This is our second mortgage with N.F. Overall, we received good customer service. Anytime we hit a speed bump Navy Federal makes the adjustment to get things done. We will continue to use Navy Federal... See more
Company replied
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Overall it all worked out. But, from the date I signed the closing paperwork it took 14 days to get funded. Came back twice it was msiing paperwork from my wife. I believe problem was because of th... See more
Company replied
Company details
About Navy Federal Credit Union
Written by the company
Navy Federal Credit Union opened its doors in 1933 with only 7 members—now, it’s over 14 million strong. As a member-owned, not-for-profit credit union, each and every member’s financial well-being is their mission. They strive to become the preferred and trusted financial institution for the military, Veterans and their families—offering products designed with their members' unique needs in mind.
Not a member of Navy Federal? Join today!
Contact info
P.O. Box 3000, 22119-3000, Merrifield, VA, United States
- 1-888-842-6328
- www.navyfederal.org
Navy Federal Credit Union
4.4
Excellent
51k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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28 May 2026
May use AI-assist with repliesRead more
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I have recently given all my business…
I have recently given all my business to Navy Federal credit union. In doing so I transferred a couple of loans which had been open for several years. Recently, I had an emergency to cut down some trees and needed a short term loan. They gave me the loan but at a second tier rate. They stated that even through I have an 800+ credit score with no derog ever that since I had loans less than a year old with them I was "high risk"
I went with them because their rates were better. I don't like their payment options on their app though and if you ask a question through email you get an automated response. I have asked someone to call me regarding this recent circumstance and I'm not a valuable enough customer apparently that someone can actually pick up a phone. Matter of fact I would bet this review gets an automated apology with a number to call if I have further questions. I highly recommend PenFed or USAA. They are definitely more accommodating and have similar rates with more perks.
29 July 2026
Unprompted review
Reply from Navy Federal Credit Union
Jimmy, I'm sorry to hear you haven't had a good experience with us. I hope we'll have an opportunity to provide the world-class service we strive for in the future.
Jessica,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience, Yvette!
Jessica,
Navy Federal Social Care Team
Most of the contact process was done…
Most of the contact process was done online. That said, a real life person was available for contact, that I used, and the event that there were any questions or issues. The process was very straightforward.
1 July 2026
Reply from Navy Federal Credit Union
We're glad to hear you had a good experience, Michael -- thanks for sharing your feedback!
Amelia,
Navy Federal Social Care Team
Why do you keep soliciting me to apply…
Why do you keep soliciting me to apply for a credit card if you don’t approve me.???? I have 2 navy federal accounts. Checking and saving. I will cancel one now and move to another bank. The next time you solicit me I will cancel the other account. You are a predatory lender . Very unfair and unfortunately bad customer service.
29 July 2026
Reply from Navy Federal Credit Union
Michael, I'm sorry to hear you haven't had a good experience with us. We are always available 24/7 at 1-888-842-6328 if you have questions about your cards or applications.
Lydia,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thanks for taking the time to leave your feedback, Christopher!
Lydia,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
That's what we love to hear, Robert! Thanks for taking a moment to share!
Kinsley,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you for taking a moment to share, Richard!
Kinsley,
Navy Federal Social Care Team
Excellent!
15 July 2026
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Francisco! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Sage,
Navy Federal's Social Care Team
I was trouble logging into my account…
I was trouble logging into my account to make a payment and when I called customer service the women I spoke to did not seem confident helping me. I didn't time it however in had to be 15 to 29 minutes to handle something that should taken 5. When she finally completed the transaction, I asked to set up auto pay and she fumbled for a while before telling me she couldn't set it up. THANKS FOR YOUR REPLY, HOWEVER I WOULD HAVE AXPECTED SOME HELP WITH MY ORIGINAL PROBLEM OF SETTING UP AUTOPAY. IT SENDS THE MESSAGE THAT YOU DON'T REALLY CARE!
27 July 2026
Reply from Navy Federal Credit Union
Charles, thank you for taking the time to provide your feedback. I apologize that you didn't have a positive experience when calling us. I'll be sure this feedback is shared with the correct teams for evaluation. Furthermore, I hope we'll have an opportunity to provide the world-class service we strive for in the future. Thank you again for your review.
Kinsley,
Navy Federal Social Care Team
Great customer service
Fast service at the teller line. Great rates are offered on IRAS and MMS Accounts
28 July 2026
Reply from Navy Federal Credit Union
Loretta, thanks so much for sharing your branch feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Kai,
Navy Federal Social Care Team
The customer service is very patient…
The customer service is very patient and they listen and get anything I need solved. They make sure I’m satisfied with everything before the call ends. They have a lot of benefits and im very satisfied with them as a new member.
6 June 2026
Unprompted review
Reply from Navy Federal Credit Union
Tylandra, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Sage,
Navy Federal's Social Care Team
So easy to apply for a loan
So easy to apply for a loan. The process was seamless. I will onlybuse Navy Federal
3 June 2026
Reply from Navy Federal Credit Union
Stephanie, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Sage,
Navy Federal's Social Care Team
The people were terrific
The people were terrific. The computer experience could use some tweaking. It wasn’t always clear who we were dealing with, at each step in the process our contact changed. At the same time, it wasn’t always clear exactly what we had completed and what currently needed to be done. Overall it has worked out beautifully.
thanks,
Rodney and Helen Johnson
1 April 2026
Reply from Navy Federal Credit Union
Arthur, I'll be sure that your feedback reaches the right team, so it can be considered for future improvements. Thank you again for your review. We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Dawn,
Navy Federal Social Care Team
Starting Over
Well at first I didn't think that I would get approved for the card but they were the only ones that approved me for a credit card. I thank them for the opportunity and I love my Navy Federal Credit Card.
29 July 2026
Reply from Navy Federal Credit Union
Thank you so much for sharing your review, Aneta! We're glad you're loving the card and happy to have you as part of our Navy Federal family! We look forward to our next opportunity to serve you.
Craig,
Navy Federal Social Care Team
Disappointed.
This is the second time we have taken a mortgage with Navy Federal. The first time was a breeze and a pleasure, this time it must have been done by someone new. She didn’t have a clue, lost or misplaced documents , took months to get this closed when there was no reason for it other than not seeming to know what she was doing. We had to jump through hoop after hoop which was not the case with our first mortgage on the same house which we were just redoing.
29 July 2026
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Rebecca. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Sage,
Navy Federal's Social Care Team
The process is way too long.
15 July 2026
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Laurie. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Emma,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience, Jack!
Reed,
Navy Federal Social Care Team
I really appreciate that thoroughness…
I really appreciate that thoroughness and responsiveness of the loan officer and processor we had during this homebound process. Rhonda and Lauren were extremely helpful with helping us understand the steps of the mortgage process as well as answering any questions we have regarding estimates required documents, etc.
21 July 2026
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Jonathan! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with Rhonda, Lauren, and their management teams!
Craig,
Navy Federal Social Care Team
This was the worst experience with a…
This was the worst experience with a bank I have ever had. NFCU’s incompetence throughout the process was mind numbing. I will continue to recommend that no one use NFCU for any financial service.
22 July 2026
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Benjamin. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Kai,
Navy Federal Social Care Team
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