Muhammad was excellent throughout the process. Very professional, always on time and clearly has a lot of experience. I felt reassured under his guidance and I was able to pass first time. He was very... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a call semi out the blue from this company after googling intensive tests. Received a call from YAD who was very informative, he took time to explain why he was calling that it wasn't to push m... See more
Company replied
I've just spoken to a lovely and helpful lady called Rachel I am happy with the outcome she helped put my mind at immediate ease with some very important questions that I had before sitting my practi... See more
Company replied
booking the course through James everything was so easy. James booked my lessons for me with Muhammed who was superb (I passed 1st time with only a couple if minor errors). James booked my theory... See more
Company replied
Company details
- #21 of 22 best companies in Driving school
- #15 of 16 best companies in Driving Licence Training School
- #5 of 5 best companies in Learner Driver Training Area
Written by the company
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Written by the company
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
Contact info
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, United Kingdom
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
20% OFF ANY DRIVING COURSE DEPOSIT
4.3
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from National Intensive
Thanks so much for your review! We’re really glad to hear Yad was such a great help. I’ll be sure to pass your message on to him.
Regards,
National Intensive
YAD - Excellent service
Had a call semi out the blue from this company after googling intensive tests. Received a call from YAD who was very informative, he took time to explain why he was calling that it wasn't to push me into booking a course it was simply to give me additional information so I had more knowledge to hand.
YAD was patient and very helpful and willing to explain everything in detail.
I was very impressed indeed
17 June 2026
Unprompted review
Reply from National Intensive
Hello
Many thanks for your feedback, much appreciated. We always aim to offer the best service possible and we are glad to hear you are happy.
Regards,
National Intensive.
APPALLING
APPALLING. STOLE OUR MONEY. ZERO CONTACT FROM DRIVING INSTRUCTORS ZERO ACCOUNTABILITY AT NATIONAL INTENSIVE.
DO NOT USE UNDER ANY CIRCIMSTANCE.
17 June 2026
Unprompted review
Reply from National Intensive
We are sorry to hear that you feel this way and understand your frustration regarding the situation.
We would like to clarify that National Intensive has been actively trying to assist in resolving this matter and has maintained communication regarding the issues that arose with the instructor. While the lessons were paid directly to the instructor rather than to National Intensive, which unfortunately means we are unable to issue a refund ourselves, we have been making efforts to liaise with the instructor on your behalf.
We remain willing to help you pursue the matter further and can provide any information or documentation we hold that may assist you in recovering your funds through the appropriate legal channels.
Please contact us directly so we can continue working with you towards a resolution.
Regards
Ni Team
National intensive
I have worked with National intensive for more than 10 years as an instructor and have found them to be professional, organised, and supportive. Communication with both instructors and students is clear, and courses are scheduled efficiently. The company genuinely focuses on helping learners achieve their driving goals while maintaining high teaching standards. I have enjoyed being part of the team and would recommend them to both learners and fellow instructors.
15 June 2026
Reply from National Intensive
Thank you for your kind words and for your dedication over the past 10 years. We greatly appreciate your commitment to our learners and the high standards of instruction you consistently provide.
It's wonderful to hear that you have found our team professional, organised, and supportive. We work hard to ensure clear communication, efficient course scheduling, and a positive experience for both instructors and students.
Thank you for being such a valued member of the National Intensive team. We look forward to continuing to work together and helping even more learners achieve their driving goals.
Regards
NI Team
Kate is the best
Kate is the best. She is polite and very prompt with her all correspondence.
She always makes sure she resolves all issues quickly.
15 June 2026
Reply from National Intensive
Thank you for your wonderful feedback, Ama! We're so pleased to hear that Kate provided such a positive experience. Her professionalism, prompt communication, and dedication to resolving issues quickly are qualities we truly value. We'll be sure to share your kind words with her. Thank you for taking the time to leave a review and for choosing National Intensive!
Regards
NI Team
I spoke with Yad this afternoon
I spoke with Yad this afternoon, who explained the process in further detail and he was extremely helpful.
15 June 2026
Unprompted review
Reply from National Intensive
Hello Chloe,
Thank you for your feedback. I will pass this onto Yad.
Regards,
National intensive
Rachel - Call query
The call operator Rachel was very helpful with the question I had after my lesson about payment and also about how the lessons etc work. Was a very pleasant experience talking to her and a phone call made easy for someone who generally doesn't like phone calls. So very much appreciated.
15 June 2026
Reply from National Intensive
The call operator Rachel was very helpful with the question I had after my lesson about payment and also about how the lessons etc work. Was a very pleasant experience talking to her and a phone call made easy for someone who generally doesn't like phone calls. So very much appreciated.
Regards
NI Team
Yan was really helpful
Yan was really helpful
Went though everything with me
Would really recommend
15 June 2026
Unprompted review
Reply from National Intensive
Thank you so much for your review. We are really pleased to hear that Yan was so helpful and took the time to go through everything with you. We truly appreciate your recommendation.
Regards,
National Intensive
Pass
My instructor sadegh was excellent and helped me pass within 12 hours or lessons with only 2 minors.
15 June 2026
Unprompted review
Reply from National Intensive
Thank you so much for your review. We’re delighted to hear how much you enjoyed learning with Sadegh. It’s fantastic that his guidance helped you pass after just 12 hours of lessons, and with only 2 minors. We’ll be sure to pass on your kind words.
Regards,
National Intensive
I am very happy with this wonderful and…
I am very happy with this wonderful and attentive team, always willing to help us, thank you so much ☺️ 🙏🏼.
Mislene
12 June 2026
Unprompted review
Reply from National Intensive
Thank you so much, Mislene. We’re delighted to hear you’re happy with our wonderful and attentive team. We’re always here to help and truly appreciate your kind words and support.
Regards,
National Intensive
Reply from National Intensive
Thank you so much for your lovely feedback. We’re really pleased to hear you had such a positive experience with your instructor. We’ll be sure to pass your kind words along. Wishing you all the best on the road ahead.
Regards,
National Intensive
Muhammed
Muhammed, was a great instructor. Very helpful and was always on top of what I needed to do. Gave me the right steps and process to follow to pass first time!
Would 100000% recommend
12 June 2026
Reply from National Intensive
Hello Kieran,
Thank you for your feedback. I will pass this onto the team.
Regards,
National intensive
Yad was very helpful to me today
Yad was very helpful to me today. Nice and patient and i would certainly be booking with you guys
11 June 2026
Unprompted review
Reply from National Intensive
Hello Stephen,
Thank you for your feedback. I will pass this onto Yad for you.
Regards,
National intensive
Rachel was very helpful on the phone !
11 June 2026
Reply from National Intensive
Thank you for your 5-star review, Jamie.
We're delighted to hear that Rachel was so helpful when you spoke with her. Providing friendly and effective support is something we pride ourselves on, and it's great to know that Rachel made a positive impression.
We appreciate your feedback and wish you all the best with your driving journey.
regards
NI Team
Yad my call handler was really pleasent…
Yad my call handler was really pleasent and answered all i needed to know
11 June 2026
Unprompted review
Reply from National Intensive
Hello Lee,
Thank you for your feedback. I will pass this onto yad for you.
Regards,
National intensive
Inappropriate Instructor and very little support
I booked with National Intensive and was partners with a driving instructor called Isaac. I had paid an extra fee to only do evenings and weekends and during my first lesson with him I was told he didn’t like doing evenings because he was too tired but would if he absolutely had to.
Four lessons in I contacted national intensive to change driving instructors as there had been several issues, namely that he had asked me inappropriate questions like “do you live here alone?”, turned up to my house unannounced on a day we did not have a lesson and spent one lesson in the passenger seat with his eyes closed, not watching. I was told he would have to agree and refund me the money before they would swap drivers. This took 6 weeks and constant phone calls. They only chased him to provide the refund when I called to ask them to.
They’ve refused to refund any of my deposit as the lessons had started despite the awful experience.
I would not recommend at all.
11 June 2026
Unprompted review
Reply from National Intensive
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
We take all customer concerns seriously and, when you raised issues regarding your instructor, we did contact and pursue the instructor regarding your request for a refund. However, as instructors operate independently, we are unable to physically compel them to issue a refund. We can request, follow up, and encourage a resolution, but ultimately the decision rests with the instructor.
Under our Terms and Conditions, once lessons have commenced, the registration fee is non-refundable, and instructors are not obliged to provide refunds where they remain willing and able to continue providing lessons. In this case, the instructor disputed some of the concerns raised and maintained that they were prepared to continue delivering lessons. We were also prepared to appoint a new Instructor once you received their refund, but you chose not to. As a result, this became a situation where there were differing accounts of events, and we were not in a position to independently verify either version.
We appreciate that this was frustrating for you and understand that the outcome was not the one you had hoped for. The Instructor did refund you. We wish you the very best with your future driving tuition, and thank you for taking the time to share your experience.
Regards
NI Team
Representative ( Laurie) helpful
I would rate Laurie at National intensive as especially attentive to my enquiry. Laurie was prompt and clear with their reply.
Thank you Laurie
8 June 2026
Unprompted review
Reply from National Intensive
Thank you, Sara, for your wonderful feedback and 5-star review. We're delighted to hear that Laurie was attentive to your enquiry and provided a prompt, clear response. Delivering helpful and responsive customer service is something we take great pride in, and your kind words mean a lot to us.
Thank you for choosing National Intensive, and we wish you all the best on your driving journey.
Regards
NI Team
1st driving instruction allocated kept…
1st driving ing instruction allocated kept changing my 1st lesson booking date and then didn’t turn up for the first lesson and wouldn’t reply to my messages or calls. I was then allocated a 2nd driving instructor SALIM. He was perfect. He called me straight away after allocation, introduced he’s self, asked about my driving experience and booked my 1st lesson straight away. 1st lesson I was nervous but the way Salim spoke and explained things to me I settled down very quickly. At the end he said he was very impressed with me and didn’t see any reason why I shouldn’t pass which gave me confidence. Salim always sent me lesson reminders day before and on the day. On the day of the test I was very nervous at the beginning but the way Salim spoke, explained and guided me I got my confidence back and PASSED 1st time. I don’t think I would have passed with out Salim. I would definitely pass he’s details on to other learner drivers without hesitation.
10 June 2026
Reply from National Intensive
Thank you so much for sharing your experience. We’re really sorry to hear that your first instructor let you down — that’s not the standard we aim for. We’re glad we were able to put things right quickly by allocating Salim, and it’s wonderful to hear how supportive, organised, and reassuring he was from the very first call.
It’s fantastic that his clear explanations, calm approach, and consistent communication helped you build confidence and feel fully prepared for your test. Passing first time is an amazing achievement, and Salim will be thrilled to hear how much his guidance meant to you. Thank you for recommending him to others — we truly appreciate it.
Regards,
National Intensive
I would wholeheartedly recommend Sam…
I would wholeheartedly recommend Sam (/Azeem) to anyone as a driving instructor.
Sam brings a wealth of experience and boundless knowledge, and so clearly loves to impart every last bit of what he knows to his students. His experience allowed him to quickly work out my strengths and weaknesses as a student and he tailored each session to my needs, allowing me to continually develop my skills, confidence, and understanding, and challenging me to make progress while always taking time to reassert the foundational principles that he'd taught.
Sam's approach blends honesty and instruction with empathy, kindness, fairness, and laughter, and he put me at ease even when facing aspects of driving that scared me the most. Sam is always as flexible as possible for his students and offered so much support, especially as the test came closer.
I'll definitely miss our chats, and the opportunity to learn about the areas we drove through, but I will never forget Sam's mantra: 'Just Chill and Drive!'
Thanks, Sam!
Andy Ede, June 2026 - passed with 2 minors
8 June 2026
Reply from National Intensive
Thank you for taking the time to leave such a detailed and heartfelt review, Andy. We’re so pleased to hear that Sam (Azeem) provided the perfect blend of experience, structure, empathy, and encouragement throughout your course. It’s great to know his tailored sessions and supportive approach helped you grow in confidence and overcome the parts of driving you found most challenging.
Congratulations on passing your test with 2 minors — a fantastic result. We truly appreciate your recommendation and will ensure Sam receives your wonderful feedback.
Regards,
National Intensive
Had very good communication with Laurie…
Had very good communication with Laurie from the office.
Very efficient.
8 June 2026
Unprompted review
Reply from National Intensive
Thank you for your fantastic review, Alan. We're pleased to hear that you had such a positive experience with Laurie and found the communication efficient and helpful.
We'll be sure to pass on your kind feedback to Laurie. Thank you for choosing us, and we wish you all the best with your driving journey!
Regards
NI Team
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