Natural Skincare Emporium Reviews 

319
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I made a mistake when ordering online, rang the company directly and the were super helpful and quick to correct it. Great products and fast delivery.

Rated 5 out of 5 stars

Excellent prompt delivery . I particularly like that you use An Post delivery service as I don't have to hang around for other delivery services . If I'm not home I can always collect from An Post... See more

Rated 5 out of 5 stars

This company sells skin products which are good not only for people, but also for the environment. They are always friendly and helpful when contacted. I was also glad that my order was delivered by a... See more

Rated 5 out of 5 stars

Once again a great experience; prompt feedback on order status and double checking of details for delivery. Love supporting this Irish business. There have a wide range of lovely products. Staf... See more

Company details

  1. Health and beauty shop
  2. Beauty product supplier
  3. Beauty supply store
  4. Hair product shop
  5. Organic Pharmacy
  6. Vitamin & Supplements Shop

Information provided by various external sources

Naturalskincare.ie is the online store of Ireland’s very own natural beauty emporium Alchemist Earth - selected as The Best Cosmetic Store in Ireland by The Irish Times and previously as a National Store of the Year Finalist by Retail Excellence Ireland


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

319 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(319)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered the 3 month subscription box

I ordered the 3 month subscription box. I got a really good selection of products and was a good way to try stuff. I was surprised by the quality of stuff and all from brands I would rate. I would love to see maybe some makeup included just to add something different.

28 April 2021
Natural Skincare Emporium logo

Reply from Natural Skincare Emporium

Thank you for the lovely feed back. We will certainly try to include cosmetics in a future box. We have previously included lipsticks, lip gloss and mascara in previous boxes. 💄 🤗 We will do so again x

Rated 1 out of 5 stars

Disappointed

After I was happy with my first purchase (and left a 5-star review), I was confident to place a new order. All the items I ordered were shown as 'In stock. However, after one week, I only received less than half of what I ordered, and I haven't even received an approximate date for the remainder. My request for an update wasn't answered, even though I asked them to refund the money if they cannot tell me when the remainder of my order will be delivered.
These days, with so many companies offering online shopping, the thing of vital importance is fast shipping. That's what caused me to order again from them, and the lack of same will cause now that I won't be ordering again from this store. Not only the delay is what upsets me, but the lack of understanding of a customer's frustration, and the fact that they don't feel it's important to tell a customer at least an approximate time for delivery of more than half of what I ordered. And it's been a week since I placed my order.

28 April 2021
Rated 5 out of 5 stars

Highly recommended

I got a phone call from a lovely lady confirming my postal details, and she was so pleasant and professional! I received my order the next day. Great customer service and prompt delivery, I would definitely recommend Natural Skincare Emporium!

20 April 2021
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Reply from Natural Skincare Emporium

Thank you so much for your kind words, we love to look after our customers. You made our day. Xx

Rated 1 out of 5 stars

Ordered one week ago and still nothing…

Ordered one week ago and still nothing has been delivered. Ordered other products from US same day and they arrived already. Very slow service. Would not recommend.

17 April 2021
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Reply from Natural Skincare Emporium

I am sorry you were unhappy with our service, however, after investigation it turns out your order was in fact delivered on the day you posted this review. You were sent a tracking no (on the day of dispatch) which showed your parcel had been delivered. We had no idea you had not received your parcel until we saw this review (you did not contact us directly). The courier had delivered your parcel to your property, but unfortunately it was left in a location where you could not find it. The situation was completely out of our control. However, we raised this issue with the courier concerned and a reply from them was forwarded to you. We work hard to offer a speedy and reliable service and to uphold our values and good reputation (as other ratings will testify). We are truly very sorry to have disappointed you on this occasion.

Rated 5 out of 5 stars

Awesome products and very timely…

Awesome products and very timely delivery. Couldn’t ask for better service. 👏🏻

14 April 2021
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Reply from Natural Skincare Emporium

Thank you for appreciating our efforts. It makes our job a nicer one knowing that we are doing a good job. Xx

Rated 5 out of 5 stars

Good shopping experience.

Efficient service and very good communication by email when needed. I'll be using this service again and definitely recommend it.

13 April 2021
Natural Skincare Emporium logo

Reply from Natural Skincare Emporium

Thank you for your kind words. It is much appreciated during these stressful times. X

Rated 5 out of 5 stars

Fantastic quick service

Fantastic quick service. Would definetly recommend them to family and friends

11 April 2021
Natural Skincare Emporium logo

Reply from Natural Skincare Emporium

Thank you so much for your appreciation. We work hard to be prompt - not always easy in these uncertain times. Your happiness makes us happy too.x

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