Nasagroup Reviews 

Excellent service from Nasa that processed my information for work quickly. I was paid on time from various assignments and would recommend using them again.

Recently I worked via NASA umbrella and they provide a friendly, reliable, and professional service. You can trust NASA.
Thanks

If I could give zero stars I would/ My first experience of an umbrella and this company is awful. Pay slips wrong every month with weeks of pay missing. The customer service is no good as they either are slow responding to emails or ignore them.

This the worst umbrella company’s take your money and never pay your expenses all I want is work and get my expenses back but this company has pushed me to led money of family and friends save your self the hassle and go somewhere else you’ll be mentally and financially better off
Thanks for your reply but I was right as you are now some of my expenses and waiting for the rest your service is still not acceptable by far.

I had used this company previously for the umbrella service which were relatively cheap and efficient at the time and was pursuaded to transfer to the Ltd - accountancy service which was really poor and expensive. Years after I stopped using the Ltd company service I kept getting requests for self assessment from the HMRC as NASA failed to complete the winding up of my company properly. I ended up having to do it myself even though I'd already paid for NASA accountants to do it.
Last year I decided to return to consultancy work and asked them to handle the invoicing via the NASA Umbrella service as I did not want to use their Ltd service again. We agreed their fee and what the deductions would be and I priced my service to the client accordingly. At the same time I also did some work via an agency which was also paid via NASA umbrella. The deductions for agency paid work would be different as they also included the apprentice levy etc.
For some strange reason, even though I have not used an agency for the consultancy work NASA have also charged me the apprentice levy for the consultancy work as well - when asked why all the extra charges I was met with a blank response that everything that uses their service is inside IR35 and so the apprentice levy applies. This was never included in the illustration that they gave me when I engaged them for the consultancy portion of my work and it will be interesting to understand which agency they will allocate the apprentiship levy against when they submit it to the HMRC.
They appear to not value their customers (those of us who go out and earn the fees that they take) anymore and so I have left them and will never recommend them again. It is noticeable that the service has declined markedly - not just in terms of charging errors but also the fact that I have had to chase clients myself for payment or remind them to invoice clients long after timesheets have been submitted.
POOR SERVICE - Avoid.

I have to state that the apprenticeship levy did not form part of the NASA projection for the consultancy activity. It was only provided for the work carried out via an agency which was within IR35.

A stress free service provided by competent, understated and helpful people

I have been with Nasa for over 13 years. They are very professional. David lake is a star.

Do not use

as 6 months they cannot get anything correct I have not had one month where I haven’t had to chase them to do what there payed for every month I come here write a review and take it down hoping they will do what they say they will avoid at all costs do not use them unless you want to spend your working days dealing with them instead of doing what your payed to do .

Brilliant umbrella company with very friendly and helpful staff. I would highly recommend using NASA

I had an excellent experience using NASA as an Umbrella company. Set-up and payroll ran seamlessly and the help they provided with pension contributions was particularly good.

I have used NASA for a number of contracts and they’ve always been very helpful and proactive with prompt responses to questions about contracts and HMRC and no issues with payments. Recently I changed from Umbrella to Ltd using the NASA hybrid service and the transition was excellent, very smooth from start to finish especially when explaining to me all the changes in HMRC policies and procedures since I last used a Ltd company. Many thanks to Amber Milkins and Debbie Bryson for all their help and happy to recommend.

Great service, Reliable and quick turn around on the services. Thanks Nasa team.

Nasa paid my wages when i was working for an agency

Absolutely spot on every time, brilliant service and very helpful with any queries or changes regarding holiday pay

thank you Carl Mitchell

Efficient, no hassle and always very professional in their dealings with queries.

Nasa group team were very helpful and friendly.

Great service, payments always on time, excellent support as and when required

I've used several UK umbrella companies, and by far, Nasa has been my best experience. The costs are very low, the service is excellent, and they know what they're doing. Not one single SMH (smack my head) moment in a year. How many people can say that about their own HR department? If I had an issue with a pay run, they were working after hours to sort things with the employer. I'd gladly refer any of my colleagues.

Worst company to deal with
Very bad experience with these lot
Avoid if you don’t want the hassle and headache

DO NOT USE THIS COMPANY

I registered with this company for a contract as they were one of the agency's preferred umbrella companies;

Nothing untoward until it was time for payment. Firstly they stated that I had missed the cut off date for payment that week and that my payment would now go on the next weeks pay run.

OK cool, not ideal but hey.

The following Friday I check my account after 1pm as directed by their office voicemail, no payment. I ring their office after 3pm to enquire about the payment. I am told that they will investigate and get back to me.

No one does,

Monday morning I ring and ask where the payment is, again told they will investigate. I inform them that I will ring back in an hour.

Meanwhile I call the agency and they inform me that they only received a signed contract from Nasa Group that morning,

Call nasa again, same result: they'll investigate.

After some further phone calls to them, they inform me that the directors have agreed to pay me by close of business.

Guess what? It's 18.00 and I ain't been paid.

Absolute rubbish company.

edit: Rang them again this morning and was met with we need to look into this (same person I spoke to yesterday). What is there to look into, I was lied to about getting paid yesterday.

Another update: They have still not paid me, despite them saying that they would.

It's funny that they only reply to favourable reviews and do not address adverse ones. Strange that.

Thoroughly unprofessional company.

PLEASE DO NOT USE THIS COMPANY, EVER

Probably the worst i have ever come across. From the passive operatives to the VERY rude Manager Jamie who actually told me i was moaning over the phone because i questioned their methods. He then tried to be smart (failed miserably) when he said i could send my complaint emails to himself even though the email was about how he dealt with my complaint!!!! All i wanted to know was when i would be paid and they ended up playing around and passing me from pillar to post. To date not even a simple apology about how badly they treated my enquire and complaint. I was actually told by the finance director to go elsewhere if i was unhappy!!!! Minus 1 star!!!!!

Great umbrella co, concise advice, clear concise communication and readily available and friendly customer service.