Malcolm was excellent, very thorough and patient, great attention to detail and genuine and empathetic. Everything that you would want in this scenario. Very impressed and they take their time and mak... See more
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What can I say about the young lady on the phone? Absolutely brilliant went through everything with Me and I could not fault her very very professional she could not do no more for me. She was helpful... See more
I am at the inital stage of consulting NAH and so far the service has truly been great. I value good customer service and they have been warm,courteous, helpful and clearly professional.They care ab... See more
The call handlers were very helpful and explained the process very clearly. They understood the information I gave them and they connected me to an agent who will take it from there. The customer... See more
Company details
- #90 of 156 best companies in Legal Services
About National Accident Helpline
Written by the company
National Accident Helpline is the UK's leading provider of personal injury advice, services, and support.
Our customers benefit from a no win no fee arrangement, taking the risk out of making a claim. This means you don’t pay anything if you lose your case.
We believe that if you've had an injury and it feels wrong, it probably is - and we're committed to getting you the best possible support to help make it right.
Over the last 28 years, we’ve helped hundreds of people each day who've been injured in accidents that were not their fault.
If you would like to talk to one of our team, call us today on 0800 678 1124 or request a call back.
How much can I claim for?
Try our compensation calculator: with 28 years of accident claims know-how, we'll estimate the potential value of your personal injury claim.
Try our compensation calculator
What’s the claiming process?
Our friendly legally trained advisors can let you know whether they think you have a claim today. We’ll put you in touch with an expert solicitor on the same call, so you can focus on your recovery.
Start your claim
At National Accident Helpline, we help people get their lives back on track following a personal injury.
We’re here to make it right.
Call me back
National-Accident-Helpline.co.uk Details
Written by the company
No Win No Fee Guarantee
A risk free approach to compensation
National Accident Helpline's No Win No Fee means that there are no upfront costs to pay. It means that if your claim does not win, you pay nothing - it's as simple as that.
Speak to our advisors today to find out how we can help you get your life back on track.
Speak to our advisors today to find out how we can help you get your life back on track.
Contact info
United Kingdom
- 0800 678 1124
- www.national-accident-helpline.co.uk
4.7
Excellent
27k reviews
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The saff was kind
10 August 2026
Very helpful and polite on the phone…
Very helpful and polite on the phone ..made me feel at ease
10 August 2026
Great Service
Very professional handling of my details and the way the questioning was conducted.
10 August 2026
The woman on call she was very polite…
The woman on call she was very polite and u derstanding
10 August 2026
Attentive and professional from the start.
From the beginning of the conversation, they were sympathetic, attentive, professional and obviously knowledgable. It was easy to supply the information needed for them to decide on the next steps after what was an unpleasant accident.
7 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Did not call at specified time./
Not Satisfied At All.
Did not call at specified time./
Effort made to sit in the park as not safe to give personal details at home. A uniformed park attendant was abusive and did not want his photo taken, he literally ran away from me. Both were surprised that a legal team were on my line. Almost very sorry for disturbing me./
The national company could be clearly commenting "Oh that's dead" and advised to go to Citizen Advice for further support. Not satisfactory at all. I have a very scheduled life
This was an inconvenience following the first call who commented I would qualify for compensation following a grotesque injury that should never have happened.
So much for legal representation when you actually need it. A HMO next door must have given the group a negative MA.
Having to take delivery of a washing machine this AM that was the saving grace of the day.
I have a lot of work set for the future and hope I can complete my goals as my injuries have been a bit problematic/Not the end of life.
"Alex" was not very professional at all and mumbled his last mouth full to terminate the call. Sorry Alex, hope you can remove my number as I don't want a ring of calls from others who may or may not be in your groups of NAL.
Alex Needs Training.
7 August 2026
Unprompted review
Reply from National Accident Helpline
Hi there,
Thank you for taking the time to share your valuable feedback. We’re sorry to hear that you were dissatisfied with the service you received from us.
Our high customer service standards are important to us, so we will be looking into this further. To enable us to do so, we would be grateful if you could please drop an email to feedback@nahl.co.uk with further detail.
Many thanks,
The Customer Service Team at National Accident Helpline
Everything they asked was dealt with…
Everything they asked was dealt with straight away.
7 August 2026
Was put through to a solicitor straight…
Was put through to a solicitor straight away, for everything rolling thank you
7 August 2026
The staff was really nice and…
The staff was really nice and understanding, helped me with every step
5 August 2026
Excellent customer service
We spoke to Julie & David from the company . Both were exeptionaly helpful.
They explained the process & answered all questions fully to my elderly mum . We werent rushed in any way .They listened and showed compassion . I hope the rest of the process follows on as easy as it did today.
6 August 2026
Nice and easy
6 August 2026
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