Napapijri Reviews 

I wish I’d read the reviews on here before ordering. First parcel lost by yodel, 2nd parcel overdue and tracking not updating. As others have stated, poor customer service. Just copied and pasted replies. Would like to comment on the quality of the goods, but I’m yet to receive any!!!

I started my journey by looking on the website for clothing for my boys 16th. I put all items in the bag then proceeded to pay and it said items out of stock but not which items. I tried for a couple of days then called their helpline. I ordered 8 items all of which customer service said was in stock. They couldn’t take an order over the phone apparently so after adding each item individually and trying to pay individually it eventually went through. They have no option to pay overnight and delivery was 5-7 days. Order placed confirmation received and delivery never moved from yodel through 10 days. Contacted customer services and they said they would investigate it. The birthday passed still no movement. Contacted customer service by phone and they said can’t do anything as someone is dealing with it. I spent over £200 and still not received. I definitely wouldn’t recommend you order on this website

I have given 1 star but not convinced it deserves even that!!
Had a wool sweater as a Christmas present (c£100) and after a couple of wears it started to deteriorate rapidly losing shape and generating unsightly little wool balls. I have complained but they have said there is no manufacturing fault and it is down to wear and tear!!! But anyone who knows me will know that I take real care of my clothes- I have some things that I am still wearing that are over 20 years old!!
Frankly poor quality product, high price tag and dreadful customer service!

I recently purchased the rainforest jacket as a valentines present for my partner. It arrived and is too small so I'm trying to refund the item. In trying to do so, I've created the return form for pickup by Friday 25/02/22. No-one has contacted us nor been by to collect the item. So, I've tried to create the refund form for 'drop-off', yet the website doesn't work!!! I've tried 3 different web browsers, still doesn't work! No-one has bothered to respond to emails so I've had to complain to customer service and now resorting to let customers know NOT TO BUY DIRECT it at all from your service!! I do not want to be told I can no longer refund the product if it exceeds the return days when it's your company holding me up!!!!!!!!! Contact me and sort it out.

Awesome customer service from Ruslana and I think Victoria back in December. Twice Yodel let me down with deliveries which just didn't turn up, but the team at napapijri sorted everything out no problem. Lovely correspondence and concern shown over my health issues. Ruslana in particular has been fantastic to deal with, bravo Napapirji customer services.

I am today on the 12th April 2022 amending my original review for the following reasons, despite the original company "Brown Bag Clothing" totally refusing to help Napapijri stepped in to help even though they were not responsible, they very kindly took control and arrange for the collection of the jacket and following inspection issued a voucher to the original purchased value so that I could replace the faulty jacket with a new one.
Despite the fault which was outside of their control they really went far beyond to remedy the situation.
Thank You for your outstanding service.

Original Post:-
On the 24th January 24 January 2021 I purchased two coats / jackets, I opened the package and tried them on and placed them in my wardrobe/ coat store.

The rainforest jacket is great and the one that has been used the most but today I decided to try the loyly quilted hooded jacket because of the extreme cold this morning, my wife pointed out the white inner material projecting from the jacket and then we discovered the fault.
I know I have had them both just over a year and there are no return options but this is a £157.00 coat that I cannot just throw in the bin so are there any options or advice on getting a repair done?
After closer inspection it's rather shocking to see just how thin and fragile the material is, both companies have been approached for advice or assistance and I was told no wecan'tt help you.

Would give this no stars if possible. Brought a coat in France (live in the UK) and didn't realise one of the zips was broken till I got home. Contacted there customer services who suggested I went back to the store and exchanged, when I explained that I couldn't as it was in a different country, they suggested that I contacted the store to see if they could help, the store never answered their phone or emails and when the customer services tried to contact then they couldn't either, this went on for about a month. Then they suggested I pay to have the coat sent back with a note and see if anything happened then, when I said I wouldn't do that they said they'd try for a partial refund at this point I was handed over to another customer service person who started the whole process again. Half way through though they simply stopped replying, this level of customer service is outrageous and considering how expensive their clothing is I would expect good customer service and good quality clothing and I got neither of these things will never buy from them again, terrible company!

Bought two hats on 22nd Nov. Yodel did not deliver. Napapijri not interested in helping. Told something different each time. Ignored last email. Eventually two months later got refund after having to sign declaration form saying I had not received even though Yodel said they hadn't delivered.
Emails kept saying have a nice day etc etc but not listening to customers frustration etc. Wouldn't be suprised if not automated replies.
I would never buy from this Company again. Not interested in the customer when a problem arises. Had my money for over two months and no apology.

Nice products, I've bought a t-shirt, a few shirts. But customer service is awful. I emailed them to ask them when does their sale end, and they told me it ended that night, midnight. So I bought a shirt that I wasn't planning on getting for another 2-3 weeks; but seeing as it was a 40% sale ending in a few hours, I thought I'd act quick.

Well, I wake up the next day, and it's no longer a 40% sale. It's a 50% sale. I felt a bit ripped off. Granted, I feel like I got the shirt on a good deal anyway, but they would have been fully aware of the sale that was starting mere hours from our conversation. I would've appreciated "If you can wait until tomorrow to place an order, that item will be part of our 50% sale".

There's also a contact option to inquire about re-stocking items. When I emailed them to ask when a particular size of a shirt I liked was going to be in-stock, I got the reply "We don't know when we're getting re-stocks on our items, but be sure to check out our other great items". These customer service agents need to be replaced/retrained.

Also, deliveries are very slow. I don't understand how a company that ships from within UK takes 10+ days to ship an item. Do they order the stock from Italy for each individual purchase?

I was supposed to have my return collected on the 31st December and this never happened. A member of the customer service team then contacted me on 3rd January to apologise and arrange a collection for my return on the 5th January from my home. The courier then arrived at my BILLING address not the address requested for the parcel pick up. I have since submitted a ticket to have this look at once again but have heard no feedback. This company has my money and I would like it back

I can’t understand all the negative reviews! Maybe it’s just that when things go well people don’t bother to leave a review...so I will.

I’ve ordered from them 5 times over the last 12 months and never had a reason to complain about the service. I had to return a jumper that had a defect, that was done quickly and easily. I went to order it again but my discount code had expired, I contacted their customer service and they gave me another code straight away so that I could get the jumper at the same price as before.

I ordered two sweatshirts last Sunday 26th December and even though Monday and Tuesday were bank holidays, I still received them today Friday 31st Dec, Yodel even gave me a 2 hour time slot for delivery!!!

I’ve found the items I’ve ordered are great quality, great sizing (use their online tool), value for money and for me the service has always been very good.

I will 100% use them again.

Ordered a coat before Christmas never arrived but you cannot cancel an order so they can keep your money for longer I did get the most insincere and insulting response from them yesterday, and trying to return while not impossible they don't make it easy. I'd avoid this company at all cost as they seem to like taking your money but don't seem keen in fulfilling their side of the contract in supplying your goods, or providing even adequate customer service

I ordered a product as a Christmas gift on the 28th November and I am still yet to receive the item over 3 weeks later - estimated delivery date was suppose to be 8th December. They don't respond to social media messages nor emails and on the rare occasion I do get a response they direct me to the delivery company yodel (who by the way are just as useless). They have been super unhelpful in sourcing my product and cannot confirm where it is and also not offered me a refund for my item. I would not advise buying from their website, especially if you desire your goods for a certain time! I personally find it upsetting that a brand can be so ignorant, I even explained I was ok with the delay as long it was pre Christmas, again no response or update from either the company or the delivery company. They proper leave you in the dark regarding your orders.

Don't buy from them anything!!! Scammers, liars and amateurs!!! Was waiting for the jumper 4 weeks... D
Never arrived...

I purchased a rainforest jacket on Black Friday. A week and a half later it arrived. I was happy with the jacket until I noticed that the patches had not been stitched on fully and had started to come off and some stitching had started to come apart on the sleeve. I straight away emailed their customer service team. 4 days later….no reply. I called their number to speak to a man who was less than helpful and basically said “return the jacket to get a refund and then place another order for a new jacket at full price” in which I explained that that’s not how warranty works. I then i asked to speak to someone more senior and was told “no point as they’ll say the same thing”. After back and forth emails the current status is; return the jacket for a refund, place a new order at full price and then hope that they refund the different for the sale price. Shocked and safe to say that if this isn’t rectified I’ll be taking this further to make sure that they understand the term “warranty”

Ordered during the Black Friday promotion, never received the coat. Probably Yodels fault unsurprisingly, but it's not like the Customer Service fiasco afterwards is any help what so ever to rectify the situation. Multiple calls placed got false promises of contact back and hung up on. Lambasting on Twitter worked, but is a lengthy process. Allegedly, a refund is on the way. If that isn't forthcoming, will be reporting to my payment provider for fraud. If this does get past their editorial process, don't stand for this poorer service. UK buyers; Citizens Advice, Consumer Protection Act 2015, or if you have not the patience. Report as fraud after a good faith go with Customer Service, also Action Fraud. If we allow poor service, it will continue at these prices.

Placed order 3 weeks ago and still never received parcel. Said i could get a refund which i don't want as parcels are for Christmas, plus items now up, seems to be happening a lot with this company. Phoned customer service multiple times and not very helpful at all. Sick fed up chasing it.

I purchased a jacket for my sons Christmas on 26th November (Black Friday) the sale price was £99 - RRP £140. I received an email to say the item had been shipped however over 2 weeks later and I still don’t have the item. They have said I can get a refund and place orders again however jacket has increased in price. Absolutely disgusting way to treat customers.

Never order from this abysmal company!
On black friday I placed an order totaling £550 (RRP £1300), 3 weeks later and no goods delivered.
I was told my only option was to re-order the products at full price (£1300) with no guarantee of delivery or of a refund. so £1850 down with no goods? I don't think so!
Appalling customer service and delivery company (Yodel) - Christmas presents missing and no refunds - Avoid this company at all costs

Delivery by Yodel abysmal. Ordered 28.11, wanted for a birthday gift for Saturday gone. Parcel still not arrived despite delivery stating was yesterday and tracking says its been in yodel warehouse for last few days. Really disappointing experience and wont but direct from Napapijri again due to this.