My Pretty Strap Reviews 

2,348
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the stunning design and high quality of the watch bands, which easily elevate the look of any outfit. People also highlight the exceptional customer support, noting that representatives are always friendly, responsive, and ready to assist with sizing or exchanges. However, some reviewers were not happy with the support, noting that they experienced very slow response times when seeking assistance. A few other people also felt that certain items were defective or fell apart shortly after being worn. Additionally, some customers found the return policy difficult to navigate when trying to make exchanges.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the straps are beautiful, well made, and... See more

Quality

Users describe positive interactions with quality, noting that the watch bands are very well made, beautiful,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses, helpful ideas, and... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight fast... See more

Response time

Consumers find response time to be exceptionally positive, frequently praising the prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My mum bought me a KEY TO MY LUCK STRAP and XOXO APPLE WATCH COVER for a birthday gift. The combo has truly elevated my style and I wear my watch much more regularly. When the strap arrive... See more

Rated 5 out of 5 stars

Absolutely love My Pretty Straps! The Apple Watch straps and covers are beautiful, high quality, and fit perfectly. What really stood out was the outstanding customer service—friendly, responsive, and... See more

Rated 5 out of 5 stars

The watch straps are stunning! I got two and both look amazing. One however was some how damaged I emailed support and had a response within 12hrs (I sent the email late at night) Ron was extre... See more

Rated 5 out of 5 stars

I love the look of my new gold designed straps and watch covers! I was able to completely redesign what was a good functioning apple watch (stainless steel) into a stylish looking watch with different... See more


Company details

  1. Jewellery shop

Written by the company

Three friends. One vision. To craft Smart Watch Straps that are timeless and elegant in design and wear to any occasion (not only for sports). Pieces that make you feel confident, proud, and beautiful. In 2018, we realized that the Straps that the well known brands offer are boring and only meant for working out. Today, My Pretty Strap has evolved into a globally recognized brand serving hundreds of thousands of customers worldwide. With Straps that stand for outstanding design. And not only straps but accessories for your smartwatch that we have carefully selected.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,348)

186 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality and Style

I ordered 4 bands and 2 covers from My Pretty Strap with their buy 2 get 2 free. From ordering to delivering took less than 2 weeks as promised, and I was kept advised on delivery. Each piece was packaged exceptionally well and I was delighted with how every band looked. You could feel the construction quality in each. Really appreciate the ease of the clasp mechanism. Luckily, I did not need to adjust the band length, so I can not comment on how that works. I have worn them out and even doing yard work without any issues.
I am very pleased with the product quality and have received multiple compliments on each band. In fact, have recommended My Pretty Strap to friends, family, and anyone interested.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been looking for some classy…

I’ve been looking for some classy straps for my Apple Watch! Pretty Straps are exactly what I want to dress up my watch. They match the rest of my jewelry choices and I feel like a million bucks when I wear them! I will be buying more of them! Thank you Pretty Straps!!!!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING COMPANY FABULOUS CUSTOMER CARE

I have to tell everyone about this, I’m so impressed and happy.
I recently bought three straps in the buy two get one free deal. I chose my three. I had bought one two years previously. They are superb quality.
I chose my three, one similar to what I have but in gold, my watch is rose gold and two the same, one in rose gold and one in ice white. They are so incredibly pretty.

They arrived and my husband told me the two the same didn’t have a clasp so I’d have to remove it by taking it off the watch face itself. This was incorrect, of course they have clasps!!
Long story shorter, was going to send a strap back. Lots of emails back and forth between the delectable Maddie and myself. I eventually made the decision not to return the ice white strap. The cost to send to the States is silly money from the U K.

Maddie was so kind she’s given me codes to get watch faces to match my chosen straps. All that messing about with questions and emails and then I change my mind and they still reward me. THANK YOU MADDIE

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I love it! I chose the Slim Honeycomb Apple watch strap because I love the 2 tone look. It can be dressy or casual. The tool & instructions included to remove links was extremely helpful! Happy birthday to ME!!

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Finally!!!

I've been looking for some new watch bands for my apple watch that looked nice, stylish, and not cheap. I bought two pretty straps; the Mermaid Stainless Steel, and the Dual Glaze Apple Watch Strap (silver/gold). I LOVE them both. Such a pleasant surprise. Pretty packaging, easy to adjust sizing (you even supply a QR code for directions), and they look great.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

If I could give a zero I certainly…

If I could give a zero I certainly would! I have been fighting with this company since Dec 26th! All I wanted to do was make a return. This was a gift for my daughter and it was way too big on her wrist. I have numerous emails just trying to get an address to send it back, which by the way they do not provide a return label! I finally went through my bank and disputed but for some crazy reason they reversed it. Here I am again just trying to return this junk and they still are giving me the runaround, claiming my dispute is still open! I even sent them the letter from my bank and they still tell me I cannot return it because it is still open on their end! It’s physically not possible according to my bank. Please buyer beware, do not purchase from this company! I don’t know how they are still in business.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful watch band

Beautiful watch band. I had a problem with the size of it and their customer service (Maddie) was exceptional at getting back to me. She rocks!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Order Inquiry

I inquired about an order I placed and worked with Maddie, she was great and offered a solution that works for me due to an error I made as I placed an order with the wrong item and didn't realize until after it shipped. I appreciated the response time frame as well!

22 February 2026
Unprompted review
Rated 5 out of 5 stars

I love my pretty straps

I love my pretty straps! I have several of the stainless straps in gold and rose gold and they are durable and stylish! The mesh band with the magnetic closure is my new go to as the size is truly customizable. It is not difficult to resize any of the other straps either, you can use the extra links or remove some of the band easily.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my straps

I absolutely love my straps. I was on vacation when they arrived so when I got home there they were. I put one on right away and it looks beautiful! I will be ordering more!!!

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Valid Commissions Denied – Affiliates, Be Careful

I’m speaking up to warn the affiliate community about my experience working with a brand that lacks transparency.

I generated real revenue using my own time, advertising budget, and effort. The orders were tracked, and the commissions were marked as valid in the system. However, when I requested payment, the brand cited a vague “policy” reason to refuse payout.

These commissions didn’t appear out of nowhere.
They came from my ad spend.
My campaign optimization.
My content and conversion efforts.

Yet with one unclear policy explanation, they felt entitled to deny the affiliate’s rightful earnings.

This approach is unfair and lacks transparency.

Affiliate marketing should be built on clarity and mutual respect. If terms are not clearly explained from the beginning but later used as a reason to withhold payment after revenue has already been generated, that creates serious risk for affiliates.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

I am truly happy with my purchase and…

I am truly happy with my purchase and customer service experience. I thought something was wrong with one of them and they were very kind to walk me through the steps to get to my shiny rose gold Straps

18 September 2025
Unprompted review
Rated 5 out of 5 stars

These watch bands are stunning!! …

These watch bands are absolutely gorgeous!! I can’t wait to wear them all!! I highly recommend, very high quality, the are packaged very well! Love love love!! Can’t wait to buy more!!! 🩷🌸🩷🌸🩷🌸🩷

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Here’s a polished and enthusiastic…

Here’s a polished and enthusiastic review you can use:

⭐⭐⭐⭐⭐

Pretty Strap was absolutely incredible ordered the Pave -Celine ! From start to finish, the experience exceeded my expectations. The quality, attention to detail, and overall presentation were outstanding. You can truly tell that care and pride go into every aspect. I was beyond impressed and will definitely be returning. Highly recommend to anyone looking for something exceptional!

What impressed me even more was their honesty and integrity.sent a video “ On How To “ They didn’t charge me for a product to adjust the band I didn’t need and promptly reimbursed me without any hassle. That level of transparency and customer care truly sets them apart.

I’m beyond impressed and will definitely be returning. Highly recommend to anyone looking for exceptional service and quality!

Sincerely ,
Deborah Rutledge

19 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look