are shipped free and very well packaged. Their response time for email has really improved, usually far less than the 24 hours or so they state. Great vinyl selection with some very nice $12 titles as well. And many nice one of a kind box sets found only at Popmarket. Wide selection of package deals from time to time
as well. Music covering many genres. Love this site. Most titles are shipped rapidly but backorders do occur, when they do, it is worth the wait.