National Tyres and Autocare Reviews 

Outstanding customer service. I urgently needed my tyre put right due to a screw being embedded in it. I'd never been in touch with the garage before but called them and was surprised to be fitted in within literally 15 minutes later. The team and the manager simply could not to be more professional friendly and efficient, and did a cracking job at an unbeatable price. Many thanks for a fantastic customer experience and I look forward to seeing you again soon!

Tyres were fitted by their tyres on drive service.
2 of the 3 were fitted incorrectly and failed MOT. Dangerous inside was outside.
The wheels weren't balanced either.
The company doesn't take safety seriously.
Not a single person taken responsibility for this.

I would strongly advise anyone to avoid Halfords/National Tyres Durham for an MOT.

From start to finish, the entire experience was horrible. I was greeted by a rude, belligerent member of staff who simply demanded my keys. When I politely asked how long the MOT was likely to take, I was abruptly told “a few hours” and made to feel like asking a simple question was an inconvenience.

When I received the call to say my car had failed its MOT, the same attitude continued. The employee was blunt and dismissive throughout the conversation. I asked for a quote to repair the faults and was simply told, “We don’t do that here, find a different garage.” However, when I collected my car, they were suddenly very keen to recommend their “mate’s garage round the corner” to carry out the repairs. That immediately raised alarm bells.

Because something didn’t feel right, I sought a second opinion from an independent garage. They were surprised that my vehicle had failed. A pre-MOT inspection concluded that the issue listed as a major failure should, in their professional opinion, have been recorded only as a minor advisory rather than a fail. That left me with serious concerns about the judgement exercised during my MOT and whether I was being unnecessarily directed elsewhere for repair work.

To make matters even worse, I was charged twice for the same MOT appointment. Despite raising the issue, it has not been resolved satisfactorily and I’ve had to involve my bank to recover my money.

National Tyres and Autocare — 389 Alexandra Parade, Glasgow G31 3AD

I arrived here at 8 AM for a simple tyre repair that should take less than one hour. They kept my car all day, today is Saturday told me the tyre cannot be repaired, they have no stock, and I would have to wait until Tuesday to get a replacement. When I expressed how inconvenient this is, staff were extremely rude and disrespectful — their exact words were: “if you’re not happy, take your car”.

Zero communication, no care at all about my time or my work, completely unprofessional. Wasted my whole day and caused major problems. Terrible service, I will never come back and will tell everyone I know to avoid this branch.
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I booked mobile tyre fitting yesterday and yet the confirmation email had me down as taking the car to the garage. I spent 3 hrs yesterday in a phone queue and was never answered. I also went to the 2 national tyres garages locally to clarify and both said they had no note of my booking and couldn't access information as the computers were down. The mobile service did not turn up today. I then spent another 1.5 hours in a phone queue today that wasn't answered. I then called Halfords helpline that gave me yet another number to call. The money has been taken out my account and no refund yet. Absolute shambles.

Excellent service

Booked in for a diagnostic test at 8:30 only to be told several times throughout the day up to 7 1/2 hours later no one has had a chance to even look at it. Came to pick my car up at 5pm only to be told they had no idea what was wrong with followed by an automated message that the booking had been cancelled, suggesting that no diagnostic tests had been done, waste of time, don’t bother!

I have recently had my MOT done in the Crosby branch, the staff were helpful and knowledgeable when I had some questions about my car. I would definitely go there again as I didn't feel like they were trying to oversell like a lot of garages do especially to women.

Andy met me at 7:50 when I pulled up not expecting to get any help TBH. But Andy was my hero. Knew exactly what to do. Very quickly diagnosed my problems and gave me a quote and immediate solution. I think from start to finish it only took 40 mins to diagnose my 3 tyre problem and fix. Also,in other places, they usually forget to reset psi. When I asked whether he had done this. He confirmed it was all done and reset on computer system! Sheraz kept me company in reception while Andy was fixing. The dream team! Just felt very looked after and left feeling safe and trusting Andy's work. Just what you need when disaster strikes!! Well done! An absolute credit to your company and I will definitely be a repeat customer. THANK YOU SO MUCH!! XXXXX

Awful experience with the mobile fitting service.
1st appointment for a morning slot 0830 - 1300 cancelled by email the morning of appointment. No voice call. Unable to get through on thier helpline to rearrange until after 2pm.
Was constantly left on hold for over 30 minutes previously, before I gave up.
2nd appointment, not honoured & no communication at all !.
Again waited till after 2pm to get through to call centre, to be told it had been rearranged for the following day & I should have been informed, but wasn't.
Have cancelled & am awaiting refund. Will update on how the refund goes it that also becomes a fiasco.

I never usually do a review but felt like had to because of the customer service I received.
I went into Gloucester Road, one of my tyres would not fill up with air, just kept losing tyre pressure.
I met Matthew a lovely young man, who went through and tried and tested my tyres all fine. Also he brought to my attention that 2 of my back tyres were quite dangerous and need changing. Nothing was to much trouble. Excellent service definitely recommend this company but definitely ask for Matthew an asset to the company.

Took them 5 hours to do a brake fluid change and they did a sloppy job. They allowed the brake fluid to drip from around thr reservoir cap and blister the paint underneath. They probably didnt even bleed thr system either. Absolute con.

The first time I used this company and defended won’t be the last. I had an urgent issue that needed replacing for my brake sensor. Omari is the person that helped me from start to finish, very professional, very friendly, great customer service and knows what he’s doing. Guys honestly if your going to be going here in bishops stortford just ask Omari and he will sort you out.

Can't thank the team enough. Good, honest feedback. I took my car for a regular free check, as a Halfords member, and came away with both; an essential diagnostic and a great local recommendation to fix the problem and get it sorted quickly!
All very much appreciated!

First class service from start to finish. All staff superb. Quality of work second to none and reasonably priced. Highly recommend this garage.

Booked in for MOT today. Receptionist was aware , hospitality was excellent, informed of drinks if wish from machine , very good communication even while serving other customers. Chatted about the weather as it was 34c outside and nice and cool due to air-conditioning.
Once MOT was completed the Technician had time to talk over the advisory etc . Which was helpful.oh the vehicle Passed by the way ...very happy 😊

I have been a customer of this particular branch for over twenty years but I will not be returning. The manager sets the tone for the branch, which is that customers are at best a nuisance, the company’s stated price match policy might as well be written on the Rosetta Stone (Trading Standards may beg to differ), and taking responsibility for their actions is anathema, as the customer is always wrong.

The branch and manager have been going downhill for a number of years now but my last visit nailed the coffin shut.

Following an MOT identifying a cut in a tyre (Michelin Pilot Sport 4) I took the car to the branch to arrange for the tyre to be replaced under the insurance policy I had taken out when the last set of tyres were fitted. When I went in I had a print out showing the details of the tyres to be replaced, which I showed to the person serving me. He had difficulty finding the tyre in the system but eventually said he had and the car was booked in for the tyre to be fitted.

He then asked the manager to confirm the insurance discount based on tyre wear as he was having difficulty confirming it on the system. The manager brushed him off and told him to find it himself, leading to further unnecessary delays - Remember, as a customer, your time is not valuable.

I returned later in the afternoon to arrange for the other rear tyre to be fitted. Now I was dealing directly with the manager. He found the booking that had been made in the morning. I showed him the printout confirming the make and model of tyre to be replaced under the insurance policy. At which point I found out that the tyre was not actually being replaced like for like as the person I had dealt with in the morning had indicated. I was then handed back to that individual to complete the booking. We had a discussion about the load rating of the tyre Pilot Sport 4 98y v 101y. In the end I agreed to the Pilot Sport 4 98Y being fitted (even though the 101y could have been sourced by the branch for a like for like replacement). I then asked if the price quoted could be price matched under their price match policy. I was told only the manager could do this. The chap went off.

I was left standing for at least ten minutes whilst the manager was off having a bit of a chat in the workshop. Eventually I caught his eye and he rather reluctantly came over. I asked about the price match guarantee. He said I can price match but only against Halfords ie the same group of companies - Not what the policy says so I showed him the price match policy on the company website. He read it, or pretended to, doubled down on his left pocket, right pocket price match policy “interpretation” and then pointed out the tyre price I had shown him was for Pilot Sport 4 tyres and what had been ordered was Pilot Sport 4s. I pointed out this was both news to me and incorrect.

The manager then told me well it’s your fault you ordered them! His employee ordered them, based on a print out confirming the tyre make I had taken the trouble to print and give to them both. The manager reviewed the order and did not identify the error… It went downhill from there and so after 30 + minutes of passive aggressive ineptitude from the manager I left.

I will be avoiding this place like the plague. I would advise you to do the same unless you enjoy being treated like the proverbial and ripped off at the same time.

Had the car in for service and MOT, really great service, all within time frames discussed and really friendly staff. Would definitely recommend

Everyone was kind and efficient especially the young lad Brendan that worked on my car.
I would definitely recommend National Tyres in Pumperston to my friends

I booked my mot online which was easy and reasonably priced. I was sent a reminder the day before the mot. I got my car to the garage by 8:15am and received a phone call to say it had passed the mot and they asked if I wanted an additional job doing which I agreed to I had an email within the next 2 hours to collect the car. I was very impressed to be honest. Thanks for your hard work. I highly recommend this garage.