Made a mistake by entering my email address wrong so no confirmation email, I emailed these guys and had a reply from Efren with in hours, sending me my confirmation for parking! I was so worried abo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Hannah today regarding paying the drop off fee at Birmingham airport - due to a massive queue there was no way I was under ten minutes and the website wouldn't let me pay. She quickly con... See more
Company replied
Web chat with Sam for advise regarding parking. Sam remained professional and helpful through the chat. Staff in general have been helpful throughout my contact with them. Nothing as worrying like... See more
Company replied
Emailed the NCP team as had issues with my web browser making an amendment to my booking. What a lovely prompt response with a clear explanation and it turns out that there is a grace period when... See more
Company replied
Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
13k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Prompt and courteous service
Prompt and courteous service. Solution provided quickly.
18 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Emilia, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Less than perfection as the Bookings…
Less than perfection as the Bookings system didn’t go to a confirmation page so I repeated the bookings and got charged twice. However got very good Customer service and was refunded quickly. The car park did not recognise the QR code on arrival so had to contact NCP at the barrier on the way out however this was resolved quickly although not great for my blood pressure!!!!
10 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Sarah, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Waairport booking s helpful in solving my problem…
Was helpful in solving my problem quickly and politely
18 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jeffrey, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
I had a Fantastic experience with staff…
I had a Fantastic experience with staff members who assisted me in locating my booking.
They were all extremely friendly and helpful
17 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Miss Hooper, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Emailed the NCP team as had issues with…
Emailed the NCP team as had issues with my web browser making an amendment to my booking.
What a lovely prompt response with a clear explanation and it turns out that there is a grace period when parking at Birmingham Airport.
Great response, super helpful and very professional.
Thank you!
18 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Simon, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Great service from Elis
Elis in customer service solved my problem really quickly when I was a bit worried it was going to be a difficult fix - I really appreciated their speedy help and kind manner. Have used NCP to park at Birmingham airport on multiple occasions and it has been fast, easy and seamless. Thank you
17 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Josie, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Sam was very helpful in assisting my…
Sam was very helpful in assisting my parking problem. Thanks.
17 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Peter, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
Sam made my requested change very…
Sam made my requested change very efficiently.
17 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Richard, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Been at NCP car parks many times and…
I’ve used NCP car parks many times and have been really pleased. The prices are good, and the service has been reliable.
On my most recent visit, the payment machine wasn’t working, so I was unable to pay. I phoned NCP a few days later, and Eric was very helpful and professional. He kindly voided my parking session and resolved the issue quickly. Great customer service.
17 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Oceana, thank you for the glowing review! We're so glad our Customer Service Team met your expectations. Your feedback via Trustpilot is much appreciated. Please do get in touch with us should you need any further help. Best regards, NCP
Sam was a great help
Sam was a great help, sorted out my booking mistake in minutes, thank you.
17 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear AF, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
ERIC help me out to pay parking charge he’s very helpful and kind
ERIC help me out to pay parking charges. He’s very helpful and kind . Thanks again
17 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Rupindeer, your positive review means the world to us! We’re so pleased our Customer Service Team could meet your needs. Thank you for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
brillant service very helpfull
17 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Markus, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Eric was very helpful and reassuring
17 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jaspreet, we’re so grateful for your review! It’s fantastic to know our Customer Service Team was able to assist you in a meaningful way. Thanks for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
I had to exit the car park without…
I had to exit the car park without paying due to an issue with the payment machine at the exit. I contacted NCP to explain what had happened and spoke to Eric.
Eric was absolutely brilliant. He understood the issue straight away and managed to resolve it within just 2–3 minutes. He was extremely polite, professional and pleasant to speak to, and his attitude really made a difference.
I also want to mention that this experience was much better than a previous experience I had with NCP Customer Care over email. On that occasion, I found the process much less straightforward and the overall experience was disappointing. In comparison, Eric handled my issue quickly, efficiently and with a genuinely helpful attitude.
I was very happy with the way Eric handled the situation and wanted to make sure his excellent customer service was recognised. Thank you, Eric, for making what could have been a frustrating situation so easy to resolve!
17 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Asim, thank you for your kind review! We’re so pleased that our Customer Service Team could help you. Your feedback via Trustpilot is greatly appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Booked in advance for long stay parking…
Booked in advance for long stay parking near Rugby train station. Couldn’t locate car park, making me late for train and having to park elsewhere. No location on maps. Later found the signs for the car park hidden by trees. Found the NCP short stay car park and buzzed for assistance to have them answer and hang up on me several times. Was an unpleasant experience
8 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Joe, many thanks for sharing your recent review here on Trustpilot. We are sorry to hear your feedback and we would welcome reviewing your experience with you further, so please do respond to our info request we have just sent or email us at TPNCPreviews@ncp.co.uk when convenient. Best regards, NCP
Processed my refund so quickly and…
Processed my refund so quickly and efficiently, thank you!
14 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Kendra, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Mistakenly paid for a ticket and they…
Mistakenly paid for a ticket and they got back really quick and refunded the payment
14 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jordan, we appreciate the fantastic review via Trustpilot, we are glad we could be of service. If you need any further help, please reach out to us at TPNCPreviews@ncp.co.uk. Best regards, NCP
Communication was excellent
Communication was excellent. Helpful staff.
15 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear M.G.W, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
A straight forward quick and easy…
A straight forward quick and easy service. I didn't have my phone to take a picture of the screen when I paid the parking fee. The NCP staff at Birmingham International Airport, asked me to send an email to NCP/receipts, which I did and I received it very soon after with a polite letter attached to it from Jenna. Thank you 😊
15 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Siobhan, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Excellent and fast customer service
15 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear David, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
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