Made a mistake by entering my email address wrong so no confirmation email, I emailed these guys and had a reply from Efren with in hours, sending me my confirmation for parking! I was so worried abo... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I spoke with Hannah today regarding paying the drop off fee at Birmingham airport - due to a massive queue there was no way I was under ten minutes and the website wouldn't let me pay. She quickly con... See more
Company replied
Web chat with Sam for advise regarding parking. Sam remained professional and helpful through the chat. Staff in general have been helpful throughout my contact with them. Nothing as worrying like... See more
Company replied
Emailed the NCP team as had issues with my web browser making an amendment to my booking. What a lovely prompt response with a clear explanation and it turns out that there is a grace period when... See more
Company replied
Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
13k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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After contacting via email I had a full…
After contacting via email I had a full refund of my payment.
I was pleased with the quick replies.
8 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Mrs Potter, good morning and many thanks for your recent review here on Trustpilot, we are delighted to receive your positive feedback! Please do get in touch if you need any other support. Best regards, NCP
After several attempts to log in i had…
After several attempts to log in i had to ask for help as my email was not working, laura mae at ncp Web chat kindly sorted this for me where I was then able to amend my booking
Very happy 😊
23 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Lind, hello there and thank you so much for sharing your Trustpilot review, we really appreciate hearing your feedback from contacting our team and our colleague Laura Mae! Please get in touch with us at TPNCPreviews@ncp.co.uk should you need any other help. Best regards, NCP
The customer service was great in…
The customer service was great in solving my issue and solved it quick and easy, appreciated it,
23 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Blake, good morning and many thanks for your recent review here on Trustpilot, we are delighted to receive your positive feedback! Please do get in touch if you need any other support. Best regards, NCP
Hannah -customer service
I spoke with Hannah -customer service- on 20/08/2026 when I had issues with one of the ticket machine at Whitechapel NCP London. She was very polite and reassuring. She told me to give my pay and tap 24 hours to see if it will reflect on my bank account. This didn't reflect, so when I called today, I was glad it was Hannah who was on the other end of the phone. She assisted me professionally and was able to payment my parking fee over the phone. Thanks for your service.
22 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Ronald, hello there and thank you so much for sharing your Trustpilot review, we really appreciate hearing your feedback from contacting our team and our colleague Hannah! Please get in touch with us at TPNCPreviews@ncp.co.uk should you need any other help. Best regards, NCP
Great service
The customer service representative was great and sorted my issue perfectly
Great service to sort out an honest mistake
22 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Daniel, good morning and thank you for sharing your recent review, we really appreciate hearing your feedback. Please get in touch with us at TPNCPreviews@ncp.co.uk should you need any other help. Best regards, NCP
Reg change.
Customer was very helpful and understanding and help me. I had trouble with car reg as could not amend,so sent email and they sorted it for me.Top marks for them.
22 August 2026
Unprompted review
Reply from NCP National Car Parks
Good morning and many thanks for your recent review here on Trustpilot, we are delighted to receive your positive feedback! Please do get in touch if you need any other support. Best regards, NCP
I made a request for a refund, my error.
I made a request for a refund due to my mistake in making payment. The communication via chat was very prompt and useful. After making a refund request via the link provided within 24 hours I had confirmation that the refund was to be made. I found the chat and form filling exercise, easy and within 24 hours I had confirmation that a refund would be applied to me.
Great and polite courtous service provided by the representatives, both on chat and confirmation of refund.
22 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Chris, good morning and thank you for sharing your recent review, we really appreciate hearing your feedback. Please get in touch with us at TPNCPreviews@ncp.co.uk should you need any other help. Best regards, NCP
My parking experience at Birmingham Airport
My parking experience at Birmingham Airport was actually quite poor because it was not clear which payment machines related to which car parks, and I inadvertently paid £38 (£26 + £12) instead of £12. However, when I reported this to NCP they responded within 3 days and confirmed a refund would be given. No stupid arguments like you get with some car parks, so that instantly bumped their score from 0 to 4.
18 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Chris, good morning and thank you for sharing your recent review, we really appreciate hearing your comments from visiting Birmingham Airport. Please get in touch with us at TPNCPreviews@ncp.co.uk should you need any other help. Best regards, NCP
Glad this shyster company has collapsed
Glad this shyster company has collapsed
20 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Ged, good morning and many thanks for sharing your recent review. We are sorry to receive your negative review and should you wish to discuss your experience with us further, please do respond to our info request or email us at TPNCPreviews@ncp.co.uk. Best regards, NCP
Reply from NCP National Car Parks
Good morning and many thanks for your recent review here on Trustpilot, we are delighted to receive your positive feedback! Please do get in touch if you need any other support. Best regards, NCP
Issue resolved with ease
I had a very good experience with an issue which came up. Ingrid sorted it out very quickly, was very understanding and helpful.
Thank you
19 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Dave, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Quick and simple help from customer…
Quick and simple help from customer service chat. Alleviated my concern that a pre booking wasn’t showing in the app, however this is normal for a pre-booking. Assured that using the detail in my confirmation email would be fine.
19 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Liam, good morning and thank you for sharing your feedback via Trustpilot today. We will, of course, share your comments with the pre-book team and please do contact us should you need any support in the future. Kind regards, NCP
I paid for my parking at NCP twice in…
I paid for my parking at NCP twice in error. On realising my mistake, I contacted customer service to request a refund. Ingrid from NCP customer service contacted me the next day to confirm that my refund had been processed. Excellent customer service.
19 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Noleen, thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
Karl great, NCP poor
The payment is very difficult as the machine in Spinningfields car park Manchester wouldn’t let me pay and finding a way to pay online took ages. Eventually got in a chat with Karl who was incredibly helpful and sent me a link and validated my discount code. He is brilliant, NCP is very expensive and difficult to use.
19 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Daniel, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Excellent customer service
I contacted customer service to resolve an issue where I had been accidentally overcharged. Ingrid could not have been more helpful - a fast response and all sorted really quickly and efficiently
18 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear B White, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
Issues with machines and app.
I had issues in pontypridd yesterday as machines were down and I couldn't pay. Tried to download app, but it wouldn't accept my card. Spoke to Sam today. He took my payment for yesterday and assured me I wouldn't receive a fine. Such a lovely man.
18 August 2026
Unprompted review
Reply from NCP National Car Parks
Thank you for your kind review! We’re so pleased that our Customer
Service Team could help you. Your feedback via Trustpilot is greatly
appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Thanks to Jenna
Thanks to Jenna, very quick response when I requested a receipt for a recent visit to Wellington Place in Leeds.
19 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Peter, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
I parked my car at the valet parking…
I parked my car at the valet parking thinking it would be nice and safe. I came back with the air suspension faulty caused by the NCP drivers. I complained on several following all their protocols only to get an email refusing to accept liability!! As you can imagine I’m far from satisfied 😡. MY BIGGEST ADVICE THAT I CAN OFFER RIGHT NOW IS REGARDLESS OF COST DO NOT USE NCP CAR PARK ANYWHERE IN THE UK - NEVER AGAIN WILL I EVER USE NCP PARKING !!! 😡😡😡😡
And I bet NCP won’t even contact me 07970673381
18 June 2026
Unprompted review
Reply from NCP National Car Parks
Dear J B, many thanks for sharing your recent review here on Trustpilot. We are sorry to hear your feedback and we would welcome reviewing your experience with you further, so please do respond to our info request we have just sent or email us at TPNCPreviews@ncp.co.uk when convenient. Best regards, NCP
Excellent Costumer Service
Paul did a great job when I mistakenly didn’t pay my Park. Really nice and helpful.
Also is really easy to deal with payments in their app
18 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Rafael, we’re so grateful for your review! It’s fantastic to know our Customer Service Team was able to assist you in a meaningful way. Thanks for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Prompt and courteous service
Prompt and courteous service. Solution provided quickly.
18 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Emilia, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
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