Malcolm was excellent, very thorough and patient, great attention to detail and genuine and empathetic. Everything that you would want in this scenario. Very impressed and they take their time and mak... See more
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Reviews shaping this summary
What can I say about the young lady on the phone? Absolutely brilliant went through everything with Me and I could not fault her very very professional she could not do no more for me. She was helpful... See more
I am at the inital stage of consulting NAH and so far the service has truly been great. I value good customer service and they have been warm,courteous, helpful and clearly professional.They care ab... See more
The call handlers were very helpful and explained the process very clearly. They understood the information I gave them and they connected me to an agent who will take it from there. The customer... See more
Company details
- #90 of 156 best companies in Legal Services
About National Accident Helpline
Written by the company
National Accident Helpline is the UK's leading provider of personal injury advice, services, and support.
Our customers benefit from a no win no fee arrangement, taking the risk out of making a claim. This means you don’t pay anything if you lose your case.
We believe that if you've had an injury and it feels wrong, it probably is - and we're committed to getting you the best possible support to help make it right.
Over the last 28 years, we’ve helped hundreds of people each day who've been injured in accidents that were not their fault.
If you would like to talk to one of our team, call us today on 0800 678 1124 or request a call back.
How much can I claim for?
Try our compensation calculator: with 28 years of accident claims know-how, we'll estimate the potential value of your personal injury claim.
Try our compensation calculator
What’s the claiming process?
Our friendly legally trained advisors can let you know whether they think you have a claim today. We’ll put you in touch with an expert solicitor on the same call, so you can focus on your recovery.
Start your claim
At National Accident Helpline, we help people get their lives back on track following a personal injury.
We’re here to make it right.
Call me back
National-Accident-Helpline.co.uk Details
Written by the company
No Win No Fee Guarantee
A risk free approach to compensation
National Accident Helpline's No Win No Fee means that there are no upfront costs to pay. It means that if your claim does not win, you pay nothing - it's as simple as that.
Speak to our advisors today to find out how we can help you get your life back on track.
Speak to our advisors today to find out how we can help you get your life back on track.
Contact info
United Kingdom
- 0800 678 1124
- www.national-accident-helpline.co.uk
4.7
Excellent
27k reviews
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Not pleased
31 July 2026
Reply from National Accident Helpline
Thank you for taking the time to provide us with feedback Andrew.
National Accident Helpline works with a panel of specialist firms of solicitors and we are sorry to hear you've not been pleased with the service you have received.
We take your feedback very seriously and in order for us to look into this matter, I would be grateful if you can provide us with more details via email at feedback@nahl.co.uk in order for us to investigate further.
Many thanks,
The Customer Care team at National Accident Helpline
HELPFUL
After speaking to Adam regarding my serious injury in Greece and subsequent claim.
I found him extremely helpful and he listened throughout.
Very polite and talked through everything precisely and with confidence.
5 August 2026
Excellent prompt service
Excellent prompt service. Got a call back within 5-10 minutes after submitting my enquiry. The lady was super nice and friendly whilst remaining professional. Great rapport on the call.
5 August 2026
A happy experience
Excellent phone manner, making experience very quick and informative.
5 August 2026
My experience was really great talking…
My experience was really great talking with you today as you have helped me out with everything about my ongoing claim thanks so much 🙏
5 August 2026
Great service and a very nice and …
Great service and a very nice and understanding person to talk to who has helped me a lot so I would like to thank you for the good staff you have got. Thank you again.
4 August 2026
Reply from National Accident Helpline
Hi Scott,
Thanks for sending us your feedback, it’s very important to us.
At National Accident Helpline, we aim to help people injured in an accident that wasn’t their fault by seeing if they may have grounds for a claim. The solicitors we work with assess every potential claim carefully because the circumstances are always unique.
Sadly, this can sometimes mean they don’t feel able to proceed - as was the case here.
We’re sorry this wasn’t the outcome you were looking for, and we wish you all the best for the future.
Best regards,
The Customer Care Team at National Accident Helpline
Clear and helpful advice with no hidden…
Clear and helpful advice with no hidden gobbledygook
Thank you
3 August 2026
Very pleasant lady
Very pleasant lady. Felt comfortable talking to her. Professional polite and caring
4 August 2026
At the inital stage of recieving support.. but happy already.
I am at the inital stage of consulting NAH and so far the service has truly been great. I value good customer service and they have been warm,courteous, helpful and clearly professional.They care about accuracy/detail (as do I). Clear and informative.
3 August 2026
They listen very well every thing from…
They listen very well every thing from me they are so co operative
3 August 2026
They were very helpful and really…
They were very helpful and really pleasant to speak with.
4 August 2026
Sounded genuine and explained…
Sounded genuine and explained everything well.excellent phone manner
3 August 2026
Review 03/08/26
I spoke to a lovely lady called Susan who was incredibly helpful and polite. She went above and beyond to help me and made everything so much easier to understand. Thank you for the excellent customer service!
3 August 2026
It was very helpful and professional
It was very helpful and professional. All was presented in a clear manner.
3 August 2026
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