National Debt Relief Reviews 

44,859
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,335 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness, professionalism, and clear explanations from staff and excellent customer service. The service's effectiveness in negotiating lower balances and achieving settlements, helping people reduce debt, is frequently highlighted. The user experience is often described as smooth, easy, and providing peace of mind. However, some customers also noted that the process could take longer than expected, with some wishing for faster progress. A few people mentioned issues with payment setups, unexpected expenses, or needing to contact support multiple times for account corrections.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, friendliness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, friendly, and... See more

Service

Users describe positive interactions with service, with many reviewers praising the helpfulness and... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting positive experiences with... See more

User experience

Consumers find the user experience to be positive, highlighting the ease and convenience of the process. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I felt like I was drowning in debt, with no way out. I really wanted to pay my creditors, but had no resources that would allow me to keep up. National Debt Relief put together a workable plan for me,... See more

Rated 5 out of 5 stars

NDR is diligently working to save me some money on some of my credit cards. In fact NDR has already secured lower balances and payment arrangements i n 3 of the 4 debts of mine. I couldn’t be happier... See more

Rated 5 out of 5 stars

Great customer service. They explained everything. Great website. Easy to check your status every couple of weeks. I would highly. recommend national Debt Relief.

Rated 5 out of 5 stars

I was at my lowest and decided to give N.D.R a go. I was able to pay off my debt earlier than expected and received A+ service. N.D.R program not only exceeded my expectations but they were able to lo... See more


Company details

  1. Debt relief service
  2. Financial advisor

Written by the company

Don’t let debt hold you back! National Debt Relief is dedicated to helping people resolve their debt quickly and affordably so they can get back to living the life they want. We handle working with creditors, talking to collections agencies, and deal with all the hassles so you can focus on the things in your life that truly matter. We’ll work with you to create a customized plan that’s easy to follow and make the debt relief process as stress-free as possible. helped over 550,000 clients resolve over $11.5B in debt National Debt Relief has helped over 550,000 clients resolve over $11.5B in debt since 2009, and we’re rated A+ by the Better Business Bureau, ranked #1 by Forbes Advisor, and have been recognized by other reputable organizations for our unique approach to debt relief. Call us for a free, no-obligation consultation to see if our program is right for you. For many, we’re a better alternative to bankruptcy, credit counseling or debt consolidation loans.

Written by the company

Money Back Guarantee

If you're not happy, we're not happy.

We offer a 100% money back guarantee if you are ever unsatisfied with our service.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

45k reviews

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4.7

All reviews

(44,859)

2,394 reviews in the last 12 months

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Rated 5 out of 5 stars

What made my experience great with…

What made my experience great with National debt relief.The wait. The patience and endurance while the settlement came through. Scary,Overwhelming and nerve wrecking but after all well worth it. Time and Patience. Process and progress. Very good. Thank you all for your time and effort to make this a smooth process for the both of us.

20 July 2026
Rated 5 out of 5 stars

Settlement agreements to fit my reduced income

I reached out to National Debt Relief (NDR) when there was a drastic reduction with my retirement finances.
After 20 plus years of paying high interest of credit card payments, I had to make an effort to reduce and pay off debt to fit my reduced security benefits. Therefore, with an agreement of minimal monthly payments to NDR over 45 months with four credit card organizations, they worked on my best support, and creditor negotiations began.
After signing in 12/2025, settlement agreements came through by 4/2026 and one of the cards were paid off. The customer service associates at NDR kept me well informed on each path and were understanding, courteous and very professional at all given times while working on my behalf.
In the beginning, my FICO score went down significantly; however, within the timeframe and my patience as settlements and payments were made, there was a noticeable increase overall.

16 July 2026
Rated 5 out of 5 stars

The timeframe was to long ...I was…

I wish was quicker.

15 July 2026
National Debt Relief logo

Reply from National Debt Relief

Hello Janice,

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.

The timeline for resolving debts can vary based on several factors, including each creditor's individual policies, requirements, and response times. We understand that a longer-than-expected process can be frustrating, and we apologize for any disappointment this may have caused.

A member of our team will be reaching out to review the details of your program and further discuss any questions or concerns you may have. You may also reach out to our Client Success Team by calling 888-660-7427.

Thank you,
The National Debt Relief Team

Rated 1 out of 5 stars

Unprofessional Representative

For those who doesn’t know, you will have to quit paying on your accounts and wait for them to go into collections before many debt relief companies will try to negotiate with those creditors.

I’m not criticizing the process, but I needed to explain it for context about my experience with this representative.

I told the representative of my concerns that when my credit cards go into collections, they stay on my credit report for seven years even if paid off. The representative acted shocked and said that she never heard of that and it isn’t true.

Then, I told her about another debt relief company that I talked to. When I gave her the name of the company, she professed that she never heard of them. I told her that the company is ranked just under NDR and she can see that on the web.

Finally, I told her about the third debt relief company I talk to, and that this company negotiate immediately with the creditors. Instead of requiring me to stop payments to the creditors, they would negotiate with the creditors to lower my high interest rates on the cards from down of over 20% to lower rates between 1.9% and 9.9%. This time, she said she never heard of such a company doing this type of debt relief.

This representative continue to try to talk over to me as I try to explain to her that although the difference of my monthly payments between the company that negotiate the interest rates would be a little higher than the monthly payments to NDR, there would be no collections on my report.

In short, either this rude representative wasn’t properly trained, or was incompetent, or was just being very untruthful by pretending that she did not know anything about her competitors, or their approaches to debt relief or, or that the collections stay on your credit reports for 7 years.

14 July 2026
Unprompted review
National Debt Relief logo

Reply from National Debt Relief

Hello Jerry,

We apologize that your interaction did not meet those expectations. Debt relief options can be complex, and we understand why you wanted to compare different approaches before making an important financial decision. You should never feel like you're being talked over or that your questions and concerns are being dismissed.
Our goal is to provide clear, accurate information about our program while respecting that consumers may be exploring multiple solutions, including debt settlement, debt management plans, and interest rate reduction programs. Each option works differently and may have different impacts on monthly payments, creditor participation, and credit profiles. We encourage prospective clients to carefully evaluate all available options and choose the solution that best fits their individual circumstances.

Thank you again for bringing this to our attention. We take feedback like this seriously. Please do not hesitate to reach out in the future should you require further assistance. You may also call between our hours of operation between 9:00 am-10:00 pm EST at 888-660-7427 .

Thank you for considering National Debt Relief

Rated 5 out of 5 stars

They really care about your…

They really care about your situation.They always know what to say when contacted about a issue you need to get information about. I feel since I entered the program I'm in the best hands. Best decision ever

18 July 2026
Rated 1 out of 5 stars

I would not recommend this company

I would not recommend this company. The agents harass you, don’t respect your boundaries, and are rude. In fact, I’ve specifically requested an email so I can send a written cancellation to and they will not provide it. I used their online chats & they would not provide it, I contacted a so called agent for it & nothing.
Pretty convenient for them I’d say.

There was one day I receive 4 calls back to back, several text messages, and an email. I was busy & couldn’t answer. Another time, I SCHEDULED a time to speak with them and that agent never even called so I texted them. They said they were busy now at the agreed upon and scheduled time but they could call when they were done. Um no. I was busy after the time hence why I scheduled a specific time.

I think they are predatory and they clearly want to make it hard for me to cancel with them.

I do not recommend unless you want to be harassed and not be able to cancel.

These companies are getting bold.

18 July 2026
Unprompted review
National Debt Relief logo

Reply from National Debt Relief

Hello Siggy,

Thank you for sharing your experience. We sincerely apologize for the frustration and inconveniences you've experienced.

We always strive to provide respectful, professional services and to honor our clients communication preferences. We are very sorry to hear that your experience did not reflect those standards. We understand how frustrating it can be to receive excessive calls when you are unavailable, as well as a scheduled call not taking place as expected.

We also take your concerns regarding the cancellation process seriously. Our intention is never to make it difficult for clients to cancel or obtain information about their accounts. We apologize if there was any miscommunication for the delay in providing the assistance you requested.

A member of our team will reach out to better understand your specific situation and to discuss any questions or concerns you may have. You may also reach out to our Client Success Team directly at 888-660-7427.

Thank you,
The National Debt Relief Team

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