NAB Reviews 513

My card was blocked for 24 hrs due to a fraudulent transaction. While new card was being sent, NAB customer support guided me through the setup step by step of Apple Pay so I could continue using my account to pay for essentials, groceries, fuel, expenses etc. Excellent customer service from NAB. Much appreciated.

They cancelled my debit card when i asked them to look at a suspect withdrawel. Now i have no cash, they tell me to go to my local brach which they closed. After over 40 years with this bank, its time to move on. They just dont care about their depositer.

This bank is the worst of the worst. I have extensive experience with them over a 20 year period. I can't seem to get away from them. Long story why... They seem to stuff up almost everything they touch. Their tech is outdated and clunky. Their systems don't connect with each other. How many times do I have to GRRRRR tell them I've moved address. "Oh, sorry yeh your address was changed on that system, not this other one". GRRRRR. So 30 mins on a call I didn't want to have to make on my Saturday. Oh, and the direct debit form I filled out 6 months ago to have my credit card paid off each month from another bank went missing. Of course it did. I refuse to go into the branch again to sort this out. So now I have to fill in another form and send it off. Their customer service people are annoying. They are bottom of the barrell intelliect. They say things like "too easy". Who says that? They make mouth noises when their brain is thinking. So ooo annoying. And they like to talk over the top of you as if they know what you're about to explain. At least they are Australian. At least that! GRRR. I hold some of my accounts with Macquarie and they ARE AWESOME. Unforuntely they do not offer credit cards yet so am stuck with NAB. Actually this is the last straw -- got to find another bank for my credit cards. Can't take them a minute longer.

If I could give less than 1 star I would.
They left me stranded overseas after blocking my card and not telling me, after I already told them each country I was going to.
It was my very first purchase they blocked. Then I had to spend the next 10 DAYS of my holiday back and forth with them pleading to get them to unblock it. Repeating myself and when they would reply it wasn’t even to make any further steps in unblocking my card.
Since returning home they have replied to my complaint with an AI written ‘don’t care, suck it up, sucks to be you, just because you tell us you’re going to Canada and make a purchase in Canada on the date you said you would arrive doesn’t mean that really was you!’ of a response. No compensation, no care factor at all.

Trying to leave this bank IMMEDIATELY as a previous holiday they did the same thing.

Just don’t bank with them at all.

I have been dealing with Danny De Leo (Home Lending Specialist), who has provided false and misleading advice regarding my Choice package. Despite multiple requests across three separate emails, he has also refused to provide his manager’s contact details.

Extremely disappointed that NAB adopt the policy of delaying interest rate relief to customers. Demonstrates a complete lack of focus on their customers & priority of maximising profit. I will be looking to move my house mortgage as soon as practical - very poor.

They closed my account without telling me as it had all history of my payments to my employees. Very disappointing once on the phone they kept dropping on the call never got backck to me. I need that history for accounting purposes.
I am nab client and had 4 accouts now down to 3 . The most important account is closed. Happy to discuss and lift this review if they can contact me.

Josephine at the Smithfield, Cairns branch is a shining example of good customer service. I was so annoyed with the run around with Internet banking and the 13 number staff. I was very stressed but Josephine resolved the issue very quickly and in a cheerful and professional manner. NAB needs more like her. I have never had any issues with staff at this branch.

Pure greed! Wasting significant amounts of time waiting for a chat response (currently at 40 minutes) and then long hold times (35 minutes) on the phone, and then being referred to a branch. 7 billion dollars of profit last financial year, spend more on staff! A small business wouldn't survive with this level of service and I am going to move to another bank as soon as possible. [update] moved bank!

Pathetically slow NAB Chatbot
I was trying to increase my daily limit which they want to do through chatbot.
Chatbot says "Please note this is not a live chat and at times you may experience a short delay between responses." I am waiting for 30 minutes to change the limit.

VERY BAD BANK - STAY CLEAR OF THEM - THEY APPROVE EFTPOS MACHINES THEN SAME DAY WITHIN 3 HOURS TAKE THEM BACK - HAVE CLOSED ALL MY ACCOUNTS

Sick of talking to robots about my finances only for it to consistently get things wrong.

Multibillion dollar company wont even pay staff for adequate customer service.

Do better!

National Australia Bank has had a major makeover. Branches in Perth have moved or been updated and their new online banking app is now the best of all those I've tried. It is clear, easy, very well set up and lightning fast.
NAB now has in-branch assistance for your online banking, the only brick and mortar bank that provides the service, to my knowledge.
To all who've given bad reviews I'd say give NAB another chance; it sounds like I'm a NAB employee but no, this really is a genuine review.
It seems NAB has taken notice & concluded that a complete revamp was needed - and done so!

PS - one other thing, you can use your NAB card to draw cash tap and go, no need to insert your card. Having had three cards retained by an ATM this is a great thing!

𝙒𝙝𝙮 𝙄 𝘾𝙝𝙤𝙨𝙚 𝙃𝙤𝙪𝙨𝙚 𝙈𝙞𝙣𝙞𝙣𝙜 𝙄𝙣𝙫𝙚𝙨𝙩𝙢𝙚𝙣𝙩 𝙋𝙡𝙖𝙩𝙛𝙤𝙧𝙢 𝙤𝙫𝙚𝙧 𝙩𝙧𝙖𝙙𝙞𝙩𝙞𝙤𝙣𝙖𝙡 𝘽𝙖𝙣𝙠𝙞𝙣𝙜.

𝘼𝙛𝙩𝙚𝙧 𝙢𝙮 𝙘𝙤𝙢𝙥𝙖𝙧𝙞𝙣𝙜 𝙤𝙥𝙩𝙞𝙤𝙣𝙨 𝙩𝙝𝙚𝙮 𝙨𝙩𝙤𝙤𝙙 𝙤𝙪𝙩. 𝙐𝙣𝙡𝙞𝙠𝙚 𝙩𝙧𝙖𝙙𝙞𝙩𝙞𝙤𝙣𝙖𝙡 𝙗𝙖𝙣𝙠𝙨 𝙬𝙞𝙩𝙝 𝙡𝙤𝙬 𝙞𝙣𝙩𝙚𝙧𝙚𝙨𝙩 𝙧𝙚𝙩𝙪𝙧𝙣𝙨 𝙖𝙣𝙙 𝙡𝙤𝙣𝙜 𝙬𝙖𝙞𝙩 𝙩𝙞𝙢𝙚𝙨, 𝙩𝙝𝙞𝙨 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢 𝙤𝙛𝙛𝙚𝙧𝙨 𝙛𝙖𝙨𝙩𝙚𝙧 𝙘𝙖𝙥𝙞𝙩𝙖𝙡 𝙜𝙧𝙤𝙬𝙩𝙝 𝙖𝙣𝙙 𝙛𝙡𝙚𝙭𝙞𝙗𝙡𝙚 𝘾𝙤𝙣𝙩𝙧𝙖𝙘𝙩 𝙋𝙡𝙖𝙣. 𝙏𝙝𝙚 𝙪𝙨𝙚𝙧 𝙚𝙭𝙥𝙚𝙧𝙞𝙣𝙘𝙚 𝙞𝙨 𝙨𝙢𝙤𝙤𝙩𝙝 𝙖𝙣𝙙 𝙞 𝙡𝙞𝙠𝙚 𝙗𝙚𝙞𝙣𝙜 𝙞𝙣 𝙘𝙤𝙣𝙩𝙧𝙤𝙡 𝙬𝙝𝙞𝙡𝙚 𝙨𝙩𝙞𝙡𝙡 𝙚𝙖𝙧𝙣𝙞𝙣𝙜 𝙥𝙖𝙨𝙨𝙞𝙫𝙚𝙡𝙮.

𝙨𝙤 𝙛𝙖𝙧, 𝙞𝙩𝙨 𝙗𝙚𝙚𝙣 𝙖 𝙨𝙢𝙖𝙧𝙩𝙚𝙧 𝙬𝙖𝙮 𝙩𝙤 𝙜𝙧𝙤𝙬 𝙢𝙮 𝙛𝙪𝙣𝙙𝙨, 𝙨𝙩𝙚𝙖𝙙𝙮 𝙧𝙚𝙩𝙪𝙧𝙣𝙨, 𝙣𝙤 𝙥𝙖𝙥𝙚𝙧𝙬𝙤𝙧𝙠 𝙖𝙣𝙙 𝙗𝙚𝙩𝙩𝙚𝙧 𝙤𝙫𝙚𝙧𝙖𝙡𝙡 𝙫𝙖𝙡𝙪𝙚.

I recently had been scammed and they got in touch with me the bank before I even realised there was anything wrong. We were able to block my card. They sent me a new card within three days and a couple of days later I realised I had lost my other card. I was able to go through the Internet banking and block the card myself and order myself a new one which came two days after that, I couldn’t ask for a better service. that’s what you want from your bank a friendly service and a bank you can trust

The most shit bank I have ever experienced locked my account without giving any reason upon staff are so pathetic they are not helpful they left me with no money for two days. It’s a weekend they loved it without no reason now when I’m calling them, they said they can’t do anything then who do you guys logged my account without any reason and now when I’m calling you, you guys are deny that you guys can’t change your staff’s behavior which is so rude can’t help them I’m gonna change my bank account from your shit service to some other service

"I'm extremely disappointed with NAB Australia. My phone number and SMS code have been changed to a different number, and my address has been altered without my consent. There are two active cards on my account that I don't possess, and my account has been blocked. When I visited the Bankstown Central NAB branch, the manager, Nathan, told me that I needed to go through a process to fix the issue. When I asked him who could have changed my phone number and address, he seemed unhelpful. I'm highly suspicious of potential internal fraud within the bank, given the unauthorized changes and active cards. I requested that Nathan close the cards, but he claimed he couldn't do so without verifying my identity. Despite showing him my ID, he insisted on photocopying it and taking it to another department to unblock my account. I'm concerned that Nathan and the Bankstown branch staff may be involved in fraudulent activities, given their lack of transparency and assistance. Nathan's requests for my documentation and his failure to address my concerns about the active cards and account changes are troubling. I've been experiencing issues with my account for two years, and I believe that Nathan's actions are unprofessional and potentially fraudulent." Nathan the manger and some his staff needs to be investigated and fired asap for fraudulent activities, in Bankstown Central shopping center.
Corp key DDT100

Nab used to be citibank. Getting in touch was easy. Moving overseas and connecting with my overseas sim card was easy. Now with Nab, it's been horrendous. Long wait times, almost impossible to get in touch with Nab representatives. And can't even use my card on Internet payment because their system does not connect with overseas sim cards. So great I have an account with Nab but can't use my money on there.

I’ve been with NAB for ages but I WILL be moving everything elsewhere shortly due to two on-going fraudulent transaction disputes I’ve lodged recently. My account was hacked and I had my cards replaced (on 30/04/2025) however, funds have not been reimbursed after over a month and a half (today is 19/06/2025). So upon calling to enquire, I was told they needed additional information to proceed. Basically, I’ve been waiting for a month and a half for a reimbursement. That was never gonna come because it hasn’t even proceeded. As of now I have lodged a complaint with the banking ombudsman and I am absolutely disgusted with their customer service.

NAB had a certain ethnic minority steal my money in Sydney, whilst I was in Cairns. I reached out to them (NAB) and they bluntly accuse me of taking it. NAB may have lost my money of certain Ex amount of 4 digits, but they well and truly have lost my trust along with customer service. How can NAB improve? Well one by using your brains and two. Improve in the fraud cases and actually believe in the customer's on where they say they are.