navabi Reviews 

I ordered with trepidation after reading reviews, but items arrived quickly. Return took a little longer but that was due to Brexit customs and refund now received.All emails answered immediately

I am trying to return items to Navabi but am just coming up against unsurmountable problems. Navabi customer services are absolutely useless. I have explained that DHL WILL NOT accept my return parcel without a commercial invoice attached. This IS NOT the invoice from Navabi to me, as the customer services are insisting. It is a document with various tax details required, a copy of which I have sent to Navabi. I don't know why I am getting caught up in an issue between DHL and Navabi. All I want to do is send the goods back and get my £117.99 returned. This is really poor customer service and is making me extremely anxious.

I can see, why Navabi has gotten this bad. The customer service is awful, they do not bother to read messages properly and they mess everything up. In the end, you do not get what you order, because the customer service by mistaken CANCELs your order as she pleases. I guess this is their new business strategy - to employ the most sloppy customer services, that make it impossible for customers to buy anything! I am so disappointed and never never order NAVABI again. CUSTOMER SERVICE IS JUST BAD! edit: Instead of accusing customers of "insulting" Navabi personnel they truly should think about why it is the customer, who has to bear the consequences of these "human errors" and not them! The truth is, Navabi does not do anything to make up all the trouble they have caused, instead they think that the customer should be understanding towards them! Obviously this is a company, that does not tolerate bad feedback at all.

I am so disappointed. I regularly ordered from Navabi. Love the clothes and choice.
Was about to order today. I am not paying £10 delivery. This appears to be a recent addition. Very disappointed

Ordered one item told it had been picked up by DHL next day. The day after this and email saying they got my 'Returned' and would issue a partial refund. Less $50AUD. That was today. Based in these reviews will be interesting to see if I get anything. I've emailed customer service today. Update...I have a partial refund and waiting on the refund for postage. 2nd update - yes got the second refund for the mail. Upshot is, if you live in NZ or possibly Australia don't bother with this site.

I Ordered and paid for €522 worth of clothes on the 15th November and have been emailing and ringing them since. I Am a customer for years and never had a problem... didn’t know they changed ownership but that’s no excuse for not returning my calls or emails. They must refund my money as when I track the clothes haven’t left Germany..

Response to Navabi’s response: I did receive emails from them saying it was up to me, not them, to resolve shipping issues with their shipper, that they refused to cancel the order until I did, then ultimately that they would instruct DHL to return the order to them and would refund my payment ONLY after they receive it, even though it has never left their or their shipper’s custody. Not only is this terrible service, but I suspect it is also illegal. Beware! Really too bad. I loved this company but it has become unrecognizable.

It took over 6 weeks to receive my order. After it arrived, there was no way to return the items that did not fit. Reached out to customer service, was told I should wait while they "get more information." Never heard back after that.

Return scam I had to return an item it took two weeks for them to send it but after that Dahl said they also need a form to be filed out for customs in Germany other wise I can’t return it it’s a been four weeks and I still dint received one all they do is take people’s money and you never hear from them please everyone do not order from them I’m also trying to alert German authorities so they can know what they doing to people

NEVER buy in navabi, NEVER.
I ordered 1 item and never arrived. It is supossed to be in DHL but 4-5 weeks did not arrived.
I want my money back and have no answer.

Ordered several items, half were good. Other half sent back. But then the refund process started and it is hell. They easily take your money but returning it appears to be an issue. No one answers the phone for customer service. Only connection is through email and with no real answers. Blaming the virus for speed of returns. Very worried and upset over this. Refunds taking way longer than the 14 days promised. Will not use company again. Made a claim with PayPal to help get refunds.

Items ordered at the end of May, returned within a week, confirmation email received on 16th June to say the items had been received. STILL waiting for my refund over £500. Can’t get through on the phone and a useless email service. I have used this company for years and never had a problem. Have loved the clothes. They are still trading and taking peoples hard earned cash but not refunding. Do not use under any circumstances unless you are 100% sure you want the items.

In a word awful! ..slow delivery and even worse for returns .. still waiting for a refund for items they have had since 29th June . Chased 3 times and just get an email fobbing you off and blaming covid. They have the goods it doesn’t take 3 weeks to refund money in these modern times. Save yourself a lot of hassle and shop elsewhere, many other online shopping outlets will offer you much better service.

I've just purchased three items from Navabi but decided to return them soon after as they didn't really suit and they were expensive. I packed up the parcel put the 'free returns label' outside and went to my local post office to be told that label isn't scanning for free returns. I live in the republic of Ireland which Navabi knew yet they sent me a totally inadequate returns label. I've gone onto the website to download a new one but they have no option to choose Ireland as the address. I've tried to phone and nobody is calling me back from their answering service. Looks like I'm going to have to pay the returns myself and pray they refund me.....I will be avoiding purchasing from this company in future!

There should be a NO STAR RATING for Navabi. About 2 years ago I foolishly bought 3 of the VERY same dresses at quite a large expense. On all three, the lining got tattered right away (looked like a lion clawed through it). I have dresses that are 10 years old and the lining is still intact eg Monsoon/Bella Figura. When I complained they told me it was because they were over two years old in other words suggesting I wore them 24/7 for 2 years Not the case. I hardly wore them and now I don't wear them and look at them in horror and anger. I also had items lost and their team made me sign a statement saying I DID NOT steal them and then claim for money. They are awful, awful, awful. Deal at your own risk. You have been warned.
NB: they ignored my emails when I complained two years ago. So I tried again early this year and they have threatened me and said I AM NOT to email them anymore and all I asked was that they should have apologised and shown some dignity. They are NASTY, awful, threatening and scary.

I have been a Navabi customer for over five years, first when I lived on the continent (I lived where it was the only store that sold clothes in sizes above size 14) and now in the UK.

The customer service is simply appalling. They don't allow delivery to a pick-up point; they have instructed their delivery company that customers must be at home to take delivery, which means missing a day (or sometimes two days--the tracking often doesn't work properly) from work.

I have never once returned anything and received a refund in less than six weeks.

The customer service is awful. If a package doesn't show up, if it arrives without a return label, if anything else goes wrong, it is the customer's responsibility to fix it. There is no way to escalate problems up the chain of command.

I am so sorry to read the various readers' comments. For some time now, the website features completely different dresses from those I was accustomed to buy: they look cheap, poor design and everything is the same. I was suspicious that something was amiss when I saw the daily 'sales' offers. Yes, I would not trust the company now. They have stopped all the lovely labels they used to stock. So very sorry this has happened. Even the models look cheap.
I am truly sorry that the major source for buying chic clothing has disappeared.

Sadly I think soon there won’t be navabi anymore. I think they are failing financially and are having cash flow problems. Hence customers are not getting refunded for the returns. I have been shopping on navabi for years and it was always fine. But now I received an automatic email that my returns have been received and no sign of money transfer for refund. The customer service is not working anymore, so it’s impossible to call them and there is no answer to my emailA. They are also running these massive sales every day, so I think they are just trying to sell off the inventory and after will disappear completely. So I would strongly avoid buying anything there. Will try to raise the problem with PayPal,

Do not order clothes from here if you think you might want to make a return. They did not include a commercial invoice with my package, which fed ex needed. I called during their business hours multiple times, they did not answer and there is no answering service. I emailed them every day, no response. They say they have free returns, but did not give me the tools to make the return and there was no way to successfully contact them.

I recently had a problem with 147 € of undelivered goods from NAVABI.FR which had apparently been signed for but not by me - delivery company DPD. I have ordered from Navabi before without any problems.

After jumping through all the available hoops including Paypal protection, my claim was denied by Paypal.

This is, unfortunately, the way things are going in online shopping. Navabi's customer service ("zendesk" ) promised me that I would be refunded but that was before I escalated the problem to Paypal.

I am newly retired and can spend unlimited time writing reviews and trying to get my 147€ back which I intend to do.

Update...Paypal have since reversed their decision and refunded in full thanks to new tracking information which I discovered, that the goods had been returned to sender!

I understand that there is probably abuse of the system with people claiming stuff hasn't been delivered. In the future I will use a third party delivery point.