Made a mistake by entering my email address wrong so no confirmation email, I emailed these guys and had a reply from Efren with in hours, sending me my confirmation for parking! I was so worried abo... See more
Company replied
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Review summary
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Reviews shaping this summary
I spoke with Hannah today regarding paying the drop off fee at Birmingham airport - due to a massive queue there was no way I was under ten minutes and the website wouldn't let me pay. She quickly con... See more
Company replied
Web chat with Sam for advise regarding parking. Sam remained professional and helpful through the chat. Staff in general have been helpful throughout my contact with them. Nothing as worrying like... See more
Company replied
Emailed the NCP team as had issues with my web browser making an amendment to my booking. What a lovely prompt response with a clear explanation and it turns out that there is a grace period when... See more
Company replied
Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
13k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very helpful customer services staff
Very helpful customer services staff. Clean, well managed car parks in good locations!
8 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Chaz, we appreciate your feedback! It’s wonderful to know that our Customer Service Team made a positive impact. Thanks for your review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Was quite stressed but was helped out…
Was quite stressed but was helped out quickly thank you
8 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Dustin, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
The customer service Eric was very…
The customer service Eric was very helpful and dealt with my query very swiftly. It was a high level of service
8 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Nilesh, thank you for your lovely review! We’re pleased that our Customer Service Team could be of help. Your feedback via Trustpilot is greatly appreciated. Please do get in touch with us should you need any further help. Best regards, NCP
Eric was very understanding and helpful
Eric was very understanding, helpful, polite and professional and stayed on line until I had checked everything and was happy. Credit to the company.
8 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear James, it’s wonderful to hear such positive feedback! Thank you for highlighting the great work of our Customer Service Team. We appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Great customer service!
Great customer service!
Gentleman ERIC helped me resolve my issue while stuck at the barrier.
Thank you!
8 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear David, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Excellent response from NCP…
Very positive response from NCP regarding an ‘open session’ payment I hadn’t realised I’d booked using their payment app at a barrierless car park. Prompt response with a full refund, thanks NCP.
7 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Paul, thank you for your kind review! We’re so pleased that our Customer Service Team could help you. Your feedback via Trustpilot is greatly appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Reply from NCP National Car Parks
Dear Deb, we’re so grateful for your review! It’s fantastic to know our Customer Service Team was able to assist you in a meaningful way. Thanks for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Addenbrookes visit NCP you money grabbers
Addenbrookes visit. My partners mother was rushed to A and E by ambulance. I was told by nursing staff that because she was admitted I could get a discount. I spoke to the bearded young man at the hospital who was very rude, actually came out and read the instructions to me word for word as if reading a book to a 5 year old. All I was asking for was information about obtaining a discount as it seemed if you were visiting a patient you could apply for this. To cut a story short, when my partners mother was discharged, I picked her up from the discharge unit. The staff there said that if I take the discharge letter and show them I wouldn't have to pay.... Anyway, when I got there i had the same bearded guy at the customer service window who said there was no such thing as free discharge and I had to pay as she smiled! Since then NCP customer service have put every obstacle in my way to resolve this.
25 June 2026
Unprompted review
Reply from NCP National Car Parks
Dear Debbie, many thanks for sharing your recent review here on Trustpilot. We are sorry to hear your feedback and we would welcome reviewing your experience with you further, so please do respond to our info request we have just sent or email us at TPNCPreviews@ncp.co.uk when convenient. Best regards, NCP
We mistakenly booked a car parking…
We mistakenly booked a car parking place at Crewe train station with Ringo. When we arrived we took the ticket from the barrier and parked. We took our granddaughter to the platform for her train and waved her off
We got back in the car and put the ticket in the machine to leave,but it swallowed the ticket and we were stuck inside the car park. We finally managed to speak to someone who understood our problem andit was sorted thanks to Eric. He realised the situation and after a few minutes, we made our escape from the car park, so a big thank you to Eric for his understanding and his knowledge on how to get us moving again. Thanks a lot.
7 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Bernie, we appreciate your kind words! We’re so glad that our Customer Service Team could make your experience a positive one. Thanks for the review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Great customer service
I called customer service to get help paying my ticket since the machines were not working due to new management at the car park. Eric was great on the phone and handled everything professionally and promptly. Thank you again Eric!
7 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jake, we appreciate your feedback! It’s wonderful to know that our Customer Service Team made a positive impact. Thanks for your review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Eric was super helpful
Eric was super helpful, amazing service and polite. Couldn’t recommend enough NCP customer service help line.
7 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Ross, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
I accidently went through Gatwick drop…
I accidently went through Gatwick drop off atea as I missed the exit sign from the Long stay car park. I called customer service when I got home. The phone was answered promptly. The customer service officer Eric, was very polite,he listened to me and was able to quickly resolve the issue. Thank you
7 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear MaaBaker, your positive review means the world to us! We’re so pleased our
Customer Service Team could meet your needs. Thank you for sharing via
Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Exceptional Customer Service
Very good!
Emmanuel online.
Sam on the phone.
Exceptional customer service and help.
6 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Andrew, thank you for your kind review! We’re so pleased that our Customer
Service Team could help you. Your feedback via Trustpilot is greatly
appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Helped by Hannah
I was helped by Hannah today from customer services as I paid for my parking at the wrong location. Hannah was brilliant in assisting me and ensuring I wouldn't get additional charges. After an extremely stressful and overwhelming situation I was completely reassured by hannah to which I am extremely grateful
6 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jenny, we’re so grateful for your review! It’s fantastic to know our Customer
Service Team was able to assist you in a meaningful way. Thanks for
sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Reply from NCP National Car Parks
Dear John, we’re so grateful for your positive review! It’s great to hear that our
Customer Service Team provided excellent service. Thanks for sharing via
Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
I forgot that I needed to use a QR Code…
I forgot that I needed to use a QR Code to enter the car park - thought it would be reg recognition - so had to buy a ticket as well as prepaid. Sam at NCP customer service was helpful, he understood my problem and he refunded me quickly, so all good.
6 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Ian, we appreciate your feedback! It’s wonderful to know that our Customer Service Team made a positive impact. Thanks for your review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Thank you for a swift refund to a…
Thank you for a swift refund to a parking event.
2 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Pam, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Beware!
Having used NCP facilities for many years with no incident, but faced with their bullying and intimidation, its a whole different story. They fail to have their machines (on this incident, 3 machines in 1 car park!) functioning all in an effort frustrate customers and then issue the usual medieval landowner style threats.
Thought that was bad, then comes the appeals, 'the Computer says NO', matter closed then the dogs are set loose with no explanation.
Then they block emails (evidence saved for the courts).
Beware
3 June 2026
Unprompted review
Reply from NCP National Car Parks
Dear Shad, thank you for your recent Trustpilot review. We are sorry to hear your feedback and would be happy to review your PC issuance with you. Please do respond to the information request we sent a short while ago or email us at TPNCPreviews@ncp.co.uk so we can discuss the case with you. Best regards, NCP
QR code problem
Customer services came through quite quickly even though I started at no. 8. I was unable to print the car park QR code directly from the email, but Sam sent me another email with the QR code in a .pdf file. Otherwise my pre-booking would have been useless and I would have had to buy another ticket at the barrier.
4 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Derek, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Had the most awful customer service…
Had the most awful customer service experience from NCP. They provided my apartment building a discount code for the car park next door however ended the code with zero explanation. Then when I tried contacting them to see if there was a replacement code Zion was so rude and unhelpful. Am now parking elsewhere in the city as refuse to spend my money after service like this
6 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Ellie, many thanks for sharing your recent review here on Trustpilot. We are sorry to hear your feedback and we would welcome reviewing your experience with you further, so please do respond to our info request we have just sent or email us at TPNCPreviews@ncp.co.uk when convenient. Best regards, NCP
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