Natural Living Reviews 55

Reply from Natural Living

Mar 10, 2026

Hi Emily,

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with this order.

Shortly after your order was dispatched, an unexpected issue arose affecting a number of shipments being processed through UK customs. As a result, several parcels, including yours, experienced delays while awaiting clearance.

During this time, we unfortunately did not receive a confirmed timeframe for when the parcels would be released. We tried our best to keep you updated as new information became available.

When you let us know that you were considering initiating a chargeback due to the delay, we wanted to resolve the situation as quickly and smoothly as possible and therefore offered and processed a full refund for you instead.

We completely understand how frustrating a delay like this can be, and apologise for the inconvenience it caused. Please know that experiences like this are very uncommon and not representative of the level of service we strive to provide.

If there is anything further you would like to discuss, please don’t hesitate to reach out. We are always here to help.

Reply from Natural Living

Oct 21, 2025

Dear Carl,

Thank you for taking the time to share your feedback.

Apologies for the issues you’ve experienced with your massage table. Your feedback has been taken very seriously, and our team is currently working closely with the manufacturer to review the concerns raised regarding both the frame and upholstery.

We are actively investigating the matter to determine the cause and the most appropriate resolution.

Thank you for bringing this to our attention and for giving us the opportunity to address it properly. Your feedback is invaluable in helping us maintain and improve the quality standards our customers expect.

Kindest regards,
Natural Living Team

Reply from Natural Living

May 7, 2025

Dear Reece,

Thank you for your feedback, and please accept our sincere apologies for the inconvenience and frustration caused by this situation. We fully understand how disappointing this experience must have been.

Please be assured that your concerns have been taken very seriously. We have made multiple attempts to contact you directly and have now escalated your refund request to the appropriate department for urgent resolution.

We are actively reviewing this matter internally to ensure it is fully resolved and to prevent a recurrence in the future.

Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.

Kindest regards,
Natural Living Team

Reply from Natural Living

May 7, 2025

Dear Mrs. D Alexander,

Thank you very much for taking the time to leave a review, and for your thoughtful follow-up in recent correspondence.

We truly appreciate your honesty and your willingness to clarify the situation with us. As you’ve kindly confirmed, the review was posted in error and refers to a more recent rug purchase from another retailer, not to the bamboo rugs previously purchased from Natural Living.

While we no longer stock bamboo rugs, we’re pleased to hear that your initial experience with the ones we supplied some time ago was generally positive.

We’re currently staying in close contact with you regarding your active case with Trustpilot, and we’re grateful for your efforts to correct the review. We know your time is valuable, and we sincerely appreciate your openness and integrity throughout this process.

Please don’t hesitate to reach out if we can be of further assistance.

Kindest regards,
Natural Living Team

Reply from Natural Living

Apr 17, 2024

Dear Angel,

Thank you for taking the time to share your feedback.

Our sincere apologies that the returns process has not been a positive experience for you.
Our team have reached out to you directly to make sure we get this resolved. We are also reviewing our policies to make sure the procedure for sending products back to our fulfilment centre is as easy as possible.

We value your business and hope to regain your trust by resolving this issue promptly and efficiently.

All the best,
Natural Living Support Team

Reply from Natural Living

Feb 13, 2024

Dear Ka-Cie,

Thank you for taking the time to share your feedback about your recent inquiry regarding your massage bed. We sincerely apologize that your experience wasn't up to our usual standards.

We're committed to providing excellent service to all our customers, and we appreciate you bringing this to our attention. To help us resolve this issue quickly and effectively, I've sent you a follow-up email requesting some specific information.

Rest assured, we'll review your information and work on a solution as soon as possible. We value your business and hope to regain your trust by resolving this issue promptly and efficiently.

Kindest regards,
Natural Living Support Team