This is our second mortgage with N.F. Overall, we received good customer service. Anytime we hit a speed bump Navy Federal makes the adjustment to get things done. We will continue to use Navy Federal... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall it all worked out. But, from the date I signed the closing paperwork it took 14 days to get funded. Came back twice it was msiing paperwork from my wife. I believe problem was because of th... See more
Company replied
Company details
About Navy Federal Credit Union
Written by the company
Navy Federal Credit Union opened its doors in 1933 with only 7 members—now, it’s over 14 million strong. As a member-owned, not-for-profit credit union, each and every member’s financial well-being is their mission. They strive to become the preferred and trusted financial institution for the military, Veterans and their families—offering products designed with their members' unique needs in mind.
Not a member of Navy Federal? Join today!
Contact info
P.O. Box 3000, 22119-3000, Merrifield, VA, United States
- 1-888-842-6328
- www.navyfederal.org
Navy Federal Credit Union
4.4
Excellent
51k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always professional with great rates and policies.
What makes it great is they did and do what they have done every loan ect I've done with NFCU. They had clear and defined rates and policies, they had people that explained the options and process, they answered questions and had options and solutions when needed.
This loan required more time and a correction as the dealership had a policy that slowed things down, they were not familiar with pre approval check or the system of contacting for confirmation and needed guidance. NFCU corrected an error submitted and allowed the process to continue successfully...
They've always done great and are a pleasure to work with... did I mention good/fair rates/fees..
15 April 2026
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, John! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Edward,
Navy Federal Social Care Team
Best way to buy a car
Quick easy to understand very transparent!! I really appreciate the customer service and support
1 May 2026
Reply from Navy Federal Credit Union
Thank you for taking the time to share your review, David! We're glad to hear you had great experiences during the loan process and we look forward to our next chance to assist you!
Emma,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
I appreciate you reaching out to share your review with us, Clyde. If you'd like to discuss your recent application in further detail, please don't hesitate to give us a call anytime at 1-888-842-6328. We're always available for any future needs you may have, and look forward to opportunities to serve you. ~Craig
Craig,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Michael! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Dawn,
Navy Federal Social Care Team
Hardly satisfied. Well am still waiting for that help and…
Well am still waiting for that help and guidance that is referred to in the intro. Six year don’t recall a plus for an any one calendar year. At this point my account has decreased by approx 100k . Had it made even 3 or 4% over these past six years would have been nice . Always hear what the market is making not about what my account is loosing! What we can do to improve it, strategy for going forward.
9 July 2026
Reply from Navy Federal Credit Union
Thank you for taking the time to share your experience with us, James. We value your feedback and will ensure it's shared with the Navy Federal Investment Services leadership team for consideration. We look forward to future opportunities to provide you with the world-class service we strive for. Thank you again for your review.
Dakota,
Navy Federal Social Care Team
My NFCU financial advisor is the best
My NFCU financial advisor is the best. There when you need him and not hounding you when you don't.
28 July 2026
Reply from Navy Federal Credit Union
James, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us. We'd be happy to pass along your kind words to your advisor and their management team. We look forward to more opportunities to serve you!
Sage,
Navy Federal's Social Care Team
I just love how the customer is…
I just love how the customer is important with Navy Federal
28 July 2026
Reply from Navy Federal Credit Union
Thank you for your review, Denise!
Hayden,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
We're glad to hear you had a good experience, Cortez-- thanks for sharing your feedback!
Riley,
Navy Federal Social Care Team
Rational
Rational, professional and sympathetic listening to understand and propose solutions; that is Navy Federal Credit Union every time, any time.
18 June 2026
Reply from Navy Federal Credit Union
Thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Dawn,
Navy Federal Social Care Team
After years of loyal banking
After years of loyal banking, NFCU locked my account without explanation. They forced me to fill out a security appeal that promised (on the form) a 15 business day turnaround. It has been over two months. Because they are holding my money hostage, I cannot access my own capital to pay my bills, causing my credit score to plummet. In-person staff lied to my face about the timeline, phone support dismissed me with "first-come, first-served" excuses, and they refuse to let members contact the appeals team. NFCU clearly learned nothing from their recent major class-action lawsuits. I am currently documenting all financial damages caused by this unlawful freeze and am preparing to take formal legal action. Do not bank here unless you want your savings held hostage.
28 July 2026
Unprompted review
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Nick. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Hayden,
Navy Federal Social Care Team
From initial contact to the end of the…
From initial contact to the end of the process every member of the team provided excellent service and support.
17 July 2026
Reply from Navy Federal Credit Union
William, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Seraphina,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
We appreciate all feedback, negative or positive. Thank you for taking the time to share your review with us, Greg.
Missy,
Navy Federal Social Care Team
Refreshing resolution
It's refreshing to talk to an employee you can understand when a problem occurs, and especially when they resolve the issue in a timely fashion.
9 July 2026
Reply from Navy Federal Credit Union
Thank you for sharing this feedback, Mark! We're happy we could provide assistance when you needed us, and we look forward to future opportunities to serve you.
Craig,
Navy Federal Social Care Team
Horrible experience
Horrible experience. Processor was terrible. Took over three months with stupid results due to processor errors.
I will obtain new VA mortgage in a few months but NEVER with Navy Federal Credit Union 😤.
28 July 2026
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Dale. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Nancy,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Joseph, we're so happy to have you as part of our Navy Federal family! We aim for world-class member experiences, and we're so pleased to know you've had great experiences. We look forward to our next opportunity to serve you!
Craig,
Navy Federal Social Care Team
Everyone on my loan team met and…
Everyone on my loan team met and exceeded my expectations
20 July 2026
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience, Rodney!
Dani,
Navy Federal Social Care Team
HELOC experience.
Before initiating my application with Navy Federal I made sure I had all of the needed documentation ready to go for a loan of this type. I really loved the Homesquad feature and the easy loading of documents, The loan officers were also very helpful and reachable, good communication there overall. My only criticism will be to the Underwriter time lenght portion and finilizing the loan, I think it was a bit excessive, considering not having many request to clarify or produce other documentation to substantiate my loan information. When I heard the loan officer said that it could take up to 45 days to close, trust me it did took that long, I was to expectation that 4 weeks would have been sufficient when providing all docs timely and accurately. Moral of the story, plan well ahead and set expectations further than the normal amount of time you might think the loan process will take.
28 June 2026
Reply from Navy Federal Credit Union
Thank you for taking the time to provide candid feedback. I'll be sure that your feedback reaches the right team so it can be considered for future improvements. Thank you again for your review.
Dani,
Navy Federal Social Care Team
This was our second mortgage experience…
This was our second mortgage experience we have had with NFCU.
We just closed on purchasing a 2nd home in Idaho. I would like to personally thank Cameron and Tim in your Mortgage Dept. Both of these gentlemen were outstanding during the process. They were knowledgeable and very responsive with communication which was very much appreciated due to the home and my husband being in Idaho, and myself in Florida. It was our pleasure working with them.
It seems things were going great UNTIL the loan process went to the closing dept. That's when things started to fall apart. Mostly from what I can tell was a lack of communication and direction from the NFCU closing dept. to our Idaho Title Company and realtor. This caused much confusion and stress right up to and on the day of closing. I wish it could have closed better for all involved.
29 July 2026
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Dawn! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We also appreciate your feedback about communication during closing, and will ensure it is shared with the appropriate teams for review. For the security of our employees, we ask that you edit your feedback to remove their last names. We'll be sure to share this compliment with Cameron, Tim, and their management teams.
Emma,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Jordan, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Nancy,
Navy Federal Social Care Team
Navy Federal Superior Reliability
Navy Federal has always been super reliable for us and this was no different.
17 July 2026
Reply from Navy Federal Credit Union
Smacky, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Nancy,
Navy Federal Social Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.