Nasagroup Reviews 

260
TrustScore 4.5 out of 5

4.5

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Rated 2 out of 5 stars

Mixed results so far, Plus sides, quick speedy payments. Once you get to speak to the right person easy to deal with and very helpful. Negative points, over complicated payslips Setting up my in... See more

Company replied

Rated 5 out of 5 stars

I have used NASA Umbrella on and off since 2017, the quality of the service has been consistently high since 2017. The 'off' times are when I am working in a permanent role. Payroll always a... See more

Company replied

Rated 5 out of 5 stars

First time working through an Umbrella Company and nearly 3 years later, I couldn't be happier with NASA Group! I was a little worried as how it would be but had nothing but a Great Service from the T... See more

Company replied

Rated 5 out of 5 stars

It's now six months since I left another umbrella company after suffering problems. I can honestly say NASA have been great, from enrollment to easy SIPP deductions, payroll depth helpfull too. O... See more

Company replied

Company details

  1. Payroll Service Provider

Information provided by various external sources

Nasa Group specialise in contractor payroll solutions, offering Limited Company, PAYE Umbrella Company, CIS Self-Employed, PAYE Payroll Bureau. 0117 929 7683


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

260 reviews

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4.5

All reviews

(260)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommend Nasa

Nasa and its team provide an efficient and professional service.

15 March 2023
Unprompted review
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Reply from Nasagroup

Hi Arman,

Thank you for the great feedback, really appreciated!
Jamie

Rated 5 out of 5 stars

I made the right choice of umbrella company.

I was reluctant to go down the umbrella route but, after 33 years of contracting through a limited company, the IR35 monster finally cornered me in 2021. Being given no choice by my client, I had to commit permicide and become an employee of an umbrella company. Having had quotations from several, I chose NASA because of their convincing and knowledgeable answers to my questions. After working with them for the past 20 months, I honestly cannot fault them. Payments are always accurate and timely, pension deductions handled efficiently and any queries answered fully and promptly.

30 November 2022
Unprompted review
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Reply from Nasagroup

Hi Porky,

Permicide - haha, love it!

Thank you so much for the kind feedback, super great to hear. Thanks for giving us the chance, I'll be sure to let the team know.
Jamie

Rated 5 out of 5 stars

Outstanding Service

My first time contracting and I had read mixed reviews on Nasa however I have found their service to be outstanding across the board - sales, customer service & pensions team. I would highly recommend. All queries answered quickly, paid correctly and on time.

28 February 2023
Unprompted review
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Reply from Nasagroup

Hi Catherine,
Thank you for providing us with this lovely feedback, really appreciated!! I'll be sure to let the team know!
Jamie

Rated 5 out of 5 stars

Satisfied Customer with Nasa Group

I have been with Nasa for nearly 3 years. Professional, caring, understanding not to forget very patience. For any new or established Limited company, I would recommended Nasa as your accountant. At first, I was little bit apprehensive and doubt that I was moved from another accountancy firm to Nasa but they proved me wrong.. they are so articulate and will go a mile ahead in order to explain how accountancy world run especially for a new limited company like me 3 years ago. Thank you again Nasa.

11 February 2023
Unprompted review
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Reply from Nasagroup

Hi Sarah,
Thank you for the great feedback, this is fantastic to hear!
I've passed the kind words onto Jason too!
Jamie

Rated 5 out of 5 stars

Professional and helpful umbrella payroll service

Very professional and helpful umbrella payroll service. It was straightforward to set up the umbrella company and any queries are dealt with efficiently and effectively.

8 February 2023
Unprompted review
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Reply from Nasagroup

Hi Adrian,

Great to hear, thanks for taking the time to leave us feedback it's really appreciated!
All the best.
Jamie

Rated 1 out of 5 stars

Seriously slow to respond to emails

Seriously slow to respond to emails. On average I'd say it takes 2 - 3 emails over a week to get a response. I'd go to one of the other umbrellas that are around.

27 January 2023
Unprompted review
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Reply from Nasagroup

Hi Benjipie,

Really sorry to hear this, we should responding to queries much faster than you've mentioned.

I would be more than happy to look into this, would you be able to please email me directly, I will then be able to look into your account to see what's happened and what should have been actioned.

Thanks
Jamie
jamie.springwald@nasagroup.co.uk

Rated 5 out of 5 stars

NASA Great Accountants and Umbrella company

I have been witH Nasa from either an Umbrella or as my accountants for many years. I have always found them fantastic.

I use them for both sides of the IR35 coin and the service I get it fantastic. Would recommend them highly as Accountants for Limited companies, AND as an umbrella company

4 January 2023
Unprompted review
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Reply from Nasagroup

Hi Peter,

Thank you for the lovely feedback. Great to hear that on both companies.

If you ever have any queries please do not hesitate to get in touch.
Thanks
Jamie

Rated 5 out of 5 stars

I have had the best support from all

I have had the best support from all the account managers at NASA especially Jason Peach. There is nothing that is too much trouble for Jason and even the previous account managers. Fantastic! Really looking forward to the new year and beyond.

20 December 2022
Unprompted review
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Reply from Nasagroup

Hi Giusto,

Thank you for the great feedback, really nice to hear!

I've shared the message with Jason and he's really appreciative of your kind words.
Thanks
Jamie

Rated 1 out of 5 stars

Seriously considering moving away from the company.

I've been using this umbrella company since April. It was okay for the first few months; they made a couple of mistakes, but they rectified them when I called them about it. Their service has been going downhill for the last one and a half months. I always submit my supporting documents on Sundays, so they have six days to sort out my tax-free expenses, but when I call them about it, they either block my number for a day or put me on hold indefinitely. Even if the call does go through, the staff that answers makes the excuse that they are understaffed and can't do their jobs properly because of it.

16 December 2022
Unprompted review
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Reply from Nasagroup

Hi Sathees,

Thank you for your review.

Please let me assure you that we would not block your number. We're currently experiencing a high volume of calls which can cause the phone lines to not ring as all of our team members may be on the phone at time of calling. Apologies for this.

Unfortunately we have recently experienced a wave of sicknesses through our office which has caused a bit of a shortage with our staff members however we do still care about getting things right.

The experience you've had with Nasa Umbrella doesn't sound good, especially recently and I would like to hear more about this to get this resolved as we pride ourselves on offering a good, reliable service. I'm sorry to hear this.

If you are happy to share more information with me please do send me an email - jamie.springwald@nasagroup.co.uk. I will take a look as soon as possible.
Thanks
Jamie

Rated 5 out of 5 stars

First umbrella company i have used…

First umbrella company i have used inside IR35 and no complaints. Payments clearly shown and on time into my account.

Very helpful and easy to deal with, setup my chosen SIPP with ease and even claimed my expense for professional registration fees back which was great help to me.

29 November 2022
Unprompted review
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Reply from Nasagroup

Hi Jay,

Glad to hear this, great to hear. Thanks for taking the time to leave a review.
Jamie

Rated 5 out of 5 stars

great so far

I have run through on-boarding with NASA and they have been great so far. Just wanted to write a review as there are loads of awful contractor umbrella companies out there and it was stressing me out trying to pick one.
Really glad i've gone with Nasa - based on reviews from contractorUK forum comments.
I've got a personal rep helping and always get a response same day

10 November 2022
Unprompted review
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Reply from Nasagroup

Hi James,

This is great to hear, thanks for the kind feedback, much appreciated.
Jamie

Rated 5 out of 5 stars

Good services that are well executed

I have used Nasa for over 5 years now and never had any issues. The company is proactive around matters that need to be processed and I’ve always found the service to be great.
I would highly recommend.

8 November 2022
Unprompted review
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Reply from Nasagroup

Hi Jenni,

Thank you for the kind feedback and for sticking with our services for so long! Really appreciated.
Jamie

Rated 5 out of 5 stars

Excellent service

Excellent service, paying wages always on time. Thank you!

28 October 2022
Unprompted review
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Reply from Nasagroup

Hi Ilina,

Thanks for the great feedback, much appreciated!
Jamie

Rated 5 out of 5 stars

Good communicators.

Easy to communicate with, pleasant staff to deal with any queries or concerns. Overall, no problems. Many thanks.

15 September 2022
Unprompted review
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Reply from Nasagroup

Hi Rosemary,

Thanks for the lovely feedback, I'll be sure to let the team know.

All the best.
Thanks
Jamie

Rated 5 out of 5 stars

A great company to work with

A great company to work with, easy to understand systems, helpful staff, good value effortless.

6 July 2022
Unprompted review
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Reply from Nasagroup

Hi Mike,

Thanks for the great feedback, really appreciated!

Hope everything goes well.
Thanks
Jamie

Rated 1 out of 5 stars

Awful company - avoid!!!!

Awful company, I've been with them for 5 months and the last 3 months they've cocked up my payroll so I have to call and complain to get them to fix it. They're no cheaper than anyone else. I'm leaving as soon as I can and I'd advise you to steer clear.

3 September 2022
Unprompted review
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Reply from Nasagroup

Hi Dave,

Really sorry to hear this. I'd like to investigate - could you please contact me with what has happened over the last 3 months, I will take a look as soon as possible - jamie.springwald@nasagroup.co.uk.

Thanks
Jamie

Rated 5 out of 5 stars

Highly recommended.

Highly recommended.

I've been using Nasa for payroll for the last 2 years.
Very Professional, always get paid on time. Wouldn't hesitate to use them again if i needed to.

5 August 2022
Unprompted review
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Reply from Nasagroup

Hi Shaun,

This is really great to hear, thanks for sharing this with us. Hope everything goes well!
Thanks
Jamie

Rated 5 out of 5 stars

Excellent Umbrella Company

As a contractor in the defence industry I worked with Nasa Umbrella for over five years and found them extremely helpful and professional throughout, I would strongly recommend them.

26 July 2022
Unprompted review
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Reply from Nasagroup

Hi Andrew,

Really nice to hear this, thanks for taking the time to leave us a review! Hope everything goes well in your next venture.
Thanks
Jamie

Rated 5 out of 5 stars

Perfect-nice people as well!

Faultless; have been with them well over 2 years and any issues or complexities in tax, NI or pension, have always been dealt with swiftly and competently; v nice people on their staff as well. Always pay well on time and correctly - I guess that's most important!

19 July 2022
Unprompted review
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Reply from Nasagroup

Hi Selous,

Thank you for the great feedback, really nice to hear. I'll be sure to let the team know! Hope everything goes well for you.
Thanks
Jamie

Rated 1 out of 5 stars

The worst expeience i have had is with…

The worst expeience i have had is with this Umberlla company who have never paid me on time. Had to take day off work to get my payment on the same day for a whole month. Never recommend to anyone again.

11 July 2022
Unprompted review
Nasagroup logo

Reply from Nasagroup

Hi Abdul,

Thanks for your feedback, not great to hear this at all! Sorry to hear this. I would be happy to take a look into your account on this end to see what went wrong.

If you could kindly provide me with feedback at jamie.springwald@nasagroup.co.uk I can take a look as soon as possible.
Thanks
Jamie

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