My Pretty Strap Reviews 

Maddy was extremely helpful with my question and got back to me very quickly.
I appreciated the help she gave me.

The strap that I bought was in great condition and quality. It looks like the picture on the site. It fit great and was just to my speciation's. I believe you will be pleased if you bye from this site.
Barbara U.

Maddie was so wonderful in understanding the issue of my bent strap! Thank you for your great service. I will order again soon.

Love my straps, had an issue with adjusting my last one, contacted Ron and he was very helpful in explaining and showing me how to adjust my strap. New technology got the better of me but not for long once he took the time to show me how it worked.

The quality and design of their watch bands is good, however, their return policy is terrible! They make the customer jump through hoops (take pictures, send with tracking, take pictures of the mailing label, etc.) ,
all at the customer's expense . Or, they give you a tiny bit of store credit and tell you to keep the band. I had so much correspondence with them just asking for a shipping label like many stores do. They wore me out making it so complicated that I finally just broke down and got the store credit and get to keep the unwanted band.

I’m so happy that my pretty strap is making these beautiful watch straps. I have the Apple ultra2 and it’s fairly big. But these bands elevate my watch so much. I am in love. I bought five they are all gorgeous. What’s more is that the bands are easily adjustable to remove the links for a perfect fit. The videos are quick and show you easily how to remove the links no tools required! I will definitely be buying more. Customer service team is on top!

What a great company! I had an issue with a watch strap. Ron was the communicator for this company. He has worked with me every step of the way. In today’s world that is very rare. I will definitely order from them again. Thank you Ron!

Ron was very helpful with sizing issues and even offered me a one time discount when I forgot to order a matching face cover. Very nice service!

My mum bought me a KEY TO MY LUCK STRAP and XOXO APPLE WATCH COVER for a birthday gift.

The combo has truly elevated my style and I wear my watch much more regularly.

When the strap arrived, I noticed a missing gem and reached out to my pretty strap customer care, where Ron immediately offered apologies and replacement. Even with the missing gem; I still wear the strap regularly as it isn’t noticeable without a close inspection.

I would definitely order again.

I received an Apple Watch for Christmas and my daughter in law bought me a Pretty Strap. I loved it and then bought 5 more for myself. The straps are high quality, unique and so pretty! I get many compliments on them. I LOVE my Pretty Straps!

Great service. Professional. Great products

Love my strap! Cute and well made!

Overall a positive experience. This was my first time purchasing from the company. I needed to make an adjustment to my order and Alex followed up with me very quickly. The level of customer service I received was excellent. In regards to the product, I’ll be honest I was expecting the quality to be a little more than it was. The pictures online appear better quality than what was received, however with that being said, I do think the product is much nicer than other ones I’ve seen in real life (I’ve seen a few purchased from Amazon and this one from My Pretty Strap is much nicer).

I absolutely love my pretty straps! They make my watch look more like jewelry. I also ordered a few of the face covers. I will need going back soon to order 1 or 2 of the leather bands!

This company is shady. Do not order from them. The customer service would not help when delivery was lost or not salvageable. Lost money. BEWARE. Do not ever purchase from them.

Ordered a strap and watch cover for my wife for Christmas. The watch cover broke over this past weekend and when I contacted them for the issue on Monday, instead of taking care of the issue with a new cover, they deflected to a 30 day return policy and an offer of 50% off a new one. I ordered the item as a Christmas gift that she didnt even open and wear until 12/26. But since I placed the order on 12/13 it was already 2 weeks old before she wore it. The cover didn't last. Why would I give you more money for something that was defective, made by a company that hides behind "policy" rather than taking care of its custoners. "Money back guarantee" yeah right...

I realized that I purchased the wrong size (42mm instead of 41mm) after I had already worn it for a week lt seemed a bit larger than I expected and then I realized my mistake I asked customer service if they would exchange even though it was against policy Maddie promptly responded and offered to let me purchase the correct size at 50% off with free shipping and I thought that was a very fair outcome!

I ordered a watch bracket and cover for my daughter but I made a mistake on my order and contacted them straight away and Alex was amazing. Got my order changed straight away and kept me informed all the way.
My daughter loves it and I am going to order 2 for myself. 1 in gold and 1 in silver.

I love my band. I even loved customer service. I had placed my order and then right after i realized i ordered the wrong size. I reached out to customer service and they were able to make the change without any fuss, which was great