NAB Reviews 513

NAB is the perfect place if you want to waste your time and energy. Southport branch is by far the worst bank branch of all times and places. NAB people should absolutely need to review the customer care quality and training, of course.

On May 15, I transferred A$250 from my NAB account to my verified Kraken account to purchase Bitcoin. To this day, NAB is still withholding the funds without providing a clear reason.

I have contacted customer support multiple times, but I’ve received only vague responses and no timeline for resolution. This was a legitimate transaction using my own money, and it is being withheld against my will.

At 81 years old, with ongoing health concerns, I depend on reliable access to my finances and honest communication from my bank. The lack of transparency and support from NAB has been extremely disappointing.

Case reference number: COM-1601475

I’m sharing this in the hope that NAB will treat affected customers with greater fairness and accountability.

Terrible bank. No service, incompetent. Went into the bank 3 times and called twice to change a phone number on the account for our child. Because we spoke for him they blocked his card and made us bring him in to unblock. Supposedly sorted and fixed but then they changed something else so he couldn’t use online banking. Went back in to fix yet again. Made us ring the helpline in the back of the bank (terrible connection on our mobile and they wanted to speak to a teller while we were there at same time to verify physical identity etc couldn’t get someone to attend us so we waited 2 hours for help (there was only 2 customers in the bank). We then went back again because that didn’t work even after they said they’d fixed it only to find out the blocked his credit card so he couldn’t use it in Europe even though we told them where he was going so they could see it was not hacked. Omg I cannot go back in that bank again to fix this. Our son is afraid to call them and we’ve had it. Only way I’m walking back in there is to close his account and open in a different bank. Terrible

NAB BANK ......Have been a customer with NAB since 2009. And have never experienced problems . I really sympathise with those who have had negative experiences with this bank. I have never been charged any fees so far, and I have never really experienced any problems with the app. I have had no problems transferring money to any other bank. On a couple of occasions when my card was stolen. They refunded the money that was in dispute. And they also issued a new card promptly. So I have never been shortchanged by this bank. Although I have tried to sign up for promotions. They keep knocking me back because of my credit rating. But I guess I can’t change that. Touchwood fingers crossed hopefully they will be good in the future.

The only negative experience that comes to mind is in 2022 where a client paid me using my Pay Id . And they send me a receipt. However the funds did not appear in my bank account. So I went to the NAB branch and made an inquiry. And the teller without even checking properly looked at the receipt and said oh it’s a fraud. So I called up the client and I had a word with him. It turned out that the bank is actually frozen the money. Because of the angry exchange I had with the client. He called his bank and reversed the transaction. So I was to receive the money in 10 days, but then I didn’t get it at all. This was Because the teller at the bank. Give me wrong information. This was the only negative experience I had with the bank. And I lost $250.

Went to open an account for my child at Sunnybankhills branch. Girl was rude and wasn’t welcoming at all. Never going into the bank. Will do online banking and account opening.

If there was 💩 that is the rating they deserve it.Blocked my account permanently with no chance of using it full of money for payment of groceries taxi,Telstra, anything.Lied about unblocking it.Spoke to about 6 different people in their so called outsourced NAB Fraud team, just a bunch of incompetent dishonest untrustworthy bozos who know nothing about customer service and money Avoid NAB at all costs.Go to a local smaller bank.

Thank you. After originally questioning and declining to reimburse. Without follow up from myself Nab has acknowledged that a payment should not have been withdrawn have protected myself with reimbursement I should recieve tomorrow.
They will take with the merchant.
Many thanks I thought there back was turned to my surprise the big guy has protected the little guy.

I opened an a/c with them when in Darwin years ago, when we often visited Aus from NZ. A few years back I asked for the a/c to be closed, as we no longer travel.
I discovered a balance of $300 odd from dividends I had missed; the Company had stopped their reinvestment plan. Then began 3 plus weeks of head banging as I crossed, many times over, the i's and t's.
I understand that Aus is only just starting with the aml thing, but talk about the left hand not knowing what the right hand is doing. Two weeks after fulfilling the demand to verify my identity at a NZ bank of NAB's choosing, I was told I would have to redo it elsewhere! Then I was told to fill in certain boxes on the telegraphic transfer form, only for them to come back with more demands on how that needed to be filled.
Towards the end of this debacle I lodged a formal complaint on their page. What a laugh that was, two spontaneous replies then a smarmy message more or less patting themselves on the back for nothing, on the day I finally received my money into the highest satisfaction rated bank in NZ, at 77%. At the very least, NAB need to train their staff to better standards.
I am pleased to be shut of them. And they need to heed their reviews, not a good look at all.
And on 17 May I received a message inviting me to view my statement online. Got the message error 'There are no accounts associated with your NAB ID.'
Makes them even more of a joke!

Went into Sunnybank branch to simply change address and phone number on account
The young girl was disrespectful sarcastic and just extremely rude, I’d expect a lot better from a large bank like NAB
Disgusting service !!!!

I would highly unreommend my worst enemy working for NAB, it is an incredibly toxic workplace

I must admit injecting the NAN+ into my body is easy and it doesn’t work. But the L- GLUTATHIONE PROTOCOL is extremely painful and they say inject into the fatty part of your body. My guess is and they say to use your bum. Well this is a week after injection the NAB+. Which was absolutely fine. But the other ( L-GLUTATHIONE PROTOCOL has left me sore and with a painful wound. I hope I can add a photo of it to this review.

This bank are full of liyers take ur money elsewhere my case has been ongoing since January still i have not heard or seen any of this money back ur online chat needs to shut down ur customer service is a joke

Worst bank in ever. Went in 15 different times trying to take out coins and didn’t get one. Either the place didn’t have coins or didn’t even take my card. I even watched a person in front of me go to the machine and it took their card, I went and it denied me, then someone after me went and it accepted them. Thought it was a coincidence but I went back and tried to put in my card and it denied me for a full 15 (no one was in line). Hate the place. The only reason why I go is because I can get coins even if the place is shut. Never go to NAB. Horrible place.

Discrimination against the jobless refusing to give them a credit card even if they 300k in savings FFS! How disgusting! I vomit on NAB BS!

Our experience with NAB has been nothing short of devastating. Over time, the bank has systematically taken actions that, in our view, appear designed to cripple our business, force the sale of our family home, and upend our lives.
Despite our efforts to cooperate, communicate, and find solutions, we were met with rigid decisions, an apparent lack of empathy, and a pattern of behaviour that felt less like responsible banking and more like corporate aggression. Promises were broken, hardship pleas were ignored, and their actions often seemed more focused on pushing us to the brink rather than supporting a longstanding customer through a difficult period.
We are sharing this not out of anger, but to warn other small business owners, families, and individuals to be extremely cautious when dealing with NAB. What we’ve endured has been incredibly distressing, and no one should have to go through what we have.

Australia's worst bank by far. The staff are like AI robots and cannot, or are not allowed, to speak to you off script. It's like the comedy sketch where the "computer says no" . They make banking and home loans so hard it's just not worth the effort, there are so many other options... goodbye NAB for the second time in 36 years... I should never have come back to you the second time, but I was hoping you had changed.. you did change, but for the worse..

Less than 1 star.
Had the worst experience EVER at NAB Whitfords in Hillarys WA.
Talk about 2 incompetent, rude employees. Lorraine was a waste of space with very poor comprehension skills and even understanding the problem. I stupidly thought a branch might be better in that you could go through everything with them and deal with the problems. OMG talk about hopeless skills.
Fortunately a very nice, helpful lady in Home Loans just there temporarily gave me the assistance and immediately understood the problem.
Whilst trying to transfer the documents to her I had to listen to constant rude and personal remarks from this Lorraine. Luckily I had the manners to refrain from personal responses back.
AND just when you thought things couldn’t get any worse, this ignorant Jenny Martin started her histrionics, coming out huffing and puffing saying it was too noisy, then going back into her office and closing the door. Then she would wait a few minutes, and open the door again for a few minutes, and proceed with same said histrionics and finally getting extremely rude.
The biggest joke is that when I came for a booked appointment this Lorraine insisted on doing it in the centre of the big, open room with the doors wide open to the shopping mall walkway.
Immediately behind us was an empty office with a closing door but she refused to use it, saying her laptop was in this big open , space area. Hello!!!???? unplug it and plug it into the office plug. No, she had to discuss my private accounts and information with no privacy and have Jenny Martin act like she was in Fawlty Towers. This has been my intro to NAB, in what should have been a simple credit card application.
Funny thing is, I’m really left wondering WHY anyone would want to bank with them or have any account there.
After I told them both I was making a complaint about them, this Jenny Martin started throwing her weight around and telling me to leave the store!
WHERE do you find such delightful specimens to work for you NAB?
Actually it’s quite comical now if it hadn’t wasted my time, but good practise in NOT getting drawn into personal insults back.

NAB INCREASES CREDIT CARD CHARGES WEF - FROM 14TH APRIL 2025

We have a NAB Rewards/Classic Card that presently has a Monthly Card Fee of $24.00.
From the 14th April 2025, the Monthly Card Fee will increase to $35.00 per month, making the annual fee $420.00.

The NAB have advised that the Monthly Fee of $35.00, will be reversed if we spend $5000.00 or more in a statement period !!!!!!.

Their Fees keep going up, while their Service keeps going down, and branches being closed.

This is VERY DISSAPOINTING as we have been loyal customers of the bank for over 30years, this is how the NAB Rewards Loyalty.

Scammers don't trust

I'm a customer of many year and admittably Iim only a pension customer I had the worst expirence I've had. My health is poor and in need of fridge for medication and after exhausting all avenues ( embarrassingly ask charities for help but couldn't due to demands and I admire all charities for there tirelessly work they do) I thought NAB might help as I've never dishounered any overdraft etc. all I asked for was help in $499 as I have $200 and fridge is $699 and they shamed me to the point I started crying. They treated me like a second class citizen. I have a secure payment of disability pension that's locked in till my death and have that in writing. as I only have 28 months to live and they couldn't help me with a loan, overdraft or credit card for $499. I'm so embarrassed to ask and they( cell centre and bank tellers and because I'm heavily medicated and very doppy looking so they must'vel judged Nevada a drug person and treated me like a bum. I told them I've got both medical records and my doctors were willing to take the time out of there busy schedule to back me up but I'm just a pensioner that makes them little money. I've got under 3 years to live and a child abuse victim on redress scheme and that's how I felt again powerless child. I don't need anymore embarrassing encounters but they shamed me and tried palming me off on to charities as if Vincent and salvation couldn't help due to demand but a mega billion dollar company like NAB couldn't help me with $499 when I'm a long time customer with a guaranteed income. How unAustralian this is. If anyone has experienced anything like this please join my class action on the greed of our banks and if your willing to be televised on your banks treatment of you please join my cause on 0466651789 I'm Banks and the employers are accountable for the greed and carelessness the soulless treatment of its customers. I'm embarrassed to say I'm an Ozzie if these guys do this. Hell even if I died before paying $499 what's it to them and to have call centre and tellers to decide that( I'm heavily medicated because of medical condition) they seen me as a bum. I've never felt do ashamed of myself to ask for help off the very bank I've been with so long. I could pay the $499 I. I could pay it back in 4 weeks but no that'll bankrupt them is how I felt. I'm not using any bank ever and if that means I don't get my pension do be it because I'll go to the street people they would be more caring likely treat me better and I will be proud not to ask anyone again for help. Thanx NAB for making me feel like a low life and a bum.so do embarrassed you make me tell for asking for help. How do any of you sleep at night. I'm going to mention names of all the people I encounter 😂 n this matter. Shame 😞 n you NAB shame on you.