NAB Reviews 513

NABs customer service is absolutely pathetic.
In about November we were sent a letter from the CEO which I guess most of their clients would have received thanking us for doing business with them and that they were striving to provide superior service. LOL.
About a fortnight before Christmas we received a text
asking us to supply identity verification details as trustees for our SMSF. They claimed in the text that they had posted a letter a few weeks previously and
if we did not comply within a time period our bank accounts would be locked down. A few days later we received the letter a few days before Christmas.
The ultimatum was we had about 3 weeks to comply.
We had been through the identity verification process only about 18 months ago and they handled that very poorly. Anyway early in the the New Year we visited the Clare branch and supplied the staff with the required documentation and thought that would be the end of it.
But no, about 10 days later we receive another text late in the week telling us that the accounts will be locked down early the following week. So I reached out by telephone and the person I spoke to was helpful and when he checked could see that the information had been supplied. Anyway that was about the middle of January. I let him know that I wasn't happy and he lodged a formal complaint and he said that I would receive a call from NAB to discuss my displeasure..
Have not heard from them since other than on 17/2/25
receiving a text apologising for sending the text threatening suspension as it had been an error on their part. Surprise surprise as the identification had been done previously anyway! How incompetent can a bank be. Would certainly not recommend them to anyone.

They went directly into our bank account and withdrew themselves $20 without ever dealing with us knowing us or ever having access to our account in the past. Not too sure how they pulled it off but they did for about 5 minutes until they got reported and my bank is taken care of the rest. Stay far far away from someone or a company that will go into your account and steal from you cuz they can't be doing that good if they have to do that

Switching to NAB was a mistake. I trusted their CEO’s ‘support small business’ promise, but they can’t handle basics—three identity checks per call, dropped transfers, and zero internal coordination. High international fees and card payment blocks (unlike Westpac’s reliability) crippled my Meta ads. NAB’s a disaster for small businesses

NAB have been raising our interest rate every 3 months for years and they raise it even when the reserve bank has rates on hold. and when yhe reserve bank lowers the rates the NAB don't pass it on. I strongly recommend you don't take out a loan with NAB unless you want to get ripped off for the next 30 years, would give them zero stars if I could

Be wary apparently Lotto is gambling, no letter advising they charge a fee if you use a visa to buy tickets, will be changing banks to ones that don't do this scam.

Highly recommend Sara McLean home loan specialist attached to Five Dock branch
After having pre approval with Macquarie Bank and then not been able to locate the lender as they do not provide mobile numbers. I went to the Five Dock NAB branch and the male staff member booked me in an appointment within 1 hour with Sara. Sara had unconditional approval for my sons loan with 2 business days
Very impressed and highly recommended Sara to anyone requiring a home loan without a hassle

Reference Number - CIR3BD-C3-420040540 Complaint
Reference number COM-1473678.

NAB - Complaints
After waiting 20min I was directed to Mr Richard ( Manger ) from NAB Norwood Branch, on the Parade in South Australia.
Firstly, He was a disgusting and rude branch manager. As I walked out he said when you come back,
watch your manners. He yelled at me because he thought I spoke over the top of him.
I will make many complaints online such as google reviews due to his behaviour and he was clearly
in the wrong. Allow me to explain.

I received a letter stating that we needed to be individually identified as I am the director of E and J Music PRODUCTIONS P/L
Today I was identified calling 1300571771. Problem solved.
I had advised that the Beneficial Owner who has not been part of the company for many years and is not contactable,
needs to be removed.

When I called 1300571771, the lady advised all I had to do was go the branch and they will fill in some paperwork to remove the beneficial owner.
The branch manager Richard who is pudgy and bold to describe his physique, declined my request.
I said to call 1300571771 to confirm what is required of the branch, he stood firm and said that he wouldn’t do that.
He said I needed to contact ASIC. I asked who was telling the truth, him or the 1300571771.
He said it wasn’t about the truth!

It went on and I walked out because he refused to do it. This is called incompetence, disgusting behaviour, arrogant
And he should be fired for the way he conducted himself.

I drove home and recontacted 1300571771 and spoke to Susan who was lovely from Melbourne branch who has been working for NAB for 25 years.She said, you can absolutely have the name removed. The branch has to fill out a AAC form, attach it to the business profile, then call 1300571771 as the branch need to authorise it then they will remove the signatory.

What I am now requesting is the following before you suspend my account in 7 days

I want Richard to now fill in that form, and do what was required.
I want an apology for declining my request, I want an apology for his arrogance, I want an apology for his incompetence to handle
a customer, I want an apology for not knowing the banking terms and procedures, I want an apology for not calling 1300 to verify that I was asked to go to the branch, fill out paperwork. I want this said verbally and in written form.

Then you need to fire him. He is a disgusting representative for your company.

Kind regards
Elio

Nab have incorrectly charged me intl fees on local transactions amount to over $13,000. I've spoken with the merchant who has confirmed all charges are processed locally. NAB continues to charge me these fees & just redirects me back to the 'merchant'

One star is one too many. I had my account locked for fraud after transferring some money to my brother. After seeing the bank manager I had to put up with questioning from a rude person from fraud team, most of the questions were none of the bank's business. After I complained to NAB they gave me the run around for 3 more weeks before I was able to get access to my money. This bank is a joke.

have you ever heard of a bank taking it upon themselves to cancel an InsurancePolicy, then also taking it upon themselves to bring that Zombie Insurance Policy back to life soon after?
> AND then allow another company to DOUBLE the #DirectDebit charges (charge twice for that 1 policy) … well National Australia Bank did this to my mother *while she was in respite at at an Aged Care Home convalescing after hospital (and just a month after she was financially abused by someone else, that nab was made aware of)…

and then when nab is asked for comment about this they refuse to answer to our complaint; and then (unlawfully) claim to AFCA that the nab letters regarding this are "not found on NAB Systems " and that "none of the digital NAB Systems contain these documents" : says Jawad Mehmood representing nab “resolutions” team…

national Australia Bank - HowLowCanTheyGo? (Oh it gets lower - i’ll be back posting again with more disgusting examples of their unlawful actions)

I worked it out with proof that nab scams its costumers by double up on purchased items twice on the nab card and keeps one charged item to its self and the other to the whole seller and when I approached the whole seller they confirmed the situation and that it wasn’t the first time so be aware and check your purchases nab is a scammer

Looks like NAB is happy when all is going well but less than able or willing to resolve genuine complaints due to the very limited jurisdiction afforded to complaint handling staff.A very simple issue relating to a clitch in their system which enables customers to update their account details ,thus enabling NAB to meet their legal obligations in this regard ,appears to be too hard to resolve unless I spend countless hours jumping through their un necessary hoops which I am not willing to do .
Just a gentle reminder to current and future NAB customers if you have a complaint don’t expect too mu ch by way of response.

Went to Frankston branch the dude there didn't acknowledge me at the help counter kept talking to security guard and his mate finally asked what I needed told him he then walked off came back and said someone else was coming after 5 minutes no one came the whole time he was talking to his mate so I stormed off why pay someone who is supposed to help but all the he do is talk the whole banking system is down the shitter

Terrible customer service, cards randomly won't transact and their agents won't acknowledge it

I dont understand why you guys have to put ur nose in people's business! My account got locked for fraud for transfering money between me and my mother and we had to waste our time and go to a branch to fix an issue that was so dumb. When it comes to helping us with genuine things you guys are useless and have no time to help

Terrible customer service. I signed up to Nab over 2 months ago and I still haven’t received my debit card, have called to the branch 3 times and spent hours on the phone to see where it is and every time they have to resend a new one. Have not been able to use an atm since I got to Australia because of this and no one has been any help, one guy on the phone was extremely rude also!

If I could put no stars I would. This guy Jawad.Mehmood is supposed to find resolutions to issues. What a joke. He hid the recording of one of the NAB employees who gave me the wrong advice and I lost so much money. He also has the attitude that if you don’t like it you can go to another bank. What has happened to Australia when we had ethics and morals and dealt with customer complaints the Australian way!!!! And I’m also not allowed to talk to his Manager…..

Stealing from the old and vulnerable.
This company has no morals. I've just found out that my elderly mother (82 years old) has $18k in credit card debt after being given a $30k credit card limit.
This is after I had already bailed her out in 2020 by paying a $27k NAB credit card debt and requesting that NAB refuse to give her anything more than a $5k limit for any future credit cards.
She also still has a $250k mortgage so is up to her eyeballs in debt. It's criminal that they look at her finance profile and still have no qualms giving out high limit credit cards like candy.
Preying on the vulnerable to squeeze every last cent out of them.
I'm so angry that this is legal.

My w1thdrawal wont have been made possible if not for the above name mentioned in display picture .

I was scammed in South America and two amounts debited to my NAB credit card within two minutes of each other and different businesses. I informed the bank verbally within three hours of discovering it (also on a weekend when banks don't do business), notified them of the fraud the same day, and disputed the transactions again the next day. Result, (apart from blatantly lying that I only reported the fraud three weeks later, when I had emails confirming receipt of my notifications): the NAB was unable to stop the transaction, and hence, bad luck, buddy! While this may be correct (although I still consider it more a myth than a fact), since I authorized the transactions through my PIN (long story) they never answered the question, what DID you do to minimize my damage? (answer of course is, nothing!) AFCA gladly accepted the Bank's silence on this question, and were too happy to close the book on the matter. Facit: don't believe it when the NAB tout their security and safety measures for c/c transactions!