Napapijri Reviews 

Firstly, they ship from outside the UK, secondly use YODEL so the chances of getting your package on time/if at all is very slim.

I received a fleece over 2 weeks late. The fleece is super low quality. I bought an XL and it fits like a L at best. Don't get me wrong it looks great as per the pics but there is no inner lining so the wind cuts straight through it and it feels really cheap on your skin. Shocking for an "outdoor" brand.

Now I have to send it back overseas. Would not recommend it.

Don’t buy from them please, they choose the worst company to delivery (yodel) they just left my jacket in my door (when it was mandatory to take a picture with my door open), so probably someone took it and they don’t take responsibility of the por quality of the service no helpful at all with the costumer service they are the worst never in my life I will buy nothing from them, I talk with all my friend to don’t buy anything from them, please don’t do it or you will feel like a stupid like I feel if something goes wrong.

They fail to mention that none of their products are even in the UK. Courier takes forever to even pick the item up. Not clear at all

Wish I could give zero! They use Yodel for delivery and that’s the biggest problem!!

Awful company.
Do not buy from napapjiri direct, go to JD sports or another retail they sell napapjiri too
Wished I'd knew this before hand..

I am still waiting for my delivery after 9 days from the original site
Phoned and they said hmmmmm there has been a problem with my order I would have to re order....
'' Are you joking...Unbelievable! ''
I asked for a full refund as I am not willing to do this
To then be told I would have to wait 10 days at least for my refund, once it had been approved and I would receive an email no later than the end of the day..

I have had no email to even suggest I spoke to them let alone any refund issued.....

Please AVOID AVOID AVOID
save yourselves the stress

I would give no stars if possible they don't deserve the one star

Ordered with offer for Black Friday, a jacket and a sweater. Only the second arrived, first item canceled without notification. Refund not arrived yet and the jacket now is on display on the site again at full price. Customer service clueless (if you want the jacket you need to buy it now at full price). Will never buy again. Ever.

Awful customer service. Clueless on phone and email. No information, order cancelled without notice and reason.

Avoid

I wish I’d read the reviews before ordering.

You’d expect that if you made an order directly with Napapijri it would be a nice experience, however in this day and age next day / two days delivery is the norm.

I ordered a week ago and still no sign of the goods even reaching the U.K.

Now there’s a strike at Royal Mail so Yodel will probably be busier than ever.

Fingers crossed it arrives soon but they really need to pick and pack the same day of the order and get the goods to the U.K. latest two days later.

Also, select a transport company that works and delivers over the weekend.

I wanted to write a review because I read all the negative reviews and was wary of ordering but took the risk anyway and experienced everything possible, with a great service and responses.

I ordered a coat one size up from my usual sizing which was based on the size guide and another review which recommended to do so. The coat arrived within 7 days but unfortunately when it arrived it was too big.

I re-ordered the correct size and returned my first order. My re-ordered coat was delivered 9 days after order, which was still within the 7 working day timeframe Napapijri state on their website.

My refund was issued around 10 days sending my return back, which was fine and it was made clear that it could take a little while. I emailed them to confirm they had received my return before I got my refund and they confirmed quickly they had done and that it would be processed in a few days.

Just note that the 7 working day delivery timeframe is as of the point of dispatch which is clear on the website but obviously overlooked by some reviewers. This means that it could take up to 10 days in total to receive your goods from the point of ordering.

In summary, be patient, note the timeframes and get in touch with them if you have any queries or concerns. They've been very good, responded quickly and issued a refund with no quibbles.

Not sure what the fuss is about and I'd definitely recommend using them based on my experience.

A++++

Go die in a hole I ordered a napapijri coat and it is over 2 weeks now and this coat is still not come so give me a refund now or I will su u u stupid people

Just stupid people that don’t want to help you

They stole my product picture, and description on vintage items I worked hard to research. These ppl are a scam a FRAUD

Ordered shorts of them happy with product delivery come on the time they said, Iv washed them once an still look the same thanks, was worried after seeing all the bad reviews

Awful product quality and the customer afterservice refused to assist. I bought 2 pairs of the Noto shorts, one pair wore out on the backside after only a few wears and both pairs stain really badly just from normal day to day wear and are almost impossible to wash.
I also purchased a hoodie which bobbled on the arms within one wear. Dreadful quality and materials.
I contacted customer service and spent a week going round in circles repeating the information as they were so unprofessional.
No apology or offer to make good was forthcoming.
Avoid buying any Napapijri clothing anything unless you want really cheap quality products that look terrible within a couple of wears and fall apart. Don't expect anything back from the company if it goes wrong.
Never again, a truely awful brand for quality.

I bought directly from their website.
Ordered 3 items but only received 1. The other 2 were lost or stolen. They use Yodel for delivery, so either Yodel nicked 2 pieces or Napa didn't send them. Either way, a bit rubbish. I will not buy from them again.

I bought recently from Attica department stores Athens a bermuda cargo short, first time i put it on and the clasp on the side pocket went off!!! Amazingly low quality product!!! Never again

Nice clothes but appalling delivery time. Taking two weeks to deliver something that should have been 3-5 days is unacceptable in this day and age. No communication either. I’d order again but I’ll probs be on my death bed by the time they wake up and sort their s**t out…

Terrible quality with an awful website. I have tried to write quite a few review which where never approved. Insane!

Happened twice when trying to sort out why the website wasn’t letting me check out. Eventually gave up and bought elsewhere

commandé un sweat à capuche rouge homme burgee,
fin mars ,reçu à la place une paire de lunettes de soleil sans aucune valeur ,en provenance de chine !
Après maintes relances par mail ,obtenu un remboursement de 30% !
depuis cet achat sur ce site, ai déjà reçu 2 articles via amazon ,non commandés mais débités !