Your great array of products that met the criteria we were looking for was impressive. In particular we were very impressed by the knowledgeable professionalism and kindness of your staff. Th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am delighted with all my products, they are excellent quality, all natural & organic, very good value & last a long time. I have used the blend oils in my diffuser for many years, love all the remed... See more
Company replied
Excellent choice of products, Easy to order, quick delivery, packaged well superb customer service I ordered the Neals Yard / Morris’s &Co hand soap and hand lotion and it exceeded all my expectatio... See more
Company replied
Products are amazing and the staff are alwasy so welcoming and kind without being too intrusive or salesy. Shame they changed the branding as it is so bland now, hopefully they will revert soon to flo... See more
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Company details
Written by the company
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Contact info
United Kingdom
- www.nealsyardremedies.com
4.7
Excellent
4k reviews
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I have always loved shopping at Neals…
I have always loved shopping at Neals Yard whether its in store or online, although the benefit from instore is that you receive professional advice from friendly attentive staff, that has always been beneficial to me.
19 October 2026
Reply from Neal's Yard Remedies
We're delighted to hear that you've enjoyed shopping with us both online and in store over the years. It's especially wonderful to know that the friendly, attentive service and expert advice from our team at our Oxford store have been so valuable to you. Thank you for your continued support and we look forward to welcoming you back again soon.
With best wishes,
NYR
Neil's Yard products Hand Sanitiser
Neil's Yard products are high quality and the customer service is special especially on this occasion the lady was very helpful and friendly
20 October 2026
Reply from Neal's Yard Remedies
Thank you for your lovely feedback. We're delighted to hear that you enjoy our products and that you received such friendly and helpful service from our team at our Westfield Stratford store. We'll be sure to share your kind words with the team, who will be thrilled to know they made your visit such a positive experience.
With best wishes,
NYR
The perfume is back …
Successful visit to Neals Yard in Covent Garden. Was met with a two lovely things. One, a very helpful assistant and two, the perfume is back. Thank goodness.
I used to wear the Frankincense perfume which I believe has been rebranded and is now called Petrichor. Love love love it.
19 October 2026
Reply from Neal's Yard Remedies
We are absolutely delighted to hear about your successful visit to our Covent Garden store. It is wonderful to know that our team provided such helpful service and that you are thrilled to have your favourite fragrance back. We truly appreciate your lovely feedback and look forward to welcoming you back again soon.
With best wishes,
NYR
Packs a punch
Packs a punch. Bought this for my wife as it’s the one out of a number available to purchase this Christmas and remains the leader of the bunch. Shes very happy!
19 October 2026
Reply from Neal's Yard Remedies
Thank you for taking the time to share your feedback. We're thrilled to hear that our Advent Calendar was the standout choice and made such a wonderful gift. It's fantastic to know it has been so well received, and we're delighted that it brought so much happiness.
With best wishes,
NYR
Reply from Neal's Yard Remedies
I am sorry to read that you had not received your parcel as expected, it is always a concern if we hear this has happened. I am aware that you have contacted our Customer Care Team directly and that this has now been resolved for you
With Best Wishes
NYR
Easy order experience and a perfect gift
19 October 2026
Reply from Neal's Yard Remedies
Thank you for your lovely feedback. We're delighted to hear that you found the ordering process so straightforward and that your gift was well received. We hope to welcome you back again soon!
With best wishes,
NYR
Quite fast and efficient delivery
Quite fast and efficient delivery. Would prefer Royal Mail to Evri for delivery though.
19 October 2026
Reply from Neal's Yard Remedies
We are glad you enjoyed our delivery service. We appreciate your preference regarding our choice of couriers.
With Best Wishes
NYR
I love NY products however…..ordered…
I love NY products however…..ordered the ‘Energy roll- on’ which has hugely increased in price unfortunately.
I also ordered a sample of one of the new perfume sprays, the one with frankincense in hope that this new one was similar to ‘Frankincense No 1’, my signature spray, my favourite of all time and it was my regular purchase since they first made it ….many moons ago.
I’m afraid I’m disappointed with the new fragrance and plead with NY to please bring it back, please?
19 October 2026
Reply from Neal's Yard Remedies
We appreciate you taking the time to share your feedback with us.
We understand your hope that our new frankincense perfume would be a suitable replacement to the old. The same essential oils are used in both the new and original Frankincense based product although we have worked hard on trying to improve the full range of eau de parfums.
We will share your request to bring back the original fragrance with our product development team for their consideration.
Your loyalty over the years is very important to us, and thank you again for taking the time to leave a review
Best Wishes
NYR
I love Neals Yard....but
I love Neals Yard, staff are wonderful but as a company I am VERY disappointed they don't accept legal tender (CASH) anymore.
7 July 2026
Reply from Neal's Yard Remedies
We're glad you enjoyed your experience with our wonderful team.
We appreciate your feedback regarding our card-only policy and will pass it on to the relevant teams
Best Wishes
NYR
Great website
Great website, gorgeous products, ethical, organic, sustainable products and responsible sourced materials, just one thing a bit too expensive to buy regularly so tend to shop when sale prices or I have gift voucher. However for the lovely products ingredients it is worth the price.
23 September 2026
Reply from Neal's Yard Remedies
Thank you for taking the time to share your thoughtful feedback. We're delighted to hear that you appreciate our commitment to ethical sourcing, sustainability, and creating products you love.
We understand that our products can feel like a treat purchase, and we're so pleased to hear that you find the quality and ingredients make them worthwhile. It means a great deal to know that you choose to return to us when the opportunity arises.
We truly value your support and hope to welcome you back again soon.
With best wishes,
NYR
Beautiful organic essential oils
Beautiful organic essential oils, great packing and quick delivery.
19 October 2026
Reply from Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that you are happy with essential oils, and that you experienced such great packaging and a prompt delivery.
With best wishes,
NYR
Neal's Yard York
Staff at the York store are always friendly and helpful particularly at suggesting alternatives when the product I am looking for is out of stock.
14 October 2026
Reply from Neal's Yard Remedies
We're so pleased to hear that our York team are consistently helpful, especially when it comes to suggesting great alternatives when your preferred items are unavailable. Thank you so much for sharing your lovely feedback with us!
With best wishes,
NYR
I was helped by a very friendly and…
I was helped by a very friendly and knowledgeable person and have been delighted with the product I bought
18 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that our St Pancras team provided such helpful and knowledgeable assistance, and that you are delighted with your new purchase. Thank you so much for taking the time to share your wonderful feedback!
With best wishes,
NYR
Useful service and friendly.
17 October 2026
Reply from Neal's Yard Remedies
Thank you so much for your kind feedback. We are delighted to hear that you had a positive visit to our Westfield Stratford store.
With best wishes,
NYR
Reply from Neal's Yard Remedies
Thank you so much for your kind feedback. We are absolutely delighted to hear that you found the perfect present with us. Thank you for choosing our products to gift onto others!
With best wishes,
NYR
James was a delight
James was a delight, really understood what I was looking for and helped me choose with knowledge.
17 October 2026
Reply from Neal's Yard Remedies
We are absolutely delighted to hear that you had such a wonderful experience at our Farnham store. It is fantastic to know that you felt truly understood and supported in finding exactly what you were looking for. Thank you so much for sharing your lovely feedback with us.
With best wishes,
NYR
A little disappointed
Lovely genuine company with good perks and good service but the product ‘Petrichor Eau de Parfum’ is nowhere near as evocative as the former ‘Frankincense Pure Essence’. The new perfume is much more dilute and dissipates within minutes rather than hours. The new mix of ingredients also just doesn’t have that same (or similar) seductive element. I am writing this after two weeks of continuous use and no-one has commented about what perfume I’m wearing; previously I would often be asked. So at £75 I will not purchase again.
5 October 2026
Reply from Neal's Yard Remedies
We appreciate you taking the time to share your honest feedback regarding your experience with our new fragrance.
We are pleased that you enjoy our service, but we hear your disappointment regarding the longevity and scent profile of this perfume compared to our previous offering.
We will share your comments with our product development team.
With Best Wishes
NYR
Reply from Neal's Yard Remedies
We are delighted to hear our Victoria Station store team where helpful during your visit. We look forward to welcoming you again soon.
With best wishes,
NYR
Reply from Neal's Yard Remedies
We appreciate your positive feedback and are so happy our Norwich team provided you with a fantastic service. Thank you for sharing your experience.
With best wishes,
NYR
Staff and ambience
17 October 2026
Reply from Neal's Yard Remedies
Thank you for your kind words.
With best wishes,
NYR
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