Napiers the Herbalists Reviews 

4,594
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,025 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and high quality, often noting how well they work and deliver results. Many appreciate the natural ingredients and the pleasant experience of using them. The delivery service is frequently highlighted as quick, prompt, and well-packaged, ensuring items arrive safely. People also commend the excellent overall service and easy ordering process. However, some customers noted occasional delivery issues, including longer times, lack of tracking, or damaged items. A few also found certain products ineffective or reported adverse reactions.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting them as effective, carefully made, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of deliveries,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as effective, carefully... See more

Order

People report positive experiences with order, highlighting the ease and straightforwardness of the ordering... See more

Service

Customers consistently note positive experiences with service, often describing it as wonderful, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found these products at the shop in Edinburgh. Goodnight blend is gentle but effective on my chronic insomnia. Scottish Speedwell day cream is not a heavy cream so it does not weigh on my skin, an... See more

Rated 5 out of 5 stars

I have been purchasing from napiers for a few years now as I have found some amazing products that are now staples in my beauty and health care regime that I couldn't be without. Delivery is always su... See more

Company replied

Rated 5 out of 5 stars

I found Napiers quite by accident but I'm so glad I did. I've been using their ginger body wash - it lathers, you don't need much & the scent is gentle, detox body oil - gentle smell, silky oil &... See more

Company replied

Rated 5 out of 5 stars

As always completely reliable, all my herbal remedies shipped promptly & carefully packaged. I've been using Napiers for 8+ years & they've always provided excellent service. It's also one of my first... See more

Company replied


Company details

  1. #19 of 70 best companies in Wellness centre
  2. #37 of 234 best companies in Fitness and nutrition
  3. #37 of 252 best companies in Health and beauty shop
  4. #6 of 20 best companies in Herbalist
  5. #44 of 276 best companies in Vitamin & Supplements Shop

About Napiers the Herbalists

Written by the company

Napiers

Napiers The Herbalists

A Trust Kept Since 1860

Founded in 1860 by Duncan Napier, a Victorian herbalist with a passion for the healing power of plants, Napiers The Herbalists began as a single herbal remedy shop in Edinburgh has grown into a trusted name in natural healthcare.

Napiers

Since then, Napiers has been trusted by generations to provide natural therapeutic skincare, herbal supplements, teas, remedies and more. Our products combine centuries of herbal wisdom with modern research to deliver safe, effective solutions for your health and well-being.

Our herbal clinic and dispensary provides consultations both in-person and online. From personalised tinctures to tailored supplement recommendations, we support a wide range of health concerns with care and expertise. Each remedy is crafted with the same dedication that has defined us for over a century.

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Napiers the Herbalists

Written by the company

We care about your health

Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(4,594)

952 reviews in the last 12 months

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Rated 5 out of 5 stars
Napiers the Herbalists logo

Reply from Napiers the Herbalists

Hi there,

Thank you. Prompt and well packed is always what we're going for. We appreciate the review.

All the best,
Arjun
Napiers Customer Service Team

Rated 4 out of 5 stars

Fast delievery service

Fast delievery service
Have not used the product yet so cannot comment on how it is.

22 May 2026
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Reply from Napiers the Herbalists

Hi there,

Really glad the delivery was fast. Hope the product works well for you when you get started on it. Thank you for the review.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Very pleased with my purchase, and discovering Napiers the Herbalists at the same time!

After running out of my cow milk skin cream I decided to try Napiers Goat Milk and Starflower Dry Skin Cream. Was of a much thicker consistency but it absorbed well and I felt it was protective as well as hydrating.

12 June 2026
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Reply from Napiers the Herbalists

Hi Singhy,

Really glad the goat milk and starflower cream has been a good discovery. The thicker consistency does take a moment to get used to but it's a popular one for exactly the reasons you describe. Hope you continue to enjoy it.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Great products

11 March 2026
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Reply from Napiers the Herbalists

Hi Aisling,

Thank you. Really glad the products have been good. We appreciate the review.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Very good

The item arrived without delay and in good condition - the packaging had no plastic or polystyrene - the price was better than the previous supplier and is effective.

12 June 2026
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Reply from Napiers the Herbalists

Hi Luisa,

Really glad it arrived quickly, in good condition and without any plastic or polystyrene. Good to know it's also been better value than your previous supplier. Thank you for the review.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

So simple to order

So simple to order, delivery quick and packaged well
An absolutely amazing product and is a life changer as far as I’m concerned. Better than diluted Eyebright tincture even. Will be advertising it for you. Thank you

11 June 2026
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Reply from Napiers the Herbalists

Hi Susan,

Thank you. Simple, quick and well packaged is exactly what we aim for. We appreciate the review.

All the best,
Arjun
Napiers Customer Service Team

Rated 4 out of 5 stars

Simple to order and despatched…

Simple to order and despatched promptly. Very happy with the service.

11 June 2026
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Reply from Napiers the Herbalists

Hi Julia,

Really glad the ordering and dispatch have both been smooth. Thank you for the review.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Lovely Wild Yam Skin cream

My 2nd order, I absolutely LOVE the Wild Yam skin cream. I use it as a daily face moisturiser & it leaves my skin so soft. It’s so much better than my previous product which was Neals Yard Frankincense cream. A fantastic service with swift delivery. Highly recommended *****

10 June 2026
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Reply from Napiers the Herbalists

Hi there,

On your second order and loving it is great to hear. Really glad the wild yam cream has been working so well as a daily moisturiser. Thank you for the kind words and the recommendation.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

AMAZING magnesium cream for sleep and…

AMAZING magnesium cream for sleep and relieving achy muscles

9 June 2026
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Reply from Napiers the Herbalists

Hi Beth,

Really glad the magnesium cream has been helping with both sleep and muscle recovery. Two very good reasons to keep it in the routine. Thank you for the review.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Miracle Cream for Mature skin

Having purchase my third Frankincense Night Cream I just love this product, this is my beauty secret, although people always get my age wrong I put it down too use the night cream, religiously every night even when I'm too tired I will not miss my night routine, Thank you Napiers for creating a fantastic product

14 June 2026
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Reply from Napiers the Herbalists

Hi Susan,

On your third jar and people still getting your age wrong! that's quite an endorsement for the frankincense night cream! Thank you for such a lovely review and for sharing your secret with us.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Plants

Plants look nice and well packed.

10 June 2026
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Reply from Napiers the Herbalists

Hi there,

Really glad the plants arrived looking good and well packed. Thank you for the review.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Everything delivered promptly

Everything delivered promptly. Always been happy with Napier's service and products

20 May 2026
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Reply from Napiers the Herbalists

Hi Alan,

Really glad the service and products have been consistently good for you. Thank you for coming back and for the kind words.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

I buy Yam cream

I buy Yam cream, and moisturiser from Napiers and they are both really good products.
Yam helps with my hormone balance and the moisturiser smoothes it my skin.
I've also had the magnesium spray.
A brilliant service, highly recommend

9 June 2026
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Reply from Napiers the Herbalists

Hi Alan,

Really glad the service and products have been consistently good for you. Thank you for coming back and for the kind words.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Napiers has a large range of good value…

Napiers has a large range of good value and good quality products and always sends orders promptly.

19 May 2026
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Reply from Napiers the Herbalists

Hi Stephanie,

Thank you. Good value, good quality and reliable dispatch is a solid combination. We appreciate the review.

All the best,
Arjun
Napiers Customer Service Team

Rated 1 out of 5 stars

The product was not for me

The product was not for me . It did not help
I do think the postage is too much for such a small item

19 May 2026
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Reply from Napiers the Herbalists

Hi Mags,

Sorry to hear the product wasn't right for you. That's always disappointing. Your point about postage costs on smaller items is noted and we appreciate you sharing it. Please do reply to us if you'd like us to offer guidance on other products which may work better and we'd be happy to help.

All the best,
Arjun
Napiers Customer Service Team

Rated 1 out of 5 stars

Fast delivery but very disappointed…

Fast delivery but very disappointed they don’t have an adequate refund policy. The tincture I tried made me horribly sick. Only offer 10% next order.

9 June 2026
Unprompted review
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Reply from Napiers the Herbalists

Hi Pip,

I am so sorry to hear that the tincture made you sick. This is not our usual refund policy so I am surprised to hear of your experience.

We would love to resolve this issue and help you to find something that may suit you better. Unfortunately I can't find an associated order to your name. Please do contact us via advice@napiers.net and we will be able to help you there.

Best wishes,
Arjun

Rated 5 out of 5 stars

Enduring quality

What strikes me is the quality of these products which have endured. I am hooked and will continue purchasing these pure and effective products.

6 May 2026
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Reply from Napiers the Herbalists

#NP245788

Rated 5 out of 5 stars

Effective Skincare

Quick delivery of high quality products which I am loving. Might seem a bit pricey but you really get what you are aiming for with this skincare range - many thanks

18 May 2026
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Reply from Napiers the Herbalists

Hi Jenny,

Really glad the skincare has been delivering results. Your point about price is fair and honestly, with natural ingredients and careful formulation, there's a lot that goes into it. Good to hear it's been worth it for you.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

The rescue balm is lovely and soothing…

The rescue balm is lovely and soothing my sore eyelids. It's early days (only been using 6 days) but can see and feel the difference.

8 June 2026
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Reply from Napiers the Herbalists

Hi Sheila,

Six days and already feeling and seeing a difference is a good sign. Really glad the rescue balm has been soothing. Hope it continues to improve.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Very high quality products and service

Very high quality products and service. Excellent product spec options. Would very much appreciate glass rather than plastic bottles for the tinctures.

2 June 2026
Unprompted review
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Reply from Napiers the Herbalists

Hi there,

Really glad the products and service have been to a high standard. The feedback on glass bottles for tinctures is noted and genuinely appreciated. It's something we take seriously and we'll make sure it's passed on.

All the best,
Arjun
Napiers Customer Service Team

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