NAB Reviews 513

Extremely poor service. Incompetent staff. Time wasters.

The help service online is just an AI garbage regurgitating useless information and running you in a loop. The only "help" you get is advice to download the NAB's mobile phone software, but that you can only do if you register with google first. If you do not want to do that, you will not get the app.

If you do, you will regret downloading it. It is useless. It does not work 99% of the time if you are overseas. And then you reallise you are stuck, with no options and with, by the second growing, number of issues. I have been with the bank for over two decades. Had problems in the past, but eventually - sometimes - I was able to get them on the phone and solve the issues directly. This is now impossible too. Sad to say, I like the constancy not the change, but the time to change has come. No longer the bank for the people, as they used to present themselves once, long time ago. Time the current management would not have even born in. The present management goes from one disaster to another. Doubt it? Try calling their "overseas support" number, or try downloading and using their "app". I am a coder myself. I wrote some garbage code in my time. But their app takes the Olympic gold for uselessness.

I am a NAB customer. Recently NAB release its Now Pay Later Visa card which splits payments into 4 fortnights with no interest. Recently I’ve been using NAB more and more because of the value I get. NAB goodies are similar to AMEX and other credit providers offering cash back or discounts albeit for lower value purchases. I have saved a lot of money from internet service provider, fuel and shopping. If Afterpay doesn’t get on board with these sort of spend incentives it will be a tough environment to compete.

Been with them for so long and still the service is rubbish. Can't walk into a physical bank because they are closing around us. Everything seems to be online either typing on the Chat line for service or when you call, can be hours before you actually speak to someone.

WORST CUSTOMER SERVICE EVER!!!
Don’t call if your life depends on it - they will switch you from one agent to another having to repeat all over again. Then to find out later the issue hasn’t been resolved!

Dear Nita,
I would like to express my sincere appreciation for the outstanding service provided by your team at Rouse Hill, NAB Branch. In particular, Vandita demonstrated professionalism, efficiency, and a client-focused approach, making my experience seamless and pleasant.

Your team’s commitment to customer service sets a benchmark, and I look forward to continuing my banking relationship with the Rouse Hill NAB Branch.

Kind regards,
Kiran Kaur

NAB's incompetence is utterly infuriating! They have repeatedly left my business stranded by blocking my credit card for an account with more than sufficient funds, utterly crippling my reliance on card purchases. Their customer service is a pathetic joke. They are utterly helpless and threatened to hang up on me simply because I expressed my profound frustration at being unable to conduct my business.

I wasn't abusive, I didn't use foul language, and I didn't make it personal. I simply asked a logical, yet desperate, question: "Why would you block my card for paying my accountant of three years when I have more than enough money in my account, and now I'm stuck at a petrol station without a card I can pay with?"

Their outrageous, stone-cold response? "Sir, if you continue talking like that, I will have to end this call."

That's right. NAB was ready to abandon me and leave me stranded, unable to pay for fuel, all because I dared to be frustrated that I cannot access and use MY OWN MONEY. What a monumental failure of a bank.

I have been banking with NAB for nearly 30 years. I had been receiving emails saying that I could borrow up to 100K all I had to do was fill in an application. So when I decided to buy a new car I put in an application for 75K as I wanted to pay out my loans and do a few things this loan was declined .So I then tried for one for 60 for just the price of the car which was also declined I was confused due to the fact that at the time I currently had a personal loan with them understandably it was only 10k but it was being paid religiously each week no missed payments for over 2.5 years and I was in a worse financial situation then. Then to rub salt in my wounds I received another email two days later stating that they would lend me up to 100k I know this is just a generated email but hey(the silver lining in this is that APS have funded the loan and at a much cheaper interest rate so you lucked out there NAB). So I thought I would try and get a personal loan to pay of the loan I have with them and my B pay and Z pay I was only asking for 10K my loan with Nab was a whole 800 which was left from the 20K and low and behold DECLINED , I get the feeling that NAB do care about the working poor anymore .
I live on the far south of Canberra and there used to be a branch at Tuggeranong which was closed for no reason about 18 months ago so the closest Branch to us is Phillip and my mother is on a wheeler walker and if you have to go into the branch which she had to do the other day it is a major walk. So I took her to the Civic branch which is always bad for parking and you have to pay for parking and it is right in the middle of Junkie central and both myself a 54 year old woman and my 80year old mother on a wheelie walker had to walk past a group of Junkies that watched us go into the bank and come out of the bank and up to the carpark with 4k on us. Plus because there is no branch in Tuggeranong to get your own money out of the atms it cost you 3.85 . GET YOUR ACT TOGETHER NAB

This bank is total bullshit

I rang Nab complaints line after noticing my account was nearly $70 over drawn after falling for a scam and loosing $600.

Based on speaking to the customer service they had told me I would need to pay the over drawn amount and I’ll get all the money back if they were able to retrieve the $600

I’ve since had to put a complaint in to the Australian financial complaints authority because nab was doing absolutely nothing.

Once again their internet banking is down. If you are thinking of joining NAB then expect more of this

I worked at NAB and they have the worst culture to exist, the regional manager toni and the managers overall are the fakest worst people in the world they will screw you over and make your life a living hell. This place is filled with nepotism and if you’re not kissing their rear ends, you will not succeed.

Cannot believe that after 20 years of banking with NAB bank they ask me to prove who I am by a certain date which is not enough time to run around getting JP to sign documents. If not done by a certain date they will suspend my account how dare you that is my money not yours you bunch of A holes
Taking my money elsewhere where it will be appreciated and I am treated as a human not a number

tried to pay someone account blocked. no matter what you say anytime you try to pay on internet banking they say it is a scam .They are the scammers, Staff very rude on phone wont let you speak and when you do they hang up. just dictators. stop and think what it be like without cash

I have been trying to withdraw some money for over a week and they keep blocking it,I am overseas and trying to speak with a real person is very frustrating, one call cost me £130. only to drop out and achieve nothing , spoke to them again ,they did all the checks so they now its me but I still have to wait 5 working days before they decide if I can withdraw my own money, totaly disgusted with them I have never come across this sort of treatment before.

Terrible BANK!

Recently changed banks as I am having issues with my OSHC consistently taking money from my account despite being in a positive. Account has been flagged twice for suspicious or fraudulent behavior. Since when has changing banks ever been considered suspicious or fraudulent?

Phone service rep couldn't care less if your locked out of your accounts with no way to access money to buy food for yourself and kid, and no way to get into the bank. Wouldn't even discuss why my bank accounts are locked.

The worst experience with coustomer service is had with nab,
Last night my account was blocked at night and I had no cash a nd couldn't pay for my petrol , I was stuck without money and today I was talking to the manager in the bank and the reason was I didn't update my id, which I already did 3 times in 2 different branchs which they didn't scan it .
im waiting to just open another account and will never deal with them again.

I wanted to withdraw my money from the NAB sunnybank plaza branch from my account and the manager Kyle refused. Such a horrible service. I will make sure to close my accounts and never bank with NAB again.

My husband and I have been NAB customers for years. What is going on with major banks. There is no such thing as customer service and as to what they are doing with our money nobody knows. We recently sold a car and the purchaser transferred the money from another major bank $7000. Their bank released the money to NAB immediately but NAB held onto the money before putting it into our account for three days..... What were they doing with it. The purchaser was stressed out! We were worried as we couldnt let go of the car until the money was in our account. So disappointed. Com'on big banks stop thinking about your profits and give a little customer service. The salt into the wound was when I tried to call the message was to go onto the app and talk to AI bot.....

We had to open a nab account because we are building a home with Coral homes. We went to two branches which were closed. It seems that there is only one branch for most of the Sunshine Coast at Maroochydore. Arrived very frustrated but not rude. Only to be confronted with a very rude girl. I would never bank with NAB but we have to on this occasion till our new home is complete. Luckily the gentleman Hayden who opened our account was lovely

I’m very disappointed with NAB’s decision to decline my personal loan application. Despite being a loyal customer for over seven years with a home loan, never missing a single repayment, having a very high credit score, and the added stability of my wife’s permanent employment, NAB refused to support me with a modest loan request.

This experience has left me feeling that NAB does not value loyal customers or take individual circumstances into account. Instead, the process feels rigid and unsupportive, especially when customers need the bank’s help the most.

After many years of trust and commitment to NAB, I expected better support. This decision has made me seriously reconsider my relationship with the bank.