Nationwide Reviews 

Nationwide are only as good as their staff. In this branch the staff excel and as a result so do does the reputation of Nationwide in my eyes.

In the Kingsthorpe branch they are polite and friendly

Excellent customer service in the Harrow branch.

Yes nationwide are a good building society because there still open hopefully for the foreseeable future

Faversham branch has excellent staff and premises, excellent access and close parking for disabled people. Cannot praise them enough, long may this branch survive to serve the community

Excellent to deal with. Friendly and efficient staff, well trained and always ready to help. The best thing they have branches you can go into. Their customer service is top class as nothing is too much trouble.

Staff, customer service was efficient and in a manner that was easy to undestand.

Very helpful in branch , answering the phone can take quite a while is my only constructive criticism

Nationwide is now the only reputable finance company near my home . Establishment Banks all closed.

I have had an account with nationwide for 40 odd years. Last year I added a second joint account to split my finances. After only one transaction with the original account, it was frozen. Now the second account is inaccessible from the Nationwide online banking web site. Only using my phone app can I access MY money. No email, no phone message, they have both means of contact. But leave it to the customer to be stuck without money. Service was once what banking was all about, but not anymore.

They listened and understood and then provided me with options so I could make an informed decision.

Nationwide closed one of my savings accounts without my consent or knowledge. I have capacity and can run my own accounts without inferring busybodies. This is very disappointing. Nationwide contact me regularly to transfer my current account to them. After this fiasco I would not trust them with any kind of banking. Stop trying to be a bank and stick to be a building society. It’s better to be a trusted building society than a bank who can just not hack it.

Nationwide is an excellant bank. Friendly helpful staff. Always on hand to help . The customer service is above and beyond. Never have to queue for long as there cashiers are quick and efficient.

Having entered the Nationwide premises with a sense of in trepidation, I left a ‘very, very happy bunny’ thank you for all your help and advice.

Efficient helpful staff, polite and I am extremely satisfied with my experience going into branch. Highly recommend nationwide, I moved here from another building society who were rude unhelpful, dreading going there

The Staff Member was helpful, cheerful, professional and friendly.

If I had been asked a few hours ago to review Nationwide it would have been 5 star.

However today I had an issue with my card reader so I called customer service to speak with a robot, it was frustrating beyond belief, eventually through gritted teeth and after going round in circles I lied and said I had a problem with my actual card and a real person came on the line.

She was patient and helpful, the problem was resolved.

My issue is this that if I ever had a serious problem I would have to go through the whole charade again.

I would love to know if management have ever walked through this process, it was dire.