Your great array of products that met the criteria we were looking for was impressive. In particular we were very impressed by the knowledgeable professionalism and kindness of your staff. Th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am delighted with all my products, they are excellent quality, all natural & organic, very good value & last a long time. I have used the blend oils in my diffuser for many years, love all the remed... See more
Company replied
Excellent choice of products, Easy to order, quick delivery, packaged well superb customer service I ordered the Neals Yard / Morris’s &Co hand soap and hand lotion and it exceeded all my expectatio... See more
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Products are amazing and the staff are alwasy so welcoming and kind without being too intrusive or salesy. Shame they changed the branding as it is so bland now, hopefully they will revert soon to flo... See more
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Company details
Written by the company
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Contact info
United Kingdom
- www.nealsyardremedies.com
4.7
Excellent
4k reviews
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Reply from Neal's Yard Remedies
Thank you for your feedback. We can see that you have also contacted our customer care team who have responded to your enquiry directly.
With best wishes,
NYR
Always great products
Always great products and prompt delivery.
Not sure how much longer I can afford them now the prices are so high. Can't get the Frankincense serum any more sadly
15 October 2026
Reply from Neal's Yard Remedies
We are glad you enjoyed our prompt delivery and quality. We hear your concerns regarding our updated pricing and the unavailability of your favourite product. Thank you very much for your feedback.
With best wishes,
NYR
Quality product and well packaged.
15 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that you are happy with the quality of our items and that they arrived safely packaged. Thank you for your wonderful feedback.
With best wishes,
NYR
Grate service and products
15 October 2026
Reply from Neal's Yard Remedies
Thank you for your positive feedback!
With best wishes,
NYR
So easy to order !
So easy to order !! And my order arrived so quickly - very impressed !! You were kept in contact all the way to delivery !!
Very pleased with my Wild Rose Beauty Balm !! 😍 Thank you !!
15 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that you had such a seamless ordering experience and that your delivery arrived so quickly. It is wonderful to know you were kept well-informed throughout the process and that you are absolutely delighted with your new Wild Rosehip Beauty Balm. Thank you for sharing your lovely feedback!
With best wishes,
NYR
I just love Your Beauty Balm
I just love Your Beauty Balm - it's the only thing I use on my face! People constantly tell me how great my skin looks- I'm 63 and I've been using this product about 10 years.
15 October 2026
Reply from Neal's Yard Remedies
We are so thrilled to hear that our beauty balm has been your go-to skincare favourite for a decade! It is wonderful to know that you receive so many lovely compliments on your glowing complexion. Thank you for sharing your incredible loyalty and kind feedback with us.
With best wishes,
NYR
Excellent, friendly and efficient staff.
I have always found Neal's Yard extremely helpful. When Evri failed to deliver our order, we contacted Neal's Yard Remedies. We were assisted by Daisy Weir, who tried to follow the Evri tracking, and confirmed it was very disorganized. She was very understanding and immediately cancelled the delivery. She then proceeded to re-assign a replacement order through a different carrier, which arrived smoothly and quickly.
15 October 2026
Reply from Neal's Yard Remedies
We are glad you are pleased with your experience with our customer care team during this delivery issue.
We appreciate you taking the time to share this positive feedback about how we resolved the problem. It is wonderful to hear that our team member was able to assist you so effectively.
We always aim to provide helpful and understanding service, and we are happy we could make things right for you. Thank you for your support.
With best wishes,
NYR
Delivered quickly,all products just as…
Delivered quickly,all products just as expected.Good quality, just right for Christmas presents.
15 October 2026
Reply from Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that your order arrived quickly and that the items met your expectations. It is fantastic to know they will make perfect Christmas gifts, and we hope the recipients enjoy them.
With best wishes,
NYR
I always shop at your shop because of…
I always shop at your shop because of the quality of the prduce for my feet.
I was a bit disappointed in the fact that Comfrey and Mellow has been discontinued.
15 October 2026
Reply from Neal's Yard Remedies
We appreciate your loyal support and are so pleased to hear that you loved the quality of our foot care range. We are very sorry for any disappointment caused by the discontinuation of the Comfrey and Mellow product, and we hope we can help you find a new favourite alternative soon.
With best wishes,
NYR
All 3 staff were welcoming and Mike was…
All 3 staff were welcoming and Mike was very help and patient, explaining what was good to help me sleep.
Even solved a mystery why I was not sleeping properly, at night. I only ever sleep peacefully when I am on holiday. But at home until recently, I would have a hot milky drink made of dark cocoa with cinnamon, ginger and 1 capsule of magnesium. I didn't realise cacao and cocoa have some caffeine, enough to keep me wide awake.
On Mike's suggestion I stopped the cocoa drink and started drinking Dried Lime Flowers instead, using Mandarin essential oil. I very rarely drink coffee, sometimes when I go out, never at home. So that night was the first night I slept peacefully in a long time. The next night was good too. So much better than before the relaxing Neal's Yard remedies.
However, I did not find the Women's Balance Shower Oil helpful. I did not realise it was an oil and made the bottom of the bath rather slippery, luckily I have some grab rails. So I am using it as a hand wash for safety.
I love going to Neals Yard, everyone is so nice and the place smells gorgeous as you go in. The products are lovely and very potent.
Both my parents loved going for different treatments when they were available. Helped to make them live to a good age. Thank you to everyone for a delightful visit that was merely meant as a quick pop-in.😊💕
14 October 2026
Reply from Neal's Yard Remedies
We are so glad you enjoyed your experience with our welcoming team and found a wonderful solution to your sleep difficulties. It is incredibly rewarding to know that our staff could help uncover the reason behind your restless nights and suggest a soothing alternative that has successfully brought you peaceful rest. We appreciate you sharing this lovely breakthrough, and we are also touched to hear about your family's long-standing connection to our treatments over the years.
With Best Wishes
NYR
Regarding the shower oil, we appreciate your feedback about the slippery surface it can create. Your safety is our utmost priority, and we are very glad to hear you have grab rails in place and have found a creative, safe way to repurpose the product as a hand wash instead. We will share your comments with our product development team to ensure we continue to improve our usage guidance. Thank you for taking the time to share your thoughtful journey with us, and we look forward to welcoming you back for another delightful, fragrant visit very soon.
Member of staff very kind and…
Member of staff very kind and helpful.made me feel welcome
15 October 2026
Reply from Neal's Yard Remedies
Thank you for the great feedback!
Best Wishes NYR
Reply from Neal's Yard Remedies
Thank you for taking the time to leave a review
Best Wishes
NYR
Visiting Neal's Yard in Gillingham is always a delight.
Visiting Neal's Yard in Gillingham is always a wonderful and calming experience. It's a spacious shop and always smells gorgeous. The staff are always super friendly and knowledgeable. I dropped in to buy some elderberry and echinacea tincture, my go-to for fighting a cold.
14 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that your visits to our Gillingham store always bring you a sense of calm and relaxation. Your feedback regarding the staff is very much appreciated.
We look forward to welcoming you back again soon!
With Best Wishes NYR
Reply from Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that you enjoyed a seamless online shopping experience and received fast, efficient service.
Best Wishes NYR
My order was received on time and the…
My order was received on time and the issue I had with one of the items being damaged was dealt with promptly and immediately replaced.
15 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that your order arrived on time and that we could quickly resolve the issue with the damaged item.
Thank you so much for sharing your positive experience with us!
Best Wishes NYR
Reply from Neal's Yard Remedies
Thank you so much for your positive feedback.
Best Wishes NYR
I was shopping using a phone
I was shopping using a phone,
I found it hard to get to look at other products.
No idea how to add the points, to my account.
End up getting two items from Amson, as it was easier.
I use your shop in Norwich, but l live 45miles away. So was hoping to do it all on line.
I am not some who has or uses a computer,
So need it to be simple.
Love your products, have used them for over 40 years.
15 October 2026
Reply from Neal's Yard Remedies
Thank you for sharing your feedback with us.
We appreciate your forty years of loyalty to our products and your visits to our Norwich store.
We are sorry that our mobile website was difficult to navigate and that adding loyalty points to your account was confusing,
We are sharing your comments with our digital team to improve our website navigation and simplify the points process. We hope to make your next online visit much easier. However, you are always welcome to call our Customer Care Team on 02045538215 where the dedicated staff will be happy to help you through the range of products and also take your order over the phone. They can help with loyalty too.
We hope this gives you options for the future
Best Wishes
NYR
The member of your team in Glasgow was…
The member of your team in Glasgow was very helpful and very pleasant. It made my life much easier and brought a smile to my face even although you no longer sell Quiet Time tea bags (My favourite)
14 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that our Glasgow team member were so helpful.
We are, however, very sorry for any disappointment caused by the discontinuation of your favourite herbal tea.
Your feedback is incredibly valuable to us, and we will be sure to pass your kind words along to the store.
With Best Wishes
NYR
You cannot go wrong with Neal's Yard a…
You cannot go wrong with Neal's Yard a gift, appreciated by most people.
14 October 2026
Reply from Neal's Yard Remedies
Thank you so much for your wonderful review
Best Wishes NYR
Amazing products all scents are divine…
Amazing products all scents are divine highly recommend
27 August 2026
Reply from Neal's Yard Remedies
We are absolutely thrilled to hear that you love our products and find all of our fragrances so divine.
Thank you so much for your wonderful recommendation and support!
Best Wishes NYR
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