National Tyres and Autocare - Paisley Reviews 97

TrustScore 3 out of 5

3.1

10 Incle Street, PA1 1HR Paisley, GB


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Rated 1 out of 5 stars

Halfords autocentre, Incle Street, Paisley Was dissapointed with this Garage. I would not recommened them and would not use them again. I booked my EV in for a service and when I picked it... See more

Rated 5 out of 5 stars

Cracking customer service from start to finish! Booked my old Merc CLK in for its MOT, got same day appointment, and 3 staff members that I dealt with were friendly, courteous and professional. All... See more

Company replied

Rated 5 out of 5 stars

Never had an bother with National Tyres and Autocare Paisley. Easy to book, staff are friend and great at their jobs. Pricing seens reasonable and good payment plans if needed. Definitely recommend

Company replied

Rated 3 out of 5 stars

After leaving my car for a few hours i was told that the supplier had dropped off the wrong parts and that I would have to come back the next morning to get my car. Upon getting there the next day I w... See more

Company replied


Company details

  1. Tyre shop
  2. Brake shop
  3. MOT Centre
  4. Vehicle Repair
  5. Car service
  6. Oil change service

About National Tyres and Autocare - Paisley

Written by the company

National Tyres and Autocare are fast fit specialists and part of the Halfords family. Our highly trained technicians are specialists in vehicle parts repair including tyres, exhausts, brakes, batteries, MOT testing, and vehicle safety inspections, including our 5-point car check. .

As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose us, you know you’re getting fantastic value. .

Our highly trained technicians carry out MOTs, car servicing and repairs, so you can rest assured we have the expertise to take care of your vehicle. We can deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions). We also offer mobile fitting including tyres and car batteries, available to fit tyres at your home or work. We have a range of flexible finance options so you can spread the cost to suit you. Head over to our website for further details.

Contact info

3.1

Average

TrustScore 3 out of 5

97 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

A poor outfit, unprofessional and don't supply basic paperwork or answer emails. Avoid


Halfords autocentre, Incle Street, Paisley
Was dissapointed with this Garage. I would not recommened them and would not use them again.
I booked my EV in for a service and when I picked it up the staff didn't seem to have any record of the booking. It was a bit amateur. I was given no service paperwork.
I emailed in asking to be sent the service paperwork but all I received was a incorrectly filled in 'health report'. And I had to chase them - they are not good at responding to emails.

I went to halfords because it was a bit cheaper than the main dealer but in hindsight I wouldn't have.

Overall a poor experience amd I gave them every opportunity to put things right

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Really Friendly and quick service

Really Friendly and quick service. They were lovely. 2 tyres fitted in less than 45 minutes. Would definitely be back.

27 November 2024
Unprompted review
National Tyres and Autocare - Paisley logo

Reply from National Tyres and Autocare - Paisley

Hi Sarah,

Thank you for sharing your experience. We're glad to have been of your assistance and we look forward to serve you again soon. Thank you for choosing Halfords!

Regards,
Priyanjali

Rated 5 out of 5 stars

I was in the Paisley branch today and…

I was in the Paisley branch today and helped by stevie and Tasha they are both so helpful in advising me as I’m pretty much clueless! They also made me very welcome I’m very grateful to them both can’t recommend or thank them both enough 😊

31 October 2024
Unprompted review
National Tyres and Autocare - Paisley logo

Reply from National Tyres and Autocare - Paisley

Hi Lynne,

Thank you so much for your feedback. We're thrilled to hear that our team members provided you with such helpful and welcoming service at our Paisley branch. We appreciate your recommendation and look forward to serving you again!

Regards,
Ching

Rated 3 out of 5 stars

Booked car in for 2 tyres for a time…

Booked car in for 2 tyres for a time that suited me when I was out for my lunch so did it online for 1:30 got there and they say sorry can’t look at it for at least 1 hour so they weren’t even going to start until after 2:30 not a good company try local instead next time paisley branch

5 September 2024
Unprompted review
National Tyres and Autocare - Paisley logo

Reply from National Tyres and Autocare - Paisley

Hello Sam,

Thanks for leaving a review.

We’re disappointed to hear about your recent experience, and we are committed to getting this resolved. We’re sorry we’ve not met the standards you’ve come to expect from us, and we’ll ensure we do better next time.

We ask that you update your review with your order number/booking reference or existing case reference number so we can reach out to you directly and get this resolved.

We hope to speak with you soon.

Rated 1 out of 5 stars

Tyre Fitting

Turned up to get a new tyre fitted this morning in the Paisley branch, only to find the store was closed.

Even more disappointing, I paid for this service in advance - very poor!

3 March 2024
Unprompted review
National Tyres and Autocare - Paisley logo

Reply from National Tyres and Autocare - Paisley

Hi Gary,
Thank you for taking the time to leave a review with us, we appreciate all feedback as it helps us improve our service in the future. I am sorry to hear about
We always pride ourselves on our high level of service so we are disappointed we did not meet your expectations on this occasion.
I have reached out to you to discuss this further, please can you respond with your contact details including your email address so we can investigate further for you.
Thanks - Chantelle ⛺

Rated 1 out of 5 stars

The worst service bought and payed for…

The worst service bought and payed for tyres booked a fitting arrived on time only to find tyres not in told they would arrive in the afternoon , no tyres till 5 pm so without my vehicle for most of the day only to have to return the next day to have them fitted ask for a manager to contact me still waiting the worst costumer service out there when you pay for a service you expect that service .

9 February 2024
Unprompted review
National Tyres and Autocare - Paisley logo

Reply from National Tyres and Autocare - Paisley

Thanks for taking the time to leave feedback on your recent experience, Dave.

We are sorry that your experience was not a positive one, and we will work hard to ensure we make this right.

Please could you update your review to include an order number/booking reference/case reference so we can get in touch with you and find a resolution?

We look forward to speaking with you soon. Thanks - Tom 🚗

Rated 1 out of 5 stars

Untrustworthy employees

Pair of crooks trying to sell tyre insurance and getting rid of my wheel locking nut because I never took them up. Offered to remove wheel nuts at a cost of £100.00. Deliberate scam run by them...beware.
Company is very good but reputation slurried by these employees

20 July 2023
Unprompted review
National Tyres and Autocare - Paisley logo

Reply from National Tyres and Autocare - Paisley

Hi Alan,

Thank you for taking the time to leave a review on your experience with us. We appreciate every review we receive as this allows us to become better at what we do.

We are very sorry to hear about the experience you had in our Paisley branch, we understand why this would be disappointing for you so we would certainly like to look into this further for you.

We have passed the information provided to the relevant team to ask them to contact you. They will be in touch soon to discuss this further.

Hope you have a lovely week, Ffion

Rated 5 out of 5 stars

Very competitive pricing

Very competitive pricing. Online ordering was very easy compared with other competitors.

19 July 2023
National Tyres and Autocare - Paisley logo

Reply from National Tyres and Autocare - Paisley

Dear Customer

Thank you for your 5 Star Review

Regards

Robert

Rated 5 out of 5 stars

Top Notch!

Cracking customer service from start to finish!
Booked my old Merc CLK in for its MOT, got same day appointment, and 3 staff members that I dealt with were friendly, courteous and professional.
All recommendations were explained clearly along with sound advice.
Top notch!

19 June 2023
Unprompted review
National Tyres and Autocare - Paisley logo

Reply from National Tyres and Autocare - Paisley

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Rated 3 out of 5 stars

Great customer service but no finance options

After leaving my car for a few hours i was told that the supplier had dropped off the wrong parts and that I would have to come back the next morning to get my car. Upon getting there the next day I was shocked to find out that the finance payment options in store were no longer available, to the surprise of the mechanics. The guys who served me, George and Mark I believe were really good and did all they could to help with, excellent customer service despite the issues I had. They were let down by their higher ups!

28 April 2023
Unprompted review
National Tyres and Autocare - Paisley logo

Reply from National Tyres and Autocare - Paisley

Hi Stuart,

Thank you for reaching out and taking the time to leave us a review, we really appreciate all the feedback we get from our customers.

Really glad our mechanics in our Paisley branch looked after you so well!
We're really sorry to hear there were no finance options though, we can completely understand these frustrations.

We have passed across the issues you experienced to our IT and digital teams to ensure this is investigated.

We do thank you for bringing this to our attention.

Kind regards, Ffion

Rated 5 out of 5 stars

Fantastic Service provided

Would highly recommend this place. I phoned round some local tyre places and they couldn’t fit me in. I was driving over 3 hours the next day so had to get my tyre sorted. Called national tyres on Paisley and told to come through. Very friendly professional and helpful staff. I will definitely be using them in future. My car was in arnold Clark for a service and mot a few weeks prior and my engine light came on shortly after - they saw this and provided advice on what was wrong, provided some engine fluid which actually helped. 10/10 for everything. Tony is very knowledgeable would highly recommend.

1 April 2023
Unprompted review
National Tyres and Autocare - Paisley logo

Reply from National Tyres and Autocare - Paisley

Dear L Gillan

Thank you for your 5 star review

Kind Regards

Robert

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