This is our second mortgage with N.F. Overall, we received good customer service. Anytime we hit a speed bump Navy Federal makes the adjustment to get things done. We will continue to use Navy Federal... See more
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Overall it all worked out. But, from the date I signed the closing paperwork it took 14 days to get funded. Came back twice it was msiing paperwork from my wife. I believe problem was because of th... See more
Company replied
Company details
About Navy Federal Credit Union
Written by the company
Navy Federal Credit Union opened its doors in 1933 with only 7 members—now, it’s over 14 million strong. As a member-owned, not-for-profit credit union, each and every member’s financial well-being is their mission. They strive to become the preferred and trusted financial institution for the military, Veterans and their families—offering products designed with their members' unique needs in mind.
Not a member of Navy Federal? Join today!
Contact info
P.O. Box 3000, 22119-3000, Merrifield, VA, United States
- 1-888-842-6328
- www.navyfederal.org
Navy Federal Credit Union
4.4
Excellent
51k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Car loan has great rates
Them actually giving me a loan is wat made my experience great and they made it easy to get my car.
24 June 2026
Reply from Navy Federal Credit Union
Rodriquez, thanks so much for taking the time to leave your feedback for us! We're so happy to hear about your positive experience with your auto loan. We're looking forward to our next opportunity to serve you, and we hope you enjoy your new ride!
Kai,
Navy Federal Social Care Team
NFCU auto refi
From the beginning of the auto refinance application to the time we picked the check at NFCU was a flawless process. I want to thank all the staff at the Pembroke Pines branch. I want to give a special thanks to Tania, the branch manager to taking care of my loan process. Tania, even followed up with me the following day to make sure we were satisfied. Tania, also provided valuable information for how to get the title of the car. We're very grateful NFCU has such a great person on their team.
29 July 2026
Unprompted review
Reply from Navy Federal Credit Union
Thank you so much for sharing your experiences with us, Oscar! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with Tania and the Pembroke Pines branch.
Kai,
Navy Federal Social Care Team
My loan process took a while but I…
My loan process took a while but I understand everything must be correct. Tammy and everyone at Navy federal in moyock, N C was very helpful though out the entire process. Also my loan processer Victoria kept me up to date on my loan.
17 June 2026
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, George! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with Tammy, Victoria, and their management teams.
Emma,
Navy Federal Social Care Team
Easy to use and accepted by all.
23 July 2026
Reply from Navy Federal Credit Union
Daniel, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Edward,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Timothy! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Kai,
Navy Federal Social Care Team
Navy Federal does NOT support…
Navy Federal does NOT support veterans!!! I am astonished that my son who had to get out of the military and is now 100% disabled, only has an apartment with no debt and a substantial savings account, and a credit score in the high 600s, was turned down for a car loan with Navy, whom he has banked with for over 5 years, because he has never had a loan before. Not only that, they stipulated they wanted a cosigner who has a savings account with them. If they think this is what supporting our veterans looks like, then they are the problem!!! This is disgraceful. I will be making sure he transfers his disability check to be deposited into USAA. I have seen Navy give the worst credit, a car loan, but not today!!! I'm beyond disappointed and ticked off
31 July 2026
Unprompted review
Reply from Navy Federal Credit Union
S W, thank you for taking the time to provide your feedback. I apologize that your son didn't have a positive experience when calling us for a loan. I'll be sure this feedback is shared with the correct teams for evaluation. Thank you again for your review.
Dawn,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
This is what we love to hear, Antonio! Thank you for taking the time to leave a review!
Gretchen,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Hennrietta! We appreciate you taking the time to share your feedback.
Seraphina,
Navy Federal Social Care Team
HELOC
I recently went through the process of obtaining a HELOC. My loan officer, Ashley, was absolutely wonderful. She was extremely knowledgeable, responsive, and overall just made the process very seamless. 10/10!
31 July 2026
Unprompted review
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Elizabeth! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. For the security of our employee, we ask that you edit your feedback to remove their last name. We'll be sure to share this compliment with Ashley and their management team.
Reed,
Navy Federal Social Care Team
It was miserable almost the entire…
It was miserable almost the entire time! I regret using NFCU.
30 July 2026
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Cheryl. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Dawn,
Navy Federal Social Care Team
BE CAREFUL
If you plan to help your elderly parents one with dementia and the other not technically inclined with a home loan be very careful Navy Federal will think you are scamming your parents while helping them with the technology side of Navy Federal while you stand there with your parents at the branch and adult protective custody will be called on you by Navy Federal for an investigation and accounts locked causing a delay with the new home closure. Now because of the Harker Heights location the family is having to come together and get some money together so they dont loose there new home to be close to family so we can help take care of our elderly parents. You see the heartfelt generic response from Navy Federal on each review. Way to take care of Veterans and service members.
28 July 2026
Unprompted review
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Waylon. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Connor,
Navy Federal Social Care Team
all that was needed to be done was in a…
all that was needed to be done was in a pleasant and cordial manner and professional way there were no problems whatsoever
6 July 2026
Reply from Navy Federal Credit Union
Allen, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Dawn,
Navy Federal Social Care Team
Best credit union all around
Best credit union all around. Very pleased with my financial advisor.
24 July 2026
Reply from Navy Federal Credit Union
Thank you for the kind words Joel. We're so happy to hear this and are glad you're part of the Navy Federal family.
Gretchen,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
This is so great to hear Anthony — thank you for sharing your feedback! We aim for world-class member experiences, and we're so pleased to know you've had great experiences. We look forward to our next opportunity to serve you!
Missy,
Navy Federal Social Care Team
NFCU has always been great for me
NFCU has always been great for me. I would go with them before any other lender time and time again.
31 July 2026
Reply from Navy Federal Credit Union
We love to hear feedback like this, Harold -- thank you so much for sharing your review! We look forward to the next time we can be there for you!
Connor,
Navy Federal Social Care Team
Great U.S Based CS
Great U.S. Based Customer Service ! Unlike many other banks that use overseas call centers, Navy Federal uses U.S. Based CS Agents who are Professional and Knowledgeable!
I hope they keep it this way !
24 July 2026
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Alex! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Edward,
Navy Federal Social Care Team
I feel comfortable I feel safe and…
I feel comfortable I feel safe and thank you for having my back
30 July 2026
Reply from Navy Federal Credit Union
We appreciate your review, Philippe! Our members are what make us great, so thanks for being part of our Navy Federal family!
Connor,
Navy Federal Social Care Team
All the staff was very helpful and made…
All the staff was very helpful and made my buying process easy. Thank you to Helen , Allison , Marina and the team for the help. We got paired with Tara and I’d recommend her to anyone buying a home.
23 July 2026
Reply from Navy Federal Credit Union
Aaron, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us. We'd be happy to pass along your kind words to the employees who assisted you and their management team. We look forward to more opportunities to serve you!
Dani,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience, Mike!
Edward,
Navy Federal Social Care Team
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