The helmet and booties are fantastic!! The order went very smoothly. I did order a wetsuit of yours from MacKites. It matched my weight in height specifications, but the shoulders were way too narrow.... See more

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Company details
Written by the company
The leading brand for kitesurfing waterwear and accessories. Here to break boundaries. Crafting kitesurfing gear that embraces modern technology and durability, since 2002.
Contact info
Lageweg 34, 2222 AG, Katwijk, Netherlands
- info@mysticboarding.com
- www.mysticboarding.com
Replied to 71% of negative reviews
Typically replies within 1 month
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I ordered a woman's large and received…
I ordered a woman's large and received a Man's Large and it was still way too small. So I returned it at my own expense.

Reply from Mystic
I havent actually worn the clothes yet
I havent actually worn the clothes yet, but they look very well made and your delivery service was super fast!

Reply from Mystic
Product was shipped strait away and I…
Product was shipped strait away and I received it within a few days

Reply from Mystic
Great service
Impact vest was dispatched next morning and arrived the following day, wasn't expecting that!!

Reply from Mystic
Great customer service
Great customer service, friendly and customer oriented

Reply from Mystic
Excellent product, Thoughtful package
Liked the product which is of good quality, liked the package which was protecting the product without being bulk.

Reply from Mystic
Everything’s fine!
Great product quality, fast delivery - everything went well! Thanks Mystic & please continue doing such a great job! 💪🏽🪁

Reply from Mystic
The helmet and booties are fantastic!
The helmet and booties are fantastic!! The order went very smoothly. I did order a wetsuit of yours from MacKites. It matched my weight in height specifications, but the shoulders were way too narrow. I couldn’t even get my arms in it. It fit my legs and hips and waist perfectly, but the shoulders were just too narrow. I don’t know if you offer a wide shoulder/chest version of your wetsuits, but I definitely don’t seem to be built for their normal shape and size. I had to return the wetsuit to MacKites.
Great product and great fit
Great product and great fit! The measurements on the website were accurate, and I love my new Mystic gear!

Reply from Mystic
They have great and quality products
They have great and quality products. Always wanted Mystic poncho and when I got one finally started to think why I waited so long. Very cozy to wear anywhere: at home, at the camping, near the water when it is not the most warm day even if you do not have kite like me. It is just great outfit to have. One of the best clothes I ever bought.

Reply from Mystic
Great quality of product
Great quality of product, fits brilliantly and was delivered fast. Cheers!

Reply from Mystic
Unfortunately
Unfortunately, the impact vest I ordered ran very small (I’m ALWAYS a medium). There are no other sizes available in any color to make an exchange. Then it cost $25!!!!!!!! To return the darn thing. That discourages me from trying the next size up when/if other sizes become available.
Love Mystic quality & style overall
Love Mystic quality & style overall, and happy to use their kitesurfing varied items.

Reply from Mystic
Very good stuff
I ordered the first time from the Mystic.
Everyone in the Moldova cable park uses Mystic and I not an exception.
Vests are awesome. Great fit and good absorbing.
Helmets are awesome, good quality.
Shipping was fast, but I wasn’t able to track it.

Reply from Mystic
i orderwd and asked to cancel within…
i orderwd and asked to cancel within 10min, but it didn't happen than gloves arrived and seems like these are same size L as i had ones before older model, but the sizes appears changed from previous models. not fitting perfectly, but dont want to have larger ones as finger length may be ok, but overall would be too wide and colder in icy water.
Difficult for returns
You guys make it very difficult to return something that doesn’t fit, especially if you didn’t use it.
The wet suit was exactly as described.
The order process was easy. I like the fact that they in led a return bag in case you need to return the item. I already have a Mystic wetsuit of the same weight, so I was confident it would fit me. The only negative, which is out of their control, is the slow shipping. Otherwise I would have given them a 5 star rating.

Reply from Mystic
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